Custom Capability not getting added, no email

Hi,

i changed servers and upgraded the S2Member plugin at the same time. Now when someone buys a class using the following shortcode, the payment goes through to Authorize.net but I do not receive an email and the custom capability is not added to their profile.

[s2Member-Pro-AuthNet-Form level=”*” ccaps=”SmithClassMay12″ desc=”4-week Critique with Jean Smith – April 30th to May 27th 2012 ($69)” cc=”USD” custom=”chiccritiqueforum.com” ra=”69″ rp=”1″ rt=”L” rr=”BN” accept=”visa,mastercard,amex,discover” coupon=”” accept_coupons=”0″ default_country_code=”US” captcha=”0″ custom=”chiccritiqueforum.com|67|chiccritiqueforum.com/forum” success=”http://chiccritiqueforum.com/congratulations?userid=%%user_id%%&group=%%cv1%%&forumlink=%%cv2%%” /]

This was working before I upgraded and before I switched servers. Any idea what changed? I am still receiving emails when new users register, and the registrations seem to be going through ok.

Hi Lisa,

Do you know what might have changed on the server? Is the newer server running a different version of PHP or a different web server? Any details you can provide about the differences between the servers would help.

Also, do you have logging enabled? (Dashboard -› s2Member® -› Authorize.Net® Options -› Account Details -› Logging) If you can enable logging, conduct another test, and then share the log entries for the related transaction, that would be helpful (please X-out any private information such as email addresses).

I don’t know the server specifics – I went from a shared hosting account on GoDaddy to a VPS with InMotionHosting. I could find out more specifics about the server if I knew exactly what to ask InMotionHosting for. Here is the log file info. Following the log file I’ve included the code I am using on the buy now page, and then the code on the success page. (The success page does not come up after I complete the purchase – I just get the default page asking me to login again. I get a confirmation email from Authorize.net confirming my purchase, but I do not get the customer confirmation email that I customized through the s2hacks.php file, and I don’t get the payment email that I used to get everytime someone registered for a class).

