Urgent: Error #36 with PayPal Pro Forms

Hello,

Like a few others have posted – I too am getting the Error #36 problem with PayPal Pro Forms. My S2Member is the most up to date version.

I have logging enabled and they have sensitive information.

Let me know what you need and I will provide to get this fixed ASAP.

Best,

Tony

Hi Tony,

Can you tell us what version of s2Member you’re running?

Also, can you tell us where you’re getting this error and what the full error message is?

And finally, could you take a look at this video and double-check the settings described?

Version: v120703

All my Pro-Forms generate this error when the buyer tries to use PayPal: Error #36. Transaction failed: Fail to obtain approval for the online transaction.

It happens on:

https://barbangerz.com/billing/subscription-options/cover-charge/?s2-ssl=yes
https://barbangerz.com/billing/subscription-options/happy-hour/?s2-ssl=yes
https://barbangerz.com/billing/subscription-options/open-bar/?s2-ssl=yes
https://barbangerz.com/billing/subscription-options/the-norm/?s2-ssl=yes

And yes, all settings are correct for PayFlow. Credit card processing works, only the PayPal option does not.

Hi Tony,

I recommend contacting PayPal to see if there is a problem with your account. If you’re getting a “failed to obtain approval for the online transaction”, I would suspect there’s a problem with your PayPal account.

Also please download this Server Check Tool, upload the PHP file to your WordPress directory, and then load the URL to the file in your browser. It will run a bunch of tests to determine if there’s anything amiss on the server-side.

Server scan checked out okay. I emailed PayPal support.