latest stable versions: v150827 (changelog)

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Mary Sullivan

My Latest Replies (From Various Topics)

Viewing 25 replies - 26 through 50 (of 59 total)
Author Replies
Author Replies
Posted: Friday Nov 30th, 2012 at 8:07 am #32996


On thinking overnight on this, I do notice that I can click the button now (in the test version), and get some response, even though it has error codes due to the PayPal API. What did you change apart from the amount? Did you take out some duplicate type of payment? Perhaps if I correct that, it will fix the issue I am having with the IE browsers.

That may be the key now to my fixing the problem on the live site.

Thanks again for all your help on this. I feel we are on the precipice!

Posted: Thursday Nov 29th, 2012 at 11:29 pm #32968

I think that the testing site is clouding the issue. The paypal issues with that site is due to the copy of s2member not copying all the API details from Paypal (which is why you are getting the error code). I fixed the Paypal details that I could but now get an error 10001
Internal Error. Timeout processing request.

I’d really appreciate if I could send you the sign in details for the real site, so you could check if that site perhaps has something not set up right. I don’t want to screw around with my Paypal settings to get the API for the test site in case I mess up something that is working for other browsers at the moment.

What I don’t understand is how this could be my fault when it was all working up until about two weeks ago when I updated s2member. And when it works with other browsers perfectly well? How can I tell people not to put plugins into their version of IE? And Cristián, you must be getting the same issue as I am, so that shows that it isn’t just my version of IE9, right?

I’m going to send you the details of the site that I am having troubles with and see if we can’t sort this out.
Thank you both,

Posted: Thursday Nov 29th, 2012 at 8:51 am #32898

Hello Cristián and Jason,

Thank you both for looking intot his further.

I have to go out of town today, but I’ll look at all the things you have mentioned. I do need the tax rate calculations for all the provinces in Canada.

This isn’t just happening to me, it is happening to the client’s members and preventing them from signing up, so there must be a lot of other people who have IE9 not working well! I don’t use IE9 myself, only for testing sites, but I’ll see if I have plugins.

I’ll look at all your comments tomorrow and see if I can fix it. I’ll look at my Paypal API credentials again, but why would it work for other browsers and not IE9 in some cases?


We’ll get to the bottom of it!


Thank you to boudewijn for your comments too.

Posted: Wednesday Nov 28th, 2012 at 9:32 am #32776

Hi Cristián,

I’ve removed the two themes that aren’t in use. I do have another copy, so that isn’t a problem.

I’m not sure what else I can fix, as I’m not exactly sure what you meant. However, I can’t test the page on IE now as it says it is protected. The membership page shouldn’t be protected, or people can’t sign in?

Let me know if you want me to do any more, or you can look at it again.

Thank you so much,

Posted: Tuesday Nov 27th, 2012 at 8:05 am #32696

Thanks Cristián, I’ve sent the details through a Private Contact form.

I hope this helps you as well as me!

Posted: Monday Nov 26th, 2012 at 8:39 am #32588

sorry, it’s done now. Still not doing anything.

thank you!

Posted: Sunday Nov 25th, 2012 at 9:29 pm #32558

Hi Cristián,

I’ve duplicated the site to test it, and before I have even added any plugins, I am still not able to go to Paypal from IE9. It goes through the motions on the other browsers but on IE9, it is like a dead image.

I’ve got the site at

Thank you,

Posted: Wednesday Nov 21st, 2012 at 1:32 pm #32264

My friend also has Windows 7 with IE9

Posted: Wednesday Nov 21st, 2012 at 12:30 pm #32262

Thanks for your patience. I use Windows 8 – 64 bit computer and I am using IE9. I can’t get hold of him at the moment, but I’ll add to this message when I have found out.

I’m not sure how to move my complete set up of s2member to a clean install, can I just back up all your files and move them to a new site? Will that work? (I really can’t afford to turn off his site, even at night, as people use it at all hours, it is a training program with videos) Then copy the sign up page? Would that work?

Posted: Tuesday Nov 20th, 2012 at 9:10 pm #32184

I have deactivated the plugins and that didn’t make any difference, I put in the server check tool and that came up okay. I can’t change the theme as there has been no change to it, and the client has people signing in at all hours to use the programs that they signed up for. It is just the issue of people not being able to get past that membership sign up page and the button for paypal not to take them anywhere in IE. I had a colleague test it and he says it did work for him (he has IE 9) but I can’t duplicate that no matter how long I wait. It’s like the button is dead.

