|Posted: Thursday Sep 20th, 2012 at 12:21 pm #25970|
We’re using the “Specific Post/Page Access” function to grant purchaser access to a video workshop page. We have a customer to whom we’ve now issued 3 Access codes. They work for awhile and then give her the message:
We have set the Expiration date for 5 years so that’s not the issue. When I try the links they work so I need to know how to troubleshoot this on her end, what questions to ask my client to determine where the problem may reside. As I said, the links work for her and then they stop working. For example, could there be a browser or an operating system issue?
Please let me know what other information you need from me in order to resolve this issue.
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