About: Rich Schreiner

Hi Eduan

I dont’t think we have either of those setup. The only thing we tried to change was to increase the number of levels based on the s2member instructions. But we didn’t get this to work. I don’t know if it ‘s related. The other thing we found out today was that testing an upgrade from level0 to a paid level, the problem did not show up (i.e. the EOT was left blank. So something is different between the regular signup and the upgrade.

I really don’t know the exact details, our programmer made the change. He explained it as the cURL was installed on the server in a “standalone” mode. He needed to turn cURL on in the PHP installation.

I hope this makes some sense.

Additional information provided by authorize.net support:

Greetigs Richard,

Thanks for your inquiry regarding ARB API requests to create ARB Subscriptions taking 2 minutes to take place.

This means the ARB Subscription was created within 10 seconds and there’s a delay getting the response back to your website. If the subscription didn’t get created within 10 seconds, we’d relay a timeout. The delay with the response getting to you is going to be related to the possible functions your website is performing as it gets back the ARB Creating request response. There’s nothing on our end that can be changed to reduce this time on our end. This will be something your web developer will have to investigate within your website ARB script.

If the information provided above satisfies your needs, please close this ticket. Otherwise, please send me a reply message with your follow-up questions so I can further assist you. For your convenience the Authorize.Net Knowledge Base, located at http://www.authorize.net/help, is available 24×7.

Regards,

Cameron H
Authorize.Net

Response received from Authorize.net

Do you have any ideas?

Hi Rich,
In regards to payment gateway ID 1108118, we spoke earlier about the amount of time for the response back on transactions /recurring subscriptions that you?re creating.
I was unable to get any sort of a log to forward to you but our production specialists did state that there is no possible way that it would be taking that long for US to send the response back. They suggested that you work with your developer and/or site provider to find the cause of that delay as it?s not something on our end.
Thank you for your time & have a great Thursday!

Thank you for contacting Customer Support.

Regards,

Shawna T
Authorize.Net Customer Support

Here is the log file information from one of the transactions. It maybe important to note that we thought we would only use authorize.net (we don’t offer paypal as an option), so we do NOT have a paypal account.
On a separate issue, your response seemed to indicate that we should be able to access the log file from the WP dashboard ( Dashboard -› s2Member® -› Log Files (Debug) -› s2Member® Log Viewer) We don’t seem to have the options to view log files from the dashboard.

:
Here’s the first log from authnet-ipn.log

(I’ve also deleted out my personal information from each lo)

PHP v5.3.2-1ubuntu4.17 :: WordPress® v3.5 :: s2Member® v130207 :: s2Member® Pro v130207
Memory 34.84 MB :: Real Memory 35.25 MB :: Peak Memory 34.93 MB :: Real Peak Memory 35.25 MB
wp.saleskatz.com/?s2member_pro_authnet_notify=1
User-Agent:
array (
‘x_response_code’ => ‘1’,
‘x_response_reason_code’ => ‘1’,
‘x_response_reason_text’ => ‘This transaction has been approved.’,
‘x_avs_code’ => ‘Y’,
‘x_auth_code’ => ‘289549’,
‘x_trans_id’ => ‘5024219845’,
‘x_method’ => ‘CC’,
‘x_card_type’ => ‘American Express’,
‘x_account_number’ => ‘XXXX3007’,
‘x_first_name’ => ‘R’,
‘x_last_name’ => ‘H’,
‘x_company’ => ”,
‘x_address’ => ”,
‘x_city’ => ”,
‘x_state’ => ”,
‘x_zip’ => ”,
‘x_country’ => ‘US’,
‘x_phone’ => ”,
‘x_fax’ => ”,
‘x_email’ => ‘,
‘x_invoice_num’ => ‘s2-5123fe9be3d6f’,
‘x_description’ => ‘1 Month @ $54.90 / then $24.95 USD / Monthly ( recurring charge, for ongoing access )’,
‘x_type’ => ‘auth_capture’,
‘x_cust_id’ => ”,
‘x_ship_to_first_name’ => ”,
‘x_ship_to_last_name’ => ”,
‘x_ship_to_company’ => ”,
‘x_ship_to_address’ => ”,
‘x_ship_to_city’ => ”,
‘x_ship_to_state’ => ”,
‘x_ship_to_zip’ => ”,
‘x_ship_to_country’ => ”,
‘x_amount’ => ‘54.90’,
‘x_tax’ => ‘0.00’,
‘x_duty’ => ‘0.00’,
‘x_freight’ => ‘0.00’,
‘x_tax_exempt’ => ‘FALSE’,
‘x_po_num’ => ”,
‘x_MD5_Hash’ => ‘D6F17BAB4F1AB091C7CB93C8B9124AEE’,
‘x_cvv2_resp_code’ => ‘M’,
‘x_cavv_response’ => ”,
‘x_test_request’ => ‘false’,
‘s2_initial_payment’ => ‘1’,
‘s2_invoice’ => ‘2’,
‘s2_custom’ => ‘wp.saleskatz.com’,
‘s2member_log’ =>
array (
0 => ‘IPN received on: Tue Feb 19, 2013 10:37:17 pm UTC’,
1 => ‘s2Member POST vars verified with Authorize.Net®.’,
2 => ‘Ignoring this IPN. The transaction does NOT require any action on the part of s2Member.’,
),
)

