Domain Error Must have Matching Domain

Some of my customers are receiving the following error message when they go to my PayPal Pro form
“domain error must have matching domain.” I’m not able to product this error on my end, but about five customers have claimed to see it on their end.

Live Sign-up Page: https://www.downloadandprint.com/signup/?s2-ssl=yes

Here is the short code I’m using for my page: (1-year, non-reoccurring for $25)

[s2Member-Pro-PayPal-Form level="1" ccaps="" desc="$25.00 USD / One Time ( for 1-year access, non-recurring)" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="www.downloadandprint.com" ta="0" tp="0" tt="D" ra="25.00" rp="1" rt="Y" rr="BN" rrt="" rra="2" accept="paypal,visa,mastercard,amex,discover,maestro,solo" accept_via_paypal="paypal" coupon="" accept_coupons="0" default_country_code="" captcha="0" /]

Any ideas what might be causing this?

-Rebecca

Hi Rebecca.

Odd, you custom attribute domain matches the one you’re using in the site. Could it be that you have a link to that page somewhere that is missing the www?
Knowledge Base » Don't mix www and without

Also, do you get a log entry from those payment attempts? If so, please quote some here x’ing out any private info.
[hilite path]Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging[/hilite]

Thanks!

• This reply was modified 4 years, 9 months ago by  Cristián Lávaque.

I can’t find any links to that page without the “www” in the URL.

I did not have the logging enabled under PayPal account details. I’ve activated it now and will monitor the logs. I will report back when I get some data.

OK

I have the log files with data now, but after talking to a customer it appears they receive the error message before filling out the form. I also saw the error message yesterday when looking at the payment page, but am not able to reproduce it. The error message appears in a red “Ajax” style alert box at the top of the page ans says “domain error must have matching domain”.

Because the error message appears before they completed the form, they did not attempt to make a payment, so I’m not sure if the logs will provide any relevant data.

I see two log file paypal-ipn.log and paypal-api.log – what should I be looking for in those files to determine a failed payment or not?

Hi Rebecca,

I suspect the problem is as Cristian suggested: somehow users are getting to your page using the non-www URL:

https://downloadandprint.com/signup/?s2-ssl=yes

If you visit that page, you’ll see the red box that displays the warning that your customers described.

Can you ask the customers who reported this how they arrived at that page (e.g., where they clicked on the link)?

Yes, I agree with Raam. Just tried the URL you posted, but without the www, and got the error.
https://downloadandprint.com/signup/?s2-ssl=yes