About: Joseph

Hi Bruce,

Thanks for the reply.

I am delighted to hear that you will be working something out for more than one pro form.

Regarding EOT behaviour.

Please, please, reconsider. Think of this, if people are signing up for my site with a credit card that card will most likely expire within the next three years. I have 500 paying members on my site right now. It seems about 3 to 5 of them have a card expire each month. They are shocked when they suddenly find themselves blocked from the site without warning. I have tried to start contacting them manually when a payment fails but it seems unnecessary and medieval.

Thank you for the link to the hack but because this is so important to me I would really like to think this could be part of the core software and fully tested and supported. I feel this would be difficult to test and I would rather find another way.

I feel that if you are going to ignore this it is very short sighted. I cannot continue to use and recommend your product if you have no intention of bringing this into your software.

Thanks,

Joseph

Thanks for the reply.

I’m using PayPal.

I just went through and checked and all the PayPal and Payflow seem to be in place. I just set up a payment page and a coupon code and go the aforementioned error.

Here is a screenshot: http://imgur.com/KLbjg

Hi Jason,

I have upgraded my live site and tested it with the coupon code and get the same error message as before.

Let me know if you need me to do anything.

Keep well,

Joseph

Hi,

That certainly sounds plausible. I host with Bluehost…surely someone would have reported it before.

I am game for testing it. I do not have any other hosting accounts (I have three with Bluehost). Where would you suggest testing this?

Thanks.

Hi @jason and @cristian,

I have done as Cristián suggested and started from scratch and started with a brand new install of WordPress. Here is what I did:

•Installed WordPress on a different domain through Bluehost with SimpleScripts.

•I deleted the preinstalled plugins

•Downloaded the latest s2member and s2member pro files from this site.

•I installed s2member from within WordPress. I then uploaded s2member pro through Bluehost’s built in file uploader and extracted it.

•I then filled in the details for PayPal and PayPal Payflow

•I created a new page called ‘Test Page’

•I created a coupon code giving 15% off

•I generated a shortcode for PayPal pro forms for $15.00USD and pasted it into the ‘Test Page’ I edited the shortcode to accept coupons by changing the 0 to a 1

•I opened an incognito page in Chrome so that I was no longer logged in and went to the ‘Test Page’

•I entered my details and selected to pay with PayPal

•I entered my username and password in PayPal and it redirected me back to my site and gave me the exact same error message

•I then uploaded the patch given here http://www.s2member.com/forums/topic/paypal-error-36-transaction-failed/page/2/#post-31490 and tried again with the same result

All that to show that I am putting the effort into this fix but with no change in result.

I have asked PayPal for help and this was their reply:

Hello Paul,

My apologies for our delay in answering your query.
With regards to the API error code you’re seeing: this is being returned due to non-ASCII data being present in the ‘DESC’ (description) you’re sending us in the API call.

To resolve this, please remove this data from the API call.
I checked a couple attempts, and this is the data we’re receiving from you:

“COUPON 15% OFF. ( NOW: $12.75 / MONTHLY ) ~ ORIGINALLY: $15.00”

Sincerely
Robert

Merchant Technical Services
PayPal, an eBay company.

I am not sure what that even means. What do I do now? Please help.

Thank you for your reply! I am really hoping we can get it fixed.

Please let me know if there is anything that I can do.

I am not very conversant with these things but my suspicion is that it is something to do with coupon codes.

Ahh, one last thought.. is this relevant?

Hi Raam,

Thank you for your reply.

I have checked the custom= in the shortcodes as you suggested but they are all in order. I have also checked in PayPal and I cannot see anything that could be affecting this. The only thing is that in my profile I have another site listed as the ‘business website’ I cannot, however, imagine that this is what is causing the error.

Any further help from you or Jason is greatly appreciated.

Thanks for your reply. I think I need work out what I need to achieve first and I will ask again if I can get some clarity in my own mind.

Please answer this however. How can I add custom capabilities to existing members? Is there a way to add them in bulk (to hundreds of members)? Also, I thought I could bulk export to a csv and add the ccaps that way but I am faced with the problem described here.

Thanks in advance.

Raam,

Thank you for your kind reply. I think I have a bit more clarity on this whole thing. I have watched the videos on custom capabilities and feel confident that I can give people conditional access to past projects. Thanks!

However, I still am not clear if there is a way to do the rest of what I want to do. Please could you point me in the right direction?

Here is what I need to be able to do.

For the sake of simplicity for the customer and, hopefully, continuous custom, I would like users to be able to access my content for a simple recurring $15.00 fee. However, I do not want them to get more than they pay for. So, if someone signs up today they will pay $15.00 a month forever and get access to all content which I will release on a weekly basis. But, what happens if someone signs up in six months time? On a broad level you solved this for me by making each project a custom capability that is added to customers who paid for it in the past but would be available as a one time purchase for new subscribers.

But what if they sign up part way through a current project? So, I could drip content but if I set it up with a timestamp and say episode 2 to level1 7 days after payment. What happens to the guy that subscribed six months ago?

I want a system that is fair to everyone and people only get what they pay for. Has this been covered before? Can you point me in the right direction?

Thanks once again for your time.