Log File for test transaction

PHP v5.3.10 :: WordPress® v3.3.1 :: s2Member® v120309 :: s2Member® Pro v120309
Memory 34.28 MB :: Real Memory 35.00 MB :: Peak Memory 34.74 MB :: Real Peak Memory 35.00 MB
chiccritiqueforum.com/test-class
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.19 (KHTML, like Gecko) Chrome/18.0.1025.142 Safari/535.19
——– Input vars: ( Wed Apr 4, 2012 7:43:36 pm UTC ) ——–
array (
‘x_type’ => ‘AUTH_CAPTURE’,
‘x_method’ => ‘CC’,
‘x_email’ => ‘lisamllewellyn@yahoo.com’,
‘x_first_name’ => ‘lisa’,
‘x_last_name’ => ‘llewellyn’,
‘x_customer_ip’ => ‘67.182.205.198’,
‘x_invoice_num’ => ‘s2-4f7ca468b4150’,
‘x_description’ => ‘Test custom capability’,
‘s2_invoice’ => ‘*:testclass’,
‘s2_custom’ => ‘chiccritiqueforum.com|86|/chiccritiqueforum.com/forum’,
‘x_tax’ => ‘0.00’,
‘x_amount’ => ‘0.01’,
‘x_card_num’ => ‘************6053’,
‘x_exp_date’ => ‘2013-06’,
‘x_card_code’ => ‘847’,
‘x_address’ => ‘680 E 150 S’,
‘x_city’ => ‘Hyde Park’,
‘x_state’ => ‘Utah’,
‘x_country’ => ‘US’,
‘x_zip’ => ‘84318’,
‘x_version’ => ‘3.1’,
‘x_login’ => ‘2ySVeDn87s’,
‘x_tran_key’ => ‘2QJv7F6s87vyp238’,
‘x_delim_data’ => ‘true’,
‘x_delim_char’ => ‘,’,
‘x_encap_char’ => ‘”‘,
)
——– Output string/vars: ( Wed Apr 4, 2012 7:43:38 pm UTC ) ——–
“1”,”1″,”1″,”This transaction has been approved.”,”71676P”,”Y”,”4289450321″,”s2-4f7ca468b4150″,”Test custom capability”,”0.01″,”CC”,”auth_capture”,””,”lisa”,”xxx”,””,”xxx”,”xxx”,”xxx”,”84318″,”US”,””,””,”xxx”,””,””,””,””,””,””,””,””,”0.00″,””,””,””,””,”2B6B29F862C416694CB05B854FA9B58C”,”M”,””,””,””,””,””,””,””,””,””,””,””,”XXXXXX53″,”MasterCard”,””,””,””,””,””,””,””,””,””,””,””,””,””,””,””,””,”*:testclass”,”chiccritiqueforum.com|86|/chiccritiqueforum.com/forum”
array (
0 => ‘1’,
1 => ‘1’,
2 => ‘1’,
3 => ‘This transaction has been approved.’,
4 => ‘71676P’,
5 => ‘Y’,
6 => ‘4289450321’,
7 => ‘s2-4f7ca468b4150’,
8 => ‘Test custom capability’,
9 => ‘0.01’,
10 => ‘CC’,
11 => ‘auth_capture’,
12 => ”,
13 => ‘xxx’,
14 => ‘xxx’,
15 => ”,
16 => ‘680 xxx’,
17 => ‘xxx’,
18 => ‘Utah’,
19 => ‘84318’,
20 => ‘US’,
21 => ”,
22 => ”,
23 => ‘xxx’,
24 => ”,
25 => ”,
26 => ”,
27 => ”,
28 => ”,
29 => ”,
30 => ”,
31 => ”,
32 => ‘0.00’,
33 => ”,
34 => ”,
35 => ”,
36 => ”,
37 => ‘2B6B29F862C416694CB05B854FA9B58C’,
38 => ‘M’,
39 => ”,
40 => ”,
41 => ”,
42 => ”,
43 => ”,
44 => ”,
45 => ”,
46 => ”,
47 => ”,
48 => ”,
49 => ”,
50 => ‘XXXXXX53’,
51 => ‘MasterCard’,
52 => ”,
53 => ”,
54 => ”,
55 => ”,
56 => ”,
57 => ”,
58 => ”,
59 => ”,
60 => ”,
61 => ”,
62 => ”,
63 => ”,
64 => ”,
65 => ”,
66 => ”,
67 => ”,
68 => ‘*:testclass’,
69 => ‘chiccritiqueforum.com|86|/chiccritiqueforum.com/forum’,
‘response_code’ => ‘1’,
‘response_subcode’ => ‘1’,
‘response_reason_code’ => ‘1’,
‘response_reason_text’ => ‘This transaction has been approved.’,
‘authorization_code’ => ‘71676P’,
‘avs_response’ => ‘Y’,
‘transaction_id’ => ‘4289450321’,
‘invoice_number’ => ‘s2-4f7ca468b4150’,
‘description’ => ‘Test custom capability’,
‘amount’ => ‘0.01’,
‘method’ => ‘CC’,
‘transaction_type’ => ‘auth_capture’,
‘customer_id’ => ”,
‘first_name’ => ‘lisa’,
‘last_name’ => ‘xxx’,
‘company’ => ”,
‘address’ => ‘680xxx’,
‘city’ => ‘Hyde Park’,
‘state’ => ‘Utah’,
‘zipcode’ => ‘84318’,
‘country’ => ‘US’,
‘phone’ => ”,
‘fax’ => ”,
’email’ => ‘lisamllewellyn@yahoo.com’,
‘ship_to_first_name’ => ”,
‘ship_to_last_name’ => ”,
‘ship_to_company’ => ”,
‘ship_to_address’ => ”,
‘ship_to_city’ => ”,
‘ship_to_state’ => ”,
‘ship_to_zipcode’ => ”,
‘ship_to_country’ => ”,
‘tax’ => ‘0.00’,
‘duty’ => ”,
‘freight’ => ”,
‘tax_exempt’ => ”,
‘po_number’ => ”,
‘md5_hash’ => ‘2B6B29F862C416694CB05B854FA9B58C’,
‘card_code_response’ => ‘M’,
‘cavv_response’ => ”,
‘card_number’ => ”,
‘card_type’ => ”,
‘split_tender_id’ => ”,
‘requested_amount’ => ”,
‘balance_on_card’ => ”,
)

Buy Now page code:

[s2Member-Pro-AuthNet-Form level="*" ccaps="TestClass" desc="Test custom capability" cc="USD" custom="chiccritiqueforum.com" ra="0.01" rp="1" rt="L" rr="BN" accept="visa,mastercard,amex,discover" coupon="" accept_coupons="0" default_country_code="US" captcha="0" custom="chiccritiqueforum.com|86|/chiccritiqueforum.com/forum" success="http://chiccritiqueforum.com/congratulations?userid=%%user_id%%&group=%%cv1%%&forumlink=%%cv2%%"  /]

Code for http://chiccritiqueforum.com/congratulations – which uses a function from Simple Press to automatically add users to forum usergroups

<?php 
sp_forum_ahah_support();

$usergroup_id=$_REQUEST['group']; 

$user_id=$_REQUEST['userid']; 

sp_add_membership($usergroup_id, $user_id); 

?>

Hey Chica!
Thank you for joining our Celebrity Photographer's 4-week Critique. You will be added to your photographer's private classroom in the forum about 48 hours before your critique begins. You may need to logout and login again in order to see the posts.