Then two minutes later, we get the following two log messages, in paypal-ipn.log and authnet-api.log respectively

PHP v5.3.2-1ubuntu4.17 :: WordPress® v3.5 :: s2Member® v130207 :: s2Member® Pro v130207
Memory 41.91 MB :: Real Memory 42.75 MB :: Peak Memory 42.04 MB :: Real Peak Memory 42.75 MB
wp.saleskatz.com/?s2member_paypal_notify=1&s2member_paypal_proxy=authnet&s2member_paypal_proxy_use=pro-emails,subscr-signup-as-subscr-payment&s2member_paypal_proxy_verification=481d60f981ce2aa2b41dbb96494a8252&s2member_paypal_proxy_return_url=
User-Agent: WordPress/3.5; https://wp.saleskatz.com
array (
‘txn_type’ => ‘subscr_signup’,
‘subscr_id’ => ‘15971932’,
‘custom’ => ‘wp.saleskatz.com’,
‘txn_id’ => ‘5024219845’,
‘period1’ => ‘1 M’,
‘period3’ => ‘1 M’,
‘mc_amount1’ => ‘54.90’,
‘mc_amount3’ => ‘24.95’,
‘mc_gross’ => ‘54.90’,
‘mc_currency’ => ‘USD’,
‘tax’ => ‘0.00’,
‘recurring’ => ‘24.95’,
‘payer_email’ => ”,
‘first_name’ => ‘R’,
‘last_name’ => ‘H’,
‘option_name1’ => ‘Originating Domain’,
‘option_selection1’ => ‘wp.saleskatz.com’,
‘option_name2’ => ‘Customer IP Address’,
‘option_selection2’ => ”,
‘item_name’ => ‘1 Month @ $54.90 / then $24.95 USD / Monthly ( recurring charge, for ongoing access )’,
‘item_number’ => ‘2’,
‘proxy_verified’ => ‘authnet’,
‘s2member_log’ =>
array (
0 => ‘IPN received on: Tue Feb 19, 2013 10:39:29 pm UTC’,
1 => ‘s2Member POST vars verified with a Proxy Key’,
2 => ‘s2Member originating domain ( `$_SERVER[“HTTP_HOST”]` ) validated.’,
3 => ‘s2Member `txn_type` identified as ( `web_accept|subscr_signup` ).’,
4 => ‘s2Member `txn_type` identified as ( `web_accept|subscr_signup` ) w/o update vars.’,
5 => ‘Signup Confirmation Email sent to: “Rob Heinen” .’,
6 => ‘User exists. Handling `payment` for Subscription via ( `subscr-signup-as-subscr-payment` ).’,
7 => ‘Storing IPN signup vars now. These are associated with a User\’s account record; for future reference.’,
),
‘subscr_gateway’ => ‘authnet’,
‘eotper’ => NULL,
‘ccaps’ => NULL,
‘level’ => ‘2’,
‘ip’ => ‘75.187.215.179’,
‘initial_term’ => ‘1 M’,
‘initial’ => ‘54.90’,
‘regular’ => ‘24.95’,
‘regular_term’ => ‘1 M’,
‘s2member_paypal_proxy’ => ‘authnet’,
‘s2member_paypal_proxy_use’ => ‘pro-emails,subscr-signup-as-subscr-payment’,
‘s2member_paypal_proxy_verification’ => ‘481d60f981ce2aa2b41dbb96494a8252’,
)

