Recurring payments: changing credit cards

One of our customers sent this to us this morning and I’m not sure how to respond …

I have to change my credit card information but it wont let me access my account to change it before my re-billing. How can i access my account settings?

Does s2member have this functionality or are we going to have to develop it ourselves?

Hi Sepano

I’m currently developing a system that should allow members to store card details on their account settings but don’t know if s2Member currently supports this. Personally i still don’t think it was safe to allow users to store their card details incase the site got hacked or something.

Hopefully someone will provide some insight to this.

Hi Sepano,

If you’re using PayPal Pro, then yes, s2Member Pro provides a Billing Update form (see Dashboard -› s2Member® -› PayPal® Pro Forms -› Billing Update Forms) that allows your customers to update their credit card information.

If they signed up with a credit card through PayPal (using Express Checkout), then I believe their only option is to cancel the subscription and resubscribe with a new credit card (that is unless PayPal provides them a mechanism for updating credit card information for subscriptions — I don’t believe they do, but you might want to check with them).

Hi Raam

Whats the Authorize.Net equivalent of what you have just explained? if i may ask. So lets say i’m using Authorize.Net as a payment gateway and i want to use ARB and the member wants to change their credit card details, how do i set it up?

Dashboard -› s2Member® -› Authorize.Net® Pro Forms -› Billing Update Forms