Maybe something to check is whether the “purchase” is made by an existing member. I found that it works fine for a NEW member, but for existing members, the ccaps do not get set automatically. I usually have to keep a close eye on registrations and update manually if a customer was already a member (paid or not).

We never had a problem before the upgrade and server switch, and I’m not ok with keeping “a close eye on registrations.” Updating manually is not an option with the volume we do, and currently the custom capabilities are not ever being added.

I had InMotionHosting downgrade my php to 5.2.17. It is still not working. Please advise ASAP.

Hi Lisa.

You should have more than one log file in the s2member-logs directory. Could you post the entries from all the logs, related to the transaction?

Regarding the email not being received, could you see if this article helps? Knowledge Base » Troubleshooting Email Delivery Problems

And please post inside code tags the hack you used to customize the email.

Thanks!

I’ve isolated the problem. It doesn’t work if I use %%user_id%% in the success url. However, everything works fine is I hardcode a user id. I am using the latest version of the plugin Exec-PHP. The code works fine on my other server (using the same versions of s2member and Exec-PHP). Here is the code that DOES NOT work:

[s2Member-Pro-AuthNet-Form level="*" ccaps="Test74Class" desc="Test custom capability" cc="USD" custom="chiccritiqueforum.com" ra="0.01" rp="1" rt="L" rr="BN" accept="visa,mastercard,amex,discover" coupon="" accept_coupons="0" default_country_code="US" captcha="0" success="http://chiccritiqueforum.com/congratulations/?userid=%%user_id%%&group=74" /]

Here is the code that DOES work:

[s2Member-Pro-AuthNet-Form level="*" ccaps="Test74Class" desc="Test custom capability" cc="USD" custom="chiccritiqueforum.com" ra="0.01" rp="1" rt="L" rr="BN" accept="visa,mastercard,amex,discover" coupon="" accept_coupons="0" default_country_code="US" captcha="0" success="http://chiccritiqueforum.com/congratulations/?userid=31&group=74" /]

The only difference is the %%user_id%% vs the hardcoded number. Is it possible the % sign is the problem? I will post log files, etc if necessary, but I hate to muddy the waters when the problem is so isolated at this point.

Oh, I see what you’re doing. Well, that attribute doesn’t take replacement codes like that. But you can use PHP to populate that value dynamically. Please read this: http://www.primothemes.com/forums/viewtopic.php?f=36&t=1604

Jason,

I don’t think that thread applies. I am building my success url like the example in the “Authorize.net Pro Forms -> Custom Return Urls Upon Success” section of the s2member settings. Here is what the documentation says to do:

s2Member Pro opens the door for Custom Return URLs upon success. You can add a special attribute to any Form Shortcode ( success=”/my-thank-you-page/” ). This makes it possible to integrate Authorize.Net® Pro Forms in very creative ways; and even receive/verify Replacement Code variables, as needed. For example, ( success=”/my-thank-you-page/?subscr_id=%%subscr_id%%” ).

My success url code is:

success="chiccritiqueforum.com/congratulations/?userid=%%user_id%%&group=56"

It has always worked in the past, and seems to be exactly like your documentation. Do you see something wrong with it? Can you think of a different way to get the user id?

Just for clarification to the above post, the success url does not get triggered when I use the %%user_id%% variable. Instead, it gives the customer the generic success page that prompts them to login again. It does not add the custom capability to the user’s account. Something about using %%user_id%% is causing s2member to fail in the middle of the processing. I need to be able to send the customer’s user id to the success page because the code in the success page takes the user id and assigns the user to a forum user group. Is there an alternate way to be able to pass the customer’s user id when he purchases a custom capability?

Oh, very sorry, I misread and thought it was a button, but it’s a pro-form. Yeah, that supports replacement codes, sorry. Right, your shortcode success attribute looks fine.

Could you please post the entriesn for the transactions with the problem, from all the log files?

Is there an alternate way to be able to pass the customer’s user id when he purchases a custom capability?

You could try using PHP as I mentioned earlier, the problem is that if the user is not logged in at the time of purchase, then no user ID will be available. If the person is registering at the same time that he’s paying, that’s what the replacement code should help with. Will the person that purchases using that pro-form, always be logged in?

Please post your log entries for this transaction and then, if I can’t figure out what’s wrong from it, I’ll forward this to Jason to take a look.

