Mary Sullivan

I think that the testing site is clouding the issue. The paypal issues with that site is due to the copy of s2member not copying all the API details from Paypal (which is why you are getting the error code). I fixed the Paypal details that I could but now get an error 10001
Internal Error. Timeout processing request.

I’d really appreciate if I could send you the sign in details for the real site, so you could check if that site perhaps has something not set up right. I don’t want to screw around with my Paypal settings to get the API for the test site in case I mess up something that is working for other browsers at the moment.

What I don’t understand is how this could be my fault when it was all working up until about two weeks ago when I updated s2member. And when it works with other browsers perfectly well? How can I tell people not to put plugins into their version of IE? And Cristián, you must be getting the same issue as I am, so that shows that it isn’t just my version of IE9, right?

I’m going to send you the details of the site that I am having troubles with and see if we can’t sort this out.
Thank you both,
Mary

Hi Cristián,

I’ve removed the two themes that aren’t in use. I do have another copy, so that isn’t a problem.

I’m not sure what else I can fix, as I’m not exactly sure what you meant. However, I can’t test the page on IE now as it says it is protected. The membership page shouldn’t be protected, or people can’t sign in?

Let me know if you want me to do any more, or you can look at it again.

Thank you so much,
Mary

sorry, it’s done now. Still not doing anything.

thank you!

My friend also has Windows 7 with IE9

I have deactivated the plugins and that didn’t make any difference, I put in the server check tool and that came up okay. I can’t change the theme as there has been no change to it, and the client has people signing in at all hours to use the programs that they signed up for. It is just the issue of people not being able to get past that membership sign up page and the button for paypal not to take them anywhere in IE. I had a colleague test it and he says it did work for him (he has IE 9) but I can’t duplicate that no matter how long I wait. It’s like the button is dead.

I don’t know what else to try. This site has been working for a year, with s2member working for at least three months with 73 sign ups now. Apart from your own update, and a back up program update (and of course wordpress itself) I haven’t changed anything. I deactivated that plugin and that didn’t help.

What else? I’m not sure what you mean by “did you change the default browser”.

Thanks Cristián

Thank you Jason. The problem of caching sounds possible, although I can’t be sure. I often have that problem with my computer and it seems to be the router that causes the problem. This client may have that issue.

In the meantime I’ve changed the permissions to 2 sites rather than the original 1 to avoid too many issues.

We have more clients signing up now, so I will get a better test of this.

Thanks again for your help. Great product and great service. And I have to say that your videos are a lifesaver. I wish more companies took the time to do them, as it must save you a lot of time in teaching people how to use s2member!

Mary

Thanks Cristián,

The link you have provided goes to one of those sites where they look like they are selling the domain. Are the issues with my installation of WordPress or of s2member?

Thanks,

Okay, i’ll check out those threads and come back to you.

Thank you!

Thank you, that’s a big help!

I found it under email configuration in options.

Thanks!

I figured it out, I have a whole list of Provinces in my list and I’ve forgotten to enter the one I actually live in! It can’t charge me if it isn’t there!
Thanks for all your help and patience, upgrading has made a difference.

I thought I did this, but it still isn’t charging the tax. Do I have to grant API permissions too? Or put anything else in apart from filling in the three API things in Paypal’s signature?

thanks,