Subscribers Not Taken To Welcome Page

Hi

Having just updated S2Member, it now seems when a member logs in, they’re taken to their WordPress profile page and not the Welcome Page in the Members Area.

How can I fix this, please – it’s pretty urgent?

Brian

• This topic was modified 3 years, 11 months ago by  Brian Bennis.

Go to: S2member-> General options -> Login Welcome Page

And either chose an existing page or a custom url! :)

Thanks Ronnie.

I have it pointing to the ‘Welcome To The Members Area’ page from the drop down list, as it has been for months, but when someone logs in now, it goes to the profile page.

Any other thoughts?

Brian

• This reply was modified 3 years, 11 months ago by  Brian Bennis.

A thought could be that a wordpress plugin or rule in your functions.php is overriding when a user logs in.?

Thanks, Ronnie. I haven’t added any new plugins for some time so I don’t think it can be that.

What I found within the last few days was when I looked at individual Users as the main administrator, was that in the Google+ box, it was adding my WordPress username and password. The only way I could remove these pre-filled fields this was to clear everything (using Chrome). I wonder if it’s cleared some key passwords or IDs within S2Member or WordPress. It seemed to remove the captcha code for signing up new members, but I’ve fixed that. It all seems to work OK, other than the member login not going to the right page.

I’m sorry, I don’t know how to check rules within functions.php.

Does any of this make sense to you?

Brian

Clearing your chrome, or any other browsers cache shouldnt have an effect, what so ever, on how you have configured your s2member.

Also, if you have not installed/updated any plugins that “takes over your login”, and you have not added anything to your functions.php, I dont know how you would proceed, except for creating a rule in your functions.php..
But that should not be necessary as S2member controls this.

Perhaps you should wait for official support on this.

Thanks Ronnie for your help. The only other thing that changed in the last two days were two S2Member updates, but I can’t believe it’s down to that. Hopefully, official support will be able to sort me out – they’re always absolutely brilliant.

Hi ‘official support’

Here’s the latest position…

Some users seem to be going straight to the members area home page when they log in. Some go to the profile page – http://www.sippclub.com/wp-admin/profile.php – which is really confusing for them. It seems older users are OK and arrive at http://www.sippclub.com/welcome-to-the-members-area/ and newer ones are not. Take a look…

Here’s the login screen – http://www.sippclub.com/sipp/log-in/

Try these older users:

u: guest p: pass1234 (basic subscriber)
u: kevin p: password1234 (S2Member Level 4 – I don’t have different levels, but it’s my way of identifying them)

Try these new test users:

u: 1111 p: clever
u: 222 p: password

I’ve just updated to WordPress 3.5.1 and the latest version of S2Member/Pro.

Thanks.

Brian

Thanks for reporting this important issue.

I received the following error upon a review of your installation.

---

Some users seem to be going straight to the members area home page when they log in. Some go to the profile page – http://www.sippclub.com/wp-admin/profile.php – which is really confusing for them. It seems older users are OK and arrive at http://www.sippclub.com/welcome-to-the-members-area/ and newer ones are not.

I’m not aware of any reason for an older Member to be treated differently from a newer Member. The only thing that comes to mind is s2Member’s One-Time Offers (Upon Login), but those would have to configured by you, so you would know why this is occurring (i.e. it would be on purpose).

Dashboard -› s2Member® -› General Options -› One-Time Offers (Upon Login)

---

It’s possible that you have a theme/plugin injecting a redirect_to value in your login page.
Please see: Video » s2Member (Login Welcome Page Conflicts?)

Please let us know if problems persist :-)

Dear Jason

Thanks for your reply. I can only assume the error you got was at Hostmonster, when the server was temporarily down. Sorry about that. I don’t use One-Time Offers – just the simplest form of free membership.

I’ve followed your video, which like all of your videos was very clear, but I can’t find a ‘redirect_to’ anywhere on the login page. It’s a real mystery.

Please can you check the logins above again (assuming Hostmonster plays ball) and then let me know what further thoughts you have. Thanks.

Brian

• This reply was modified 3 years, 11 months ago by  Brian Bennis.
• This reply was modified 3 years, 11 months ago by  Brian Bennis.

Dear Jason

Please can you help me sort out my problem. It’s causing difficulties with new members.

Thanks.

Brian

Dear Jason

Sorry to be a nag, but here’s an idea from another forum post – http://www.s2member.com/forums/topic/im-very-disapointed-i-am-a-paying-client-i/

… Please could you show me how to roll back to the previous installation of S2Member/Pro, just to check whether the recent update is where the problem lies.

Thanks.

Brian

Use your backup?

Interestingly, I didn’t take a backup (although I do remember reading the warning). Whoops!

Perhaps, ask if your host has backups?

They may do but I don’t want to lose the data I’ve been adding over the last week. I’d rather wait until Jason sorts out the problem. Thanks.

Jason, or anyone else for that matter cant sort out lost/overwritten SQL data..
Maybe you could check your SQL data via phpmyadmin or something, and go see if your old settings are in fact still there?

If you use Teamviewer, I can help you out for 20-30 minutes, if you dont know how to do that.

Sorry Ronnie, this is language I don’t understand. I have no technical knowledge. I wouldn’t know what I was looking at, and I’d be worried about mucking up what is working. Logging in to older records (pre-last week) is fine – going straight to the welcome page. Since last week, it goes to the WordPress profile page. I’m sure it’s a relatively easy fix for people in the know. Thanks for your help though.

Youre welcome :)

Over to the ‘official support’ then, please.

A small hint, Jason asked you to check if you had a conflicting login redirect. If you have this, it would be in your /themes/YOURTHEMEFOLDER/functions.php, not in the actual wp-login.php.

This is what’s in the functions.php file…

<?php 
if(!class_exists('Theme')){
	/* Load the Theme class. */
	require_once (TEMPLATEPATH . '/framework/theme.php');

	$theme = new Theme();
	$options = include(TEMPLATEPATH . '/framework/info.php');

	$theme->init($options);
}

/*
You can add your custom functions below 
It will not override by theme upgrade.
*/

After the last */

you could add something like this:

function my_login_redirect( $redirect_to, $request, $user ){
    //is there a user to check?
    if( is_array( $user->roles ) ) {
        //check for admins
        if( in_array( "administrator", $user->roles ) ) {
            // redirect them to the default place
            return $redirect_to;
        } else {
            return home_url();
        }
    }
}
add_filter( 'login_redirect', create_function( '$url,$query,$user', 'return "www.google.com";' ), 10, 3 );

This will make all who is member of the Administrator group go to the Dashboard, and everyone else is sent to google.com _after_ they log in.

Of course, you would change that with the URL of the page you want them to go to..
If this does not work, delete it again from your functions.php

–EDIT

Nonetheless, your S2member ->General Options ->Member Login Page should work for all logins with the execption like jason said.

• This reply was modified 3 years, 11 months ago by  Ronnie.
• This reply was modified 3 years, 11 months ago by  Ronnie.

I tried that, but when the login button was clicked, the page went white completely (ie nothing happened and the routine hung). I’ve reinstated the original file and all is well. Using my html editor, I got an error in your code as you can see…

try this:

$url_to_redirect = "www.google.com"; add_filter( 'login_redirect', create_function( '$url,$query,$user', 'return $url_to_redirect;' ), 10, 3 );

• This reply was modified 3 years, 11 months ago by  Ronnie.