I don’t know what else to try. This site has been working for a year, with s2member working for at least three months with 73 sign ups now. Apart from your own update, and a back up program update (and of course wordpress itself) I haven’t changed anything. I deactivated that plugin and that didn’t help.

What else? I’m not sure what you mean by “did you change the default browser”.

Thanks Cristián

Posted: Tuesday Nov 20th, 2012 at 12:06 pm #32110

Hi Cristián,

I’ve done those things, and I’ve also tested the issue with Firefox, Safari and Chrome and the page moves to the Paypal page with those browsers, it seems to be an incompatibility only with Internet Explorer. I can’t really fix that!

Has anyone else had this issue? I haven’t changed anything on the site recently apart from updating WordPress and your own program.


Posted: Wednesday Aug 29th, 2012 at 9:05 am #23399

Thank you Jason. The problem of caching sounds possible, although I can’t be sure. I often have that problem with my computer and it seems to be the router that causes the problem. This client may have that issue.

In the meantime I’ve changed the permissions to 2 sites rather than the original 1 to avoid too many issues.

We have more clients signing up now, so I will get a better test of this.

Thanks again for your help. Great product and great service. And I have to say that your videos are a lifesaver. I wish more companies took the time to do them, as it must save you a lot of time in teaching people how to use s2member!


Posted: Saturday Aug 25th, 2012 at 10:10 am #23053

oops, sorry, totally missed that! :-) Oh, the strange (dumb) people you must have to deal with. :-(

The only issue I can see is a WordPress memory limit.

Will Jason eventually come back and give his opinion on what could be causing the lengthy punishment? (or it not ending at all?) IN the meantime, I can clear any issues manually.

Thanks again,

Posted: Friday Aug 24th, 2012 at 10:06 am #22970

Thanks Cristián,

The link you have provided goes to one of those sites where they look like they are selling the domain. Are the issues with my installation of WordPress or of s2member?


Posted: Thursday Aug 23rd, 2012 at 12:38 pm #22877

Hi Cristián,

Did you see the private contact form I filled in? It was a couple of days ago.

Posted: Saturday Aug 18th, 2012 at 12:23 pm #22457

Okay, i’ll check out those threads and come back to you.

Thank you!

Posted: Friday Aug 17th, 2012 at 9:12 pm #22407

no, in fact, this site doesn’t have too many plugins at all.

Posted: Friday Aug 17th, 2012 at 10:03 am #22358

Thank you, that’s a big help!

Posted: Friday Aug 17th, 2012 at 10:02 am #22357

We are still testing and want to see how it will work for the many others, when we get started.

That doesn’t explain why the restriction is continuing, when we’ve set it for 30 minutes. Any ideas?

Thank you!

Posted: Tuesday Jul 31st, 2012 at 11:22 am #20814

I found it under email configuration in options.


Posted: Tuesday Jul 31st, 2012 at 9:01 am #20790

Thank you Cristián and Philly,

I can’t tell you how much I appreciate all your help.

you are both the best!


Posted: Monday Jul 30th, 2012 at 3:42 pm #20697

I figured it out, I have a whole list of Provinces in my list and I’ve forgotten to enter the one I actually live in! It can’t charge me if it isn’t there!
Thanks for all your help and patience, upgrading has made a difference.

Posted: Monday Jul 30th, 2012 at 2:06 pm #20695

I’ve only set the amount as $1 for testing, but that shouldn’t make a difference should it?

Posted: Monday Jul 30th, 2012 at 12:51 pm #20691

I thought I did this, but it still isn’t charging the tax. Do I have to grant API permissions too? Or put anything else in apart from filling in the three API things in Paypal’s signature?


Posted: Monday Jul 30th, 2012 at 11:55 am #20689

And Philly (or Phil)

Thank you!

Viewing 25 replies - 26 through 50 (of 59 total)

Old Forums (READ-ONLY): The community now lives at WP Sharks™. If you have an s2Member® Pro question, please use our new Support System.

Contacting s2Member: Please use our Support Center for bug reports, pre-sale questions & technical assistance.