No changes are made on the customers account

Hello,

I changed my theme recently and I have an issue since:
Once a customer pay a subscription, no changes are made on the account.
I checked all my paypal options but it seems that everything is in order.

Would you know what to check to fix the issue?

Thanks a lot in advance!

Emmanuel

Was the customer already registered? And if yes, was the customer logged in when they made their transaction? I found that if an already registered customer makes a purchase while logged out, s2 does not seem able to associate the transaction with the customer. I have had to add custom capabilities and membership levels manually for those.

If that is not the issue, surely someone else would be able to help.

What cassel said. Make sure the user is logged in when he loads the page with your payment button/pro-form.

If that is not it, then try these, please: Knowledge Base » Common Troubleshooting Tips

Have logging enabled, so you get more information from the test transactions (they can be for 1 cent): [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration[/hilite]