About: John Hinrichs

Hi,
Thanks for your help on this, Jason.

I sent Paypal your text file and got on the phone with them again, and they said there was nothing wrong from our end. They say it’s a legitimate refusal from the processor or the card issuer’s bank, and that it’s a generic decline. He said it could be any number of reasons on the part of the processor or bank, probably having to do with their fraud filters, but they aren’t privy to any of that specific information.

One person I talked to also mentioned that the fraud filters for Payflow are more robust than for the normal Paypal Express checkout. Even though I was using separate Paypal accounts as customer and merchant to do these test transactions, the billing address would still be the same (since they’re both mine), and the fraud filters might not like that. However, I had a friend test with her account just now (and she says her account is even verified with a checking account), and it still gave the same error #36.

The guy also said these fraud filters can be inconsistent, meaning that one day they may accept a particular transaction and that another day they would decline the exact same one. Apparently there’s an element of randomness to it??? I consistently get this error though, and with Payflow credentials entered, I’ve never successfully setup a recurring billing profile with Express checkout.

At this point, it really just feels like a brick wall. Paypal says it’s a legitimate decline, and that the customer just has to use another funding source. Paypal just doesn’t work for my particular site/merchant account. So I asked Paypal if I could remove their payment option from my site and just use credit cards (contrary to Paypal’s policy), and they said I could.

I’m not really a developer and only basically know HTML/CSS. I’ve successfully hidden the Paypal option radio button with:

#s2member-pro-paypal-checkout-form-card-type-paypal-label {
	display: none;
}

But I’m having trouble hiding the Paypal button that is on the pro form where the user selects payment type. If I do:

#s2member-pro-paypal-checkout-form-submit-div {
	display: none;
}

This hides the Paypal button but also hides the submit button for credit cards.

I’m fine with continuing to explore this error to resolve it, but I can’t delay launching anymore. In the meantime I’d just like to hide Paypal.

Thanks,
John

Thanks for the response, Eduan.

I agree that it sorta makes sense, but I’d like it to be crystal clear to the customer. I was surprised how it worked the first time I tested it, and I don’t want my customers to be. The “Review your Information” page is actually the “Finish and Pay” page, so I’d like the language to reflect that.

I’m not a web developer but am trying to learn. Could you help me figure out what source code I need to alter? Maybe how to add that “useraction=commit” to the redirect URL?

Thanks,
John