Memory 37.71 MB :: Real Memory 38.00 MB :: Peak Memory 37.81 MB :: Real Peak Memory 38.00 MB
wp.saleskatz.com/monthly-plan/
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17
——– Input vars: ( Tue Feb 19, 2013 10:37:17 pm UTC ) ——–
array (
‘x_method’ => ‘create’,
‘x_email’ => ‘soccerrob@yahoo.com’,
‘x_first_name’ => ‘R’,
‘x_last_name’ => ‘H’,
‘x_customer_ip’ => ”,
‘x_invoice_num’ => ‘s2-5123fe9be3d6f’,
‘x_description’ => ‘1 Month @ $54.90 / then $24.95 USD / Monthly ( recurring charge, for ongoing access ) ((1363948635:1 M:1 M~wp.saleskatz.com~2))’,
‘x_amount’ => ‘24.95’,
‘x_start_date’ => ‘2013-03-22’,
‘x_unit’ => ‘months’,
‘x_length’ => 1,
‘x_total_occurrences’ => ‘9999’,
‘x_card_num’ => ‘***********3007’,
‘x_exp_date’ => ”,
‘x_card_code’ => ”,
‘x_address’ => ”,
‘x_city’ => ”,
‘x_state’ => ”,
‘x_country’ => ‘US’,
‘x_zip’ => ”,
‘x_login’ => ‘9dF2C7uk’,
‘x_tran_key’ => ‘8JebZt38e4w2Kk7w’,
)
——– Output string/vars: ( Tue Feb 19, 2013 10:39:28 pm UTC ) ——–
s2-5123fe9be3d6fOk

I00001

Successful.15971932
array (
‘response_reason_code’ => ‘I00001’,
‘response_code’ => ‘I00001’,
‘response_reason_text’ => ‘Successful.’,
‘response_text’ => ‘Successful.’,
‘subscription_id’ => ‘15971932’,
)

Then back on the authnet-ipn.log , this is the final message we get 10 minutes later

PHP v5.3.2-1ubuntu4.17 :: WordPress® v3.5 :: s2Member® v130207 :: s2Member® Pro v130207
Memory 34.82 MB :: Real Memory 35.00 MB :: Peak Memory 34.88 MB :: Real Peak Memory 35.00 MB
wp.saleskatz.com/?s2member_pro_authnet_notify=1
User-Agent:
array (
‘s2member_log’ =>
array (
0 => ‘Unable to verify POST vars. This is most likely related to an invalid Authorize.Net® configuration. Please check: s2Member -> Authorize.Net®
Options.’,
1 => ‘If you\’re absolutely SURE that your Authorize.Net® configuration is valid, you may want to run some tests on your server, just to be sure $_
POST variables are populated, and that your server is able to connect to Authorize.Net® over an HTTPS connection.’,
2 => ‘s2Member uses the WP_Http class for remote connections; which will try to use cURL first, and then fall back on the FOPEN method when cURL is
not available. On a Windows® server, you may have to disable your cURL extension. Instead, set allow_url_fopen = yes in your php.ini file. The cURL ex
tension (usually) does NOT support SSL connections on a Windows® server.’,
3 => ‘array (
\’s2member_pro_authnet_notify\’ => \’1\’,
\’x_response_code\’ => \’1\’,
\’x_response_reason_code\’ => \’1\’,
\’x_response_reason_text\’ => \’This transaction has been approved.\’,
\’x_avs_code\’ => \’P\’,
\’x_auth_code\’ => \’289549\’,
\’x_trans_id\’ => \’5024219845\’,
\’x_method\’ => \’CC\’,
\’x_card_type\’ => \’American Express\’,
\’x_account_number\’ => \’XXXX3007\’,
\’x_first_name\’ => \’\’,
\’x_last_name\’ => \’\’,
\’x_company\’ => \’\’,
\’x_address\’ => \’\’,
\’x_city\’ => \’\’,
\’x_state\’ => \’\’,
\’x_zip\’ => \\’,
\’x_country\’ => \’\’,
\’x_phone\’ => \’\’,
\’x_fax\’ => \’\’,
\’x_email\’ => \’\’,
\’x_invoice_num\’ => \’s2-5123fe9be3d6f\’,
\’x_description\’ => \’\’,
\’x_type\’ => \’void\’,
\’x_cust_id\’ => \’\’,
\’x_ship_to_first_name\’ => \’\’,
\’x_ship_to_last_name\’ => \’\’,
\’x_ship_to_company\’ => \’\’,
\’x_ship_to_address\’ => \’\’,
\’x_ship_to_city\’ => \’\’,
\’x_ship_to_state\’ => \’\’,
\’x_ship_to_zip\’ => \’\’,
\’x_ship_to_country\’ => \’\’,
\’x_amount\’ => \’0.00\’,
\’x_tax\’ => \’0.00\’,
\’x_duty\’ => \’0.00\’,
\’x_freight\’ => \’0.00\’,
\’x_tax_exempt\’ => \’FALSE\’,
\’x_po_num\’ => \’\’,
\’x_MD5_Hash\’ => \’FC171ED8EAC679CB8D74B84A31CF93A3\’,
\’x_cvv2_resp_code\’ => \’\’,
\’x_cavv_response\’ => \’\’,
\’x_test_request\’ => \’false\’,
)’,
),
)