About: JoAnn Henkel

Hello,

I don’t know how to put a new question on this Customer Forum, so I am just replying to my previous post.

Can IP Addresses be blocked by S2Member?

I have a person who is in Bridgeport, CT. The IP addresses I am getting from CT are multiple, but none from the city of Bridgeport, and no IP address with the IP address in S2Member for this person who is in Bridgeport, CT.

I am getting different IP addresses for the cities of: Rocky Hill, CT — Wallingford CT — Manchester CT — Middletown CT — New Haven CT — Hartford CT — and New Haven, CT — when I have one user in CT who is in Bridgeport. What may be happening?

May this person’s IP address be registering by whatever server is serving him in the state of CT?

I have a list of the various IP addresses that have been into the protected pages on my website in these cities, but, again, no IP address is the same as the IP address listed for this person by S2Member — and no IP address from Bridgeport, CT. I talked to this person and this person has been using the website’s protected pages that are protected by S2Member; and says that he has not given his username/password to anyone.

He called to say that he could no longer get into the website’s protected pages, and I adjusted the IP blocking to “unlimited IP address” until I figure out what is going on.

Thanks,
JoAnn