About: Ben Chambless

Thanks for the response. Yes, the user is logged in and his name, email, and login is populated into the form.

I wasn’t sure what form to us. The initial post in this thread I said that it wasn’t a subscription and I just added the form that Bruce suggested. So, if I add a Level #4 form, it will recognize that he is a current member and not display the entire form?

Also, lets say the member has 1 month left on he 1 year membership. If he renews using the buy now form, will it extend from his current EOT date or start over at that date?

Ok, I found the culprit…it was a tabs plugin. So now I have the same result you have on your screenshot. I emailed a member and will have them try the renewal..

Thanks for your help.

Thanks for the info. I’ll try the demotion modification.

The modification form displays all fields just like it was a new signup. It even has a “Create Profile” section which asks for name,username and password. Is this normal? I would think that you wouldn’t need to provide the username/password info if you’re logged in.

Thank you for the assistance. I have set up the forms. I do have one other question. We have two membership levels (#4 and #3). When the EOT occurs all members are demoted to the free level. I need to determine, in a conditional, which level the user was before the demotion so I can show the appropriate form.

So, if the user was a level #4 user (but now has a free account) I want to show the level #4 form. If the user was level #3 (but now has a free account) I want to show a level #3 form.

Is this possible?

Thank you for your help.