Emergency… Registration page broken!

Hi guys,

Seem to be having an issue with the registration page on our website, which is confusing me. The page isn’t rendering properly at all. Page is located here – http://dsmusic.com.au/registration/ – login credentials to the backend are available if you need them to help out. Time is a factor…!

Thanks guys,

– Andrew
DS Music

Thank you for reporting this important issue.

I’m very sorry for the delay in response.

Do you have any caching plugins installed? If you do, disable them. I’m unsure what could be causing this. Can you try switching back to a default WordPress theme temporarily? You may also want to check out this list for the best way to troubleshoot this issue:

Knowledge Base » Common Troubleshooting Tips

If you none of that fixes the issue, please send us a Dashboard login so we can take a look here:

s2Member® » Private Contact Form

Hi Bruce,

While digging around today, I also noticed that the “Add new user” dialog within the Dashboard is broken as well – gives a “Could not retrieve file” error for user-add-new.php.

So I did some more digging around; reinstalled WordPress, started deactivating plugins and whatnot… Deactivating s2Member Framework fixed it :) Well, not really. Obviously that doesn’t fix it, but the page loads correctly and the dashboard add new user function works with s2 disabled. I’ve sent through another reply with an admin login for you guys to check it out inside the page; have left s2 on for now, so that it will continue to manage content properly for now.

Thanks,

– Andrew

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Action taken: I posted a private contact form and referenced this Topic.

While digging around today, I also noticed that the “Add new user” dialog within the Dashboard is broken as well – gives a “Could not retrieve file” error for user-add-new.php.

Can you specify the exact path to this file? A screenshot or if you could paste the entire error here would be great.

I just want to specify, the reason I ask this is because s2Member nor WordPress has a file called user-add-new.php as far as I know.

Sorry, it’s not user-add-new, it’s user-new.php.

Error is here:
The website encountered an error while retrieving http://dsmusic.com.au/wp-admin/user-new.php. It may be down for maintenance or configured incorrectly.

That’s the error message you get when clicking the “Add new” user option in the Dashboard. Registration page still comes up nearly blank, as reported before. I tried replacing that file from the WordPress 3.6 .zip download; didn’t make any difference, neither did reinstalling WordPress. Haven’t tried reinstalling s2; thought I’d wait and see what you guys wanted to try in case it broke it badly!

Andrew, /registration is not a standard WP registration page. Do you have BuddyPress or something that may have added it?

Have you tried all the suggestions given in this article? Knowledge Base » Common Troubleshooting Tips

/registration is just a page that contains the s2Member shortcode, as below:

*IMPORTANT!*
If you have already registered but can't yet login to access the digital resources, please BE PATIENT! Your registration is most likely awaiting approval! You will be notified once your book registration has been checked, but this is not yet an automatic process so it can take a day or two to get sorted out. If you desperately need access to your materials, please email <a href="mailto:administrator@dsmusic.com.au">administrator@dsmusic.com.au</a> and we can attempt to fast-track the process for you.

Thanks!

The content on this site is provided for customers of our books. Once you have bought a book, you can access the online resources after logging in. If you have already purchased one of our books and would like to register to access your online resources, you may do so below.

To register, you will need your Unique Book Number. This can be found on the inside of the cover, on the bottom right of the title page.

<a href="http://dsmusic.com.au/wp-content/uploads/2011/08/unique_code_example.png"><img class="aligncenter size-thumbnail wp-image-803" title="unique_code_example" alt="" src="http://dsmusic.com.au/wp-content/uploads/2011/08/unique_code_example-150x150.png" width="150" height="150" /></a>

[s2Member-Pro-PayPal-Form register="1" level="0" ccaps="" custom="dsmusic.com.au" tp="0" tt="D" captcha="clean" /]

We created this page manually; it was not added by anything else. Any page we put the registration shortcode on breaks like this. This has worked fine until some point in the last couple of days, I’m not exactly sure when it broke or what broke it. Please help!

Closing this thread. I’m sorry, but this is related to general WordPress® support and not specifically to s2Member®. Please see: s2Member® » Support Policy. If you find this IS related specifically to s2Member®, please feel free to post a new request for support under a topic pertaining to a specific feature or functionality in the s2Member® plugin.

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Action taken: I posted a private contact form and referenced this Topic.

@ Andrew Lock

Thanks for your submission. However, before reporting a bug in the software, please try to reproduce the issue that you’re having in a clean/default installation of WordPress® with only the s2Member® plugin active and running a default WP theme. If you can reproduce the issue there, and we can reproduce it on our end, or in that default installation on your server, we can forward the details to one of our techs for investigation.

When issues like this arise, we find that it is often associated with plugin conflicts and/or configuration. If you setup a clean/test installation of WordPress® when problems like this come up, it almost always helps find the underlying cause.

When you post a new Dashboard login that is running a clean/default installation with this problem, I will be sure that we have a tech investigate this for you ASAP.