By the way, did you test deactivating the other plugins so we make sure it’s not another plugin interfering in some way? You can either deactivate the plugins site-wide, temporarily as a test, or try Plugin Organizer to do it in that page only. http://wordpress.org/extend/plugins/plugin-organizer/

Thanks, Christian.

Yes, the user will always be logged in before making a purchase. If you could give me a work-around, that would be great.

I am pasting the log files below. If you can’t figure something out from these files, I will try the plugin organizer. However, my plugins and versions are the same on both servers, so I’m not hopeful that I will find anything.

Log files associated with a failed test:

PHP v5.2.17 :: WordPress® v3.3.1 :: s2Member® v120309 :: s2Member® Pro v120309
Memory 34.72 MB :: Real Memory 35.50 MB :: Peak Memory 35.17 MB :: Real Peak Memory 35.50 MB
chiccritiqueforum.com/test-class
User-Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)
-------- Input vars: ( Mon Apr 9, 2012 6:05:59 pm UTC ) --------
array (
  'x_type' => 'AUTH_CAPTURE',
  'x_method' => 'CC',
  'x_email' => 'xxx@yahoo.com',
  'x_first_name' => 'lisa',
  'x_last_name' => 'llewellyn',
  'x_customer_ip' => '67.182.205.198',
  'x_invoice_num' => 's2-4f832507155b6',
  'x_description' => 'Test custom capability',
  's2_invoice' => '*:test80class',
  's2_custom' => 'chiccritiqueforum.com',
  'x_tax' => '0.00',
  'x_amount' => '0.01',
  'x_card_num' => '************x053',
  'x_exp_date' => '2013-06',
  'x_card_code' => '847',
  'x_address' => 'xxx',
  'x_city' => 'Hyde Park',
  'x_state' => 'UT',
  'x_country' => 'US',
  'x_zip' => '84318',
  'x_version' => '3.1',
  'x_login' => '2ySVeDn87s',
  'x_tran_key' => '2QJv7F6s87vyp238',
  'x_delim_data' => 'true',
  'x_delim_char' => ',',
  'x_encap_char' => '"',
)
-------- Output string/vars: ( Mon Apr 9, 2012 6:06:01 pm UTC ) --------
"1","1","1","This transaction has been approved.","82980P","Y","4298915430","s2-4f832507155b6","Test custom capability","0.01","CC","auth_capture","","lisa","llewellyn","","680 E 150 S","Hyde Park","UT","84318","US","","","lisamllewellyn@yahoo.com","","","","","","","","","0.00","","","","","A353D8D315916785434E905682F2A04E","M","","","","","","","","","","","","XXXX6053","MasterCard","","","","","","","","","","","","","","","","","*:test80class","chiccritiqueforum.com"
array (
  0 => '1',
  1 => '1',
  2 => '1',
  3 => 'This transaction has been approved.',
  4 => '82980P',
  5 => 'Y',
  6 => '4298915430',
  7 => 's2-4f832507155b6',
  8 => 'Test custom capability',
  9 => '0.01',
  10 => 'CC',
  11 => 'auth_capture',
  12 => '',
  13 => 'lisa',
  14 => 'xxx',
  15 => '',
  16 => 'xxx',
  17 => 'Hyde Park',
  18 => 'UT',
  19 => '84318',
  20 => 'US',
  21 => '',
  22 => '',
  23 => 'xxx@yahoo.com',
  24 => '',
  25 => '',
  26 => '',
  27 => '',
  28 => '',
  29 => '',
  30 => '',
  31 => '',
  32 => '0.00',
  33 => '',
  34 => '',
  35 => '',
  36 => '',
  37 => 'A353D8D315916785434E905682F2A04E',
  38 => 'M',
  39 => '',
  40 => '',
  41 => '',
  42 => '',
  43 => '',
  44 => '',
  45 => '',
  46 => '',
  47 => '',
  48 => '',
  49 => '',
  50 => 'XXXXX053',
  51 => 'MasterCard',
  52 => '',
  53 => '',
  54 => '',
  55 => '',
  56 => '',
  57 => '',
  58 => '',
  59 => '',
  60 => '',
  61 => '',
  62 => '',
  63 => '',
  64 => '',
  65 => '',
  66 => '',
  67 => '',
  68 => '*:test80class',
  69 => 'chiccritiqueforum.com',
  'response_code' => '1',
  'response_subcode' => '1',
  'response_reason_code' => '1',
  'response_reason_text' => 'This transaction has been approved.',
  'authorization_code' => '82980P',
  'avs_response' => 'Y',
  'transaction_id' => '4298915430',
  'invoice_number' => 's2-4f832507155b6',
  'description' => 'Test custom capability',
  'amount' => '0.01',
  'method' => 'CC',
  'transaction_type' => 'auth_capture',
  'customer_id' => '',
  'first_name' => 'lisa',
  'last_name' => 'xxx',
  'company' => '',
  'address' => 'xxx',
  'city' => 'Hyde Park',
  'state' => 'UT',
  'zipcode' => '84318',
  'country' => 'US',
  'phone' => '',
  'fax' => '',
  'email' => 'xxx@yahoo.com',
  'ship_to_first_name' => '',
  'ship_to_last_name' => '',
  'ship_to_company' => '',
  'ship_to_address' => '',
  'ship_to_city' => '',
  'ship_to_state' => '',
  'ship_to_zipcode' => '',
  'ship_to_country' => '',
  'tax' => '0.00',
  'duty' => '',
  'freight' => '',
  'tax_exempt' => '',
  'po_number' => '',
  'md5_hash' => 'A353D8D315916785434E905682F2A04E',
  'card_code_response' => 'M',
  'cavv_response' => '',
  'card_number' => '',
  'card_type' => '',
  'split_tender_id' => '',
  'requested_amount' => '',
  'balance_on_card' => '',
)

