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About: Sylvia Ivie

I'm a leather artist and nerd.... sorta

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S2 Pro: How can subscribers pay manually?

By:  Sarah Kelly in: Community Forum

voices: 4
replies: 11

2 years, 11 months ago  Sylvia Ivie

New signups vs expired accounts – how to tell

By:  Andy Burnett in: Community Forum

voices: 3
replies: 4

2 years, 11 months ago  john wils

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Posted: Wednesday Jan 29th, 2014 at 1:12 pm #62703
Sylvia Ivie
Username: sylvia

Thanks Chris!

It was very nice of you to post the response here. I thought it might be something like that.

Posted: Monday Jan 13th, 2014 at 1:19 pm #62590
Sylvia Ivie
Username: sylvia

Whoa! Looks like this forum is being depreciated and Pro users should be seeking help from the support system and free users should be using the community forum at wordpress.

It is not that hard to manually re-level your people, depending on how many members. A couple hundred would be manageable, thousands on the other hand… not so easy, unless you downloaded them as a comma delineated file, did a search and replace, then uploaded it again after the changes have been made. (you are on your own there).

Back up everything before you try. Good luck.

In the mean time you might want to put in a support ticket and see what the “pro” folks say.

Posted: Thursday Jan 9th, 2014 at 5:23 pm #62521
Sylvia Ivie
Username: sylvia

WELL, as far as I can tell, s2member can practically bake bread for you if you wanted it too, IF you READ the directions/guides/etc

In the QuickStart guides under

Subscription Cancellations / Expirations / Terminations

You’ll be happy to know that s2Member handles cancellations, expirations, failed payments, terminations (e.g. refunds & chargebacks) for you automatically. If you log into your PayPal account and cancel a Member’s Subscription, or, if the Member logs into their PayPal account and cancels their own Subscription, s2Member will be notified of these important changes and react accordingly through the PayPal IPN service that runs silently behind-the-scene.

The PayPal IPN service will notify s2Member whenever a Member’s payments have been failing, and/or whenever a Member’s Subscription has expired for any reason. Even refunds & chargeback reversals are supported through the IPN service. If you issue a refund to an unhappy Customer through PayPal, s2Member will be notified; and the account for that Customer will either be demoted to a Free Subscriber, or deleted automatically (based on your configuration). The communication from PayPal -› s2Member is seamless.

*Some Hairy Details* There might be times whenever you notice that a Member’s Subscription has been cancelled through PayPal… but, s2Member continues allowing the User access to your site as a paid Member. Please don’t be confused by this… in 99.9% of these cases, the reason for this is legitimate. s2Member will only remove the User’s Membership privileges when an EOT (End Of Term) is processed, a refund occurs, a chargeback occurs, or when a cancellation occurs – which would later result in a delayed Auto-EOT by s2Member.

s2Member will not process an EOT until the User has completely used up the time they paid for. In other words, if a User signs up for a monthly Subscription on Jan 1st, and then cancels their Subscription on Jan 15th; technically, they should still be allowed to access the site for another 15 days, and then on Feb 1st, the time they paid for has completely elapsed. At that time, s2Member will remove their Membership privileges; by either demoting them to a Free Subscriber, or deleting their account from the system (based on your configuration). s2Member also calculates one extra day (24 hours) into its equation, just to make sure access is not removed sooner than a Customer might expect.

Now, you can set the grace period after the end of term (EOT) in seconds. (heh, yeah, I know) SO you would need to go in to Paypal options, Automatic EOT behavior… and look at, change, save… the settings in there. Now remember your protected content is only for those who have a certain level, those that have been demoted to level zero are automatically sent to the Pay Me page. SO…. if they let it expire, they get demoted to zero, and if they try to access your premium area, they are redirected to the pricing/licensing page. Not particularly ideal. But I’m sure if you read further there is a solution such as an email or popup.

I’ll let you look for that solution.

Posted: Thursday Jan 9th, 2014 at 3:30 pm #62515
Sylvia Ivie
Username: sylvia

I might be blowing smoke here but I have a thought.

You don’t say if you use all levels available in s2m. Have you considered adjusting your levels something like this?…

Level 0 – free applicant
Level 1 – Pending/trial that expires in 3 months.
Level 2 – member

etc. Do you think something like that may work? Just have mail chimp send to zero and level 1?

I am not sure it would work as you wish it to but it might be a step in the right direction for you.

I also read something about a grace period, in seconds in s2m pro. Maybe when their trial expires instead of demoting them right away have mail chimp send them an “Join now, offer good for 24 hours.” email if they don’t join, then delete the account retaining no information. I think the grace period, etc is in the downgrade, cancellations area.

  • This reply was modified 2 years, 12 months ago by  Sylvia Ivie.
Posted: Thursday Jan 9th, 2014 at 3:10 pm #62514
Sylvia Ivie
Username: sylvia

ah ha! Go to paypal pro forms in your s2memberpro. Go to level 1 access.

When you set up your payment amount, click the drop down and scroll WAY DOWN to the “buy now” options. There are several options. Choose “One time (1 year access, non-recurring, no trial)”
Then generate your form code.

Posted: Thursday Jan 9th, 2014 at 1:25 pm #62512
Sylvia Ivie
Username: sylvia

Well, hmmm… I guess I didn’t understand your question……

I think there is a way to set up an Annual non-recurring option. I didn’t do it but I noticed it in the drop down of the pro form. I’ve also notice some conditionals that can be used for the confirmation email that had non recurring payment. I’m not sure hot you would go about setting that up

I would start by reading/skimming all the documentation. Watching all the videos…
Good luck

Posted: Thursday Jan 9th, 2014 at 12:43 am #62501
Sylvia Ivie
Username: sylvia

I’m doing something similar because my members had already sent payments before I got s2member All I did was let them pay via paypal direct. And then go in and update their user account with a new end date. In word press, users… look up the member, then change the end date and change the paypal payment info, make some notes. etc. save.

You’ll just have to remember to invoice them or remind them to pay.

Look carefully because I am pretty sure the paypal as a 1 year non recurring option I just can’t remember where I saw it at this moment.

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