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This topic contains 10 replies, has 4 voices. Last updated by  Deyson Ortiz 4 years, 9 months ago.

Topic Author Topic
Posted: Tuesday Mar 27th, 2012 at 1:05 pm #9249
Deyson Ortiz
Username: deyson

Hello, I have not received email notifications since s2member has updated to the new look.

I always leave the “Yes, notify me of follow-up replies via email.” selected.
I can not figure out what the problem can be.
My email is set correctly and I have not made any changes to my profile.

Any help would be much appreciated. Thank you :)

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Posted: Tuesday Mar 27th, 2012 at 2:42 pm #9262
Raam Dev
Username: Raam
Staff Member

Hi Deyson,

Please check to make sure the emails are not going to spam. You might also want to try changing the email address to see if you start getting them.

I’m still receiving the notifications, so that would indicate there’s a problem with the email routing between s2Member.com and your email provider (or possibly that the emails are going to spam).

Posted: Tuesday Mar 27th, 2012 at 3:23 pm #9273
cassel
Username: cassel

I have the same “problem”. I never get the notifications. I changed email and it still does not reach me.

Posted: Tuesday Mar 27th, 2012 at 4:07 pm #9282
Deyson Ortiz
Username: deyson

I changed my email address since nothing is coming up in my spam or junk box.

I guess a reply will test the new email address :)
So please reply, please.

Posted: Tuesday Mar 27th, 2012 at 4:28 pm #9288
Eduan
Username: Eduan
Moderator

Test reply, do you get an email for this reply?

Posted: Tuesday Mar 27th, 2012 at 5:19 pm #9295
Deyson Ortiz
Username: deyson

Yes!!! :)

Posted: Tuesday Mar 27th, 2012 at 5:32 pm #9297
Eduan
Username: Eduan
Moderator

Excellent!
Do you have any clues as to what might be causing that?

Posted: Tuesday Mar 27th, 2012 at 5:33 pm #9298
Deyson Ortiz
Username: deyson

I switched my email address and now it works.

Posted: Tuesday Mar 27th, 2012 at 5:35 pm #9299
Eduan
Username: Eduan
Moderator

thanks for the follow-up.

Are they different email providers? For example, was one Yahoo, Gmail or Hotmail, and the other one a different one?

Posted: Tuesday Mar 27th, 2012 at 7:49 pm #9306
cassel
Username: cassel

I have used different email providers and it worked in the OLD forum, but never did since the switch to here.

Posted: Tuesday Mar 27th, 2012 at 7:58 pm #9307
Deyson Ortiz
Username: deyson

I am using .mac, I do not know if that is of any help.

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