PHP v5.2.17 :: WordPress® v3.3.1 :: s2Member® v120309 :: s2Member® Pro v120309
Memory 32.09 MB :: Real Memory 32.50 MB :: Peak Memory 32.35 MB :: Real Peak Memory 32.50 MB
chiccritiqueforum.com/?s2member_pro_authnet_notify=1
User-Agent: 
array (
  'x_response_code' => '1',
  'x_response_reason_code' => '1',
  'x_response_reason_text' => 'This transaction has been approved.',
  'x_avs_code' => 'Y',
  'x_auth_code' => '82980P',
  'x_trans_id' => '4298915430',
  'x_method' => 'CC',
  'x_card_type' => 'MasterCard',
  'x_account_number' => 'XXXXx053',
  'x_first_name' => 'lisa',
  'x_last_name' => 'xxx',
  'x_company' => '',
  'x_address' => 'xxx',
  'x_city' => 'Hyde Park',
  'x_state' => 'UT',
  'x_zip' => '84318',
  'x_country' => 'US',
  'x_phone' => '',
  'x_fax' => '',
  'x_email' => 'xxx@yahoo.com',
  'x_invoice_num' => 's2-4f832507155b6',
  'x_description' => 'Test custom capability',
  'x_type' => 'auth_capture',
  'x_cust_id' => '',
  'x_ship_to_first_name' => '',
  'x_ship_to_last_name' => '',
  'x_ship_to_company' => '',
  'x_ship_to_address' => '',
  'x_ship_to_city' => '',
  'x_ship_to_state' => '',
  'x_ship_to_zip' => '',
  'x_ship_to_country' => '',
  'x_amount' => '0.01',
  'x_tax' => '0.00',
  'x_duty' => '0.00',
  'x_freight' => '0.00',
  'x_tax_exempt' => 'FALSE',
  'x_po_num' => '',
  'x_MD5_Hash' => 'A353D8D315916785434E905682F2A04E',
  'x_cvv2_resp_code' => 'M',
  'x_cavv_response' => '',
  'x_test_request' => 'false',
  's2_invoice' => '*:test80class',
  's2_custom' => 'chiccritiqueforum.com',
  's2member_log' => 
  array (
    0 => 'IPN received on: Mon Apr 9, 2012 6:06:00 pm UTC',
    1 => 's2Member POST vars verified with Authorize.Net®.',
    2 => 'Ignoring this IPN. The transaction does NOT require any action on the part of s2Member.',
  ),
)

I see. If the person will be logged in when viewing that form, you can try this for the success URL:

[hilite pre_code]
success="chiccritiqueforum.com/congratulations/?userid=&group=56"
[/hilite]

You’ll need a PHP execution plugin for the PHP to workin your post.

I hope that helps. :)

That works. Thanks!!

:)

Thanks for the heads on up on this thread.

@Lisa. I noticed that you posted a couple of samples, and one of them has a leading http:// and the other does not. Can you please confirm that you’ve tried this WITH the http:// prefix?

success="http://chiccritiqueforum.com/congratulations/?userid=%%user_id%%&group=56"

Yes, I’ve tried it both ways, with no luck either way. It is currently with the http://

Update. New tests performed against this issue.
See: http://www.s2member.com/forums/topic/api-notification-url-does-not-fire/#post-11334

Please let us know if this problem continues.
If anyone has the ability to submit a Dashboard login so we can track this down, I would appreciate it.
s2Member® » Private Contact Form