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About: Paul Smith

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Topics I'm Subscribed To

Viewing 2 topics - 1 through 2 (of 2 total)
Topic Count Last Reply
Still having problems with s2Member

By:  Paul Smith in: Community Forum

voices: 3
replies: 10

4 years, 6 months ago  Cristián Lávaque

Help! My site has been suspended!

By:  Paul Smith in: Community Forum

voices: 3
replies: 5

4 years, 7 months ago  Paul Smith

Viewing 2 topics - 1 through 2 (of 2 total)

Topics I've Started

Viewing 2 topics - 1 through 2 (of 2 total)
Topic Count Last Reply
Still having problems with s2Member

By:  Paul Smith in: Community Forum

voices: 3
replies: 10

4 years, 6 months ago  Cristián Lávaque

Help! My site has been suspended!

By:  Paul Smith in: Community Forum

voices: 3
replies: 5

4 years, 7 months ago  Paul Smith

Viewing 2 topics - 1 through 2 (of 2 total)

My Latest Replies (From Various Topics)

Viewing 6 replies - 1 through 6 (of 6 total)
Author Replies
Author Replies
Posted: Saturday Jun 16th, 2012 at 2:22 am #16643
Paul Smith
Username: originalsmoothie

Hi Christian,

My site was hosted on a shared server with just 32mb memory. Because it was a shared server, the memory was fixed. I’ve moved the site to a “cloud” server where I have been able to increase the memory to 256mb. The memory increase has cured the problem with the user search facility and, as far as I can tell, cured the problem with error messages when users tried to log in.

All I need to do now is to monetise the site properly so that I can afford the new increased hosting charges.

Thank you very much for your help.

Paul
Posted: Thursday Jun 14th, 2012 at 7:29 am #16443
Paul Smith
Username: originalsmoothie

Yes, I tried the search with NO plugins activated. It worked. I tried it with ONLY s2Member activated. It didn’t work. I tried it will ALL plugins activated apart from s2Member. It didn’t work. I have sent you my login details.

I am having a connected issue. A member tied to log in but received the message…

503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you need assistance.

I am constantly looking at my Google Analytics Real Time view and other users seem to be having a problem logging on too. I know that I can reset IP restrictions for individual members, but I can’t get to their records because I can’t use the search facility.

Is something fundementally flawed with my installation of s2Member?

Paul
Posted: Wednesday Jun 13th, 2012 at 2:08 pm #16390
Paul Smith
Username: originalsmoothie

Hi Cristian,

I have done as you suggested. I disabled all plugins. The user search facility worked. I activated s2Member. It didn’t work. I deactivated s2Member. The search facility worked. I reactivated all plugins apart from s2Member. The search facility worked. I reactivated s2Member with all other plugins activated. It stopped working.

What do I do now?
Posted: Tuesday Jun 12th, 2012 at 10:56 am #16256
Paul Smith
Username: originalsmoothie

Maybe I phrased that badly. s2Member appears to install correctly, but it is causing the problem with the user search available from within the WP dashboard. If I disable s2Member, the search facility works normally. If I activate s2Member I have the problem. Any ideas?
Posted: Tuesday Jun 12th, 2012 at 10:37 am #16254
Paul Smith
Username: originalsmoothie

Thanks for the replies guys. Since I submitted my first post, I have installed Quick Cache. I reinstated s2Member about two hours ago and let the hosting company to email me if my dozen or so current visitors are crashing their server. I’ve heard nothing yet. The “high” traffic that caused the overload though was when I sent out a newsletter to the subscriber base. I do that every two weeks. I hope that there isn’t another problem when the next one goes out.

Thanks for your help so far.

Paul
Posted: Tuesday Jun 12th, 2012 at 1:05 am #16206
Paul Smith
Username: originalsmoothie

Hi Phily,

Thanks for the reply. I will move the site if I must, but I need to know why such a small amount of traffic is creating a “server overload”. Can someone from customer support please respond to this post? I have been forced to disable s2Member to prevent my site from being closed down again. My hosting company’s tech support department have confirmed that once I disabled s2Member, the server load returned to normal.

Please help me sort this out. Your software appears to be quite robust and I can’t find any reference to this kind of problem happening with anyone else, so why is it happening to me?

Paul
Viewing 6 replies - 1 through 6 (of 6 total)

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