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fpl

My Latest Replies (From Various Topics)

Viewing 25 replies - 1 through 25 (of 42 total)
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Posted: Monday Jun 3rd, 2013 at 9:09 am #51213
fpl
Username: ctl

Any update on that, guys?
Posted: Thursday May 23rd, 2013 at 6:54 pm #50486
fpl
Username: ctl

Thanks very much for this update, Cristián.

We really have to go live now, so I’ve removed all Payflow-related information and edited the forms so that only Express Checkout be used.

As the problem of blank descriptions w/ Payflow only occurs with recurring payments, it would be nice if we could use Payflow for the one-off payments. But apparently it’s all or nothing… Or do you see a way to keep Payflow enabled and bypass it and force Express Checkout for recurring payments?

Thanks!
Posted: Thursday May 23rd, 2013 at 10:05 am #50440
fpl
Username: ctl

Thanks very much, Bruce!
Posted: Tuesday May 21st, 2013 at 12:12 pm #50294
fpl
Username: ctl

No update on this, Guys? It’s been 10 days now since we last heard from you…

Apparently, Cristián is not available these days, but could someone take over, please?

Has Jason been informed about this issue? Again it’s not a minor one and we are really concerned.

Thanks.
Posted: Thursday May 16th, 2013 at 10:48 am #50075
fpl
Username: ctl

Hey Cristián,

fpl, I tried to login to your dashboard to check this again, but couldn’t. Could you submit the site’s info again?

1. Have you done all the tests you wanted to do? I’d like to restore (and go live!) asap.

2. As we don’t seem to be nearing a solution, I’m seriously considering using a PayPal button for the subscriptions alongside Pro forms for one-off payments. Do you have any experience of that and / or suggestions?

3. Of course, I’d like to make it so that nobody has to create a PayPal account, which, as you know, requires ERP enabled with PP standard. What about ERP with PayPal Pro / PayFlow? This PayPal stuff is so darn confusing…

Thanks for your assistance.
Posted: Wednesday May 15th, 2013 at 7:41 am #50011
fpl
Username: ctl

Any update on this subject?

Have you been confirmed that the “Description” and “Future payment” fields on the checkout page’s “Your order summary” are for decorative purposes only?
Posted: Monday May 13th, 2013 at 8:12 pm #49892
fpl
Username: ctl

The latest from PayPal MTS…

Recurring payments do not have descriptions, but you can change the Profile Name to be more descriptive. You can either pass over a description in the COMMENT1 or 2 parameters, or you could use the USER0 through USER10

“You mean there’s no way for the customer to see what he is about to purchase / has purchased?”

With the parameters I gave you will only show on your end. You would have to either create a description on your sites end either on the page before the payments are made or on the redirect/return page, or you could send a custom email from your system with a description using the parameters I gave you to pull from.

Seems unbelievable, no?
Posted: Monday May 13th, 2013 at 8:22 am #49812
fpl
Username: ctl

Hi Cristián,

I just re-installed and sent you credentials via Private Contact Form. Server Scanner uploaded.

Made another test with logging enabled –> no joy.

Thanks for your assistance.

Posted: Saturday May 11th, 2013 at 12:25 pm #49746
fpl
Username: ctl

You’re not posting in the right place, Mike. I’m sorry to say that but it’s disruptive.

That said, when logged in here, just click on “My Account” and go to “My Product File Downloads”.

And if you have an answer to my question, don’t hesitate! :)
Posted: Saturday May 11th, 2013 at 9:07 am #49734
fpl
Username: ctl

Jason, you’re a STAR! (and I can only imagine the amount of efforts, patience, deep-breathing…)

Thanks to you all for the great support.

Just performed a test and man! how cool when it finally works…

What’s not working for me yet is the “Description” information, that remains blank everywhere (PayPal checkout page, receipts, vendor & customer account, Manager). Same for “Future payment”.

Is it something that remains to be fixed or something I’m missing?

Thanks again
Posted: Tuesday May 7th, 2013 at 6:54 am #49360
fpl
Username: ctl

Thanks for the update, Jason. That’s very good news!
Posted: Monday May 6th, 2013 at 6:30 pm #49291
fpl
Username: ctl

Any update on this on s2Member’s side? It’s becoming really urgent.

Here’s the latest my customer got from PayPal MTS:

The 10411 is due to the Express Checkout token being expired.

I did look the logs, and it looks as though you are only doing the DoExpressCheckout API call which is the last step in the Express Checkout API operation.

Additionally, the profiles you created do not have any payment information. Which would explain your field format error.

Really don’t know what to do with that.

Thanks for your assistance.
Posted: Monday May 6th, 2013 at 11:58 am #49269
fpl
Username: ctl

Update concerning the blank “Description” field in PayPal’s receipts.

Just received this answer from PayPal MTS:

Recurring payments do not have descriptions, but you can change the Profile Name to be more descriptive.

Seems to be the way PayFlow goes…

If correct, at least it’s not s2Member not sending the required info, or it being “lost in translation”, as hinted before.
Posted: Saturday May 4th, 2013 at 7:56 am #49199
fpl
Username: ctl

Update: none of the payments due to recur yesterday (as shown in the Manager) actually went through.

But we’re lucky, everything is “perfectly synched”: nothing in the seller’s PP account / nothing in the buyer’s PP account. ;)

From PayPal’s Tech Support answer:

As far as not seeing them in the PayPal account this is normal because you cannot manage the profiles from the PayPal side because Recurring Billing is managed from the Manager account. You will however see the funds in your PayPal account since PayPal is your processor just not the actual recurring profiles.

No, we haven’t. And the “recurring” transaction still doesn’t show in the customer’s PayPal account, which certainly can’t be called “normal”.

Posted: Friday May 3rd, 2013 at 6:17 am #49112
fpl
Username: ctl

Yes, they said the 2 accounts were properly set up and connected.
Posted: Thursday May 2nd, 2013 at 8:05 pm #49069
fpl
Username: ctl

I sent an excerpt of the paypal-payflow-api.log, hopefully everything they could need seems to be in there.

Did they answer the question regarding the accounts being tied or separate?

Yes they did..:

“Everyone has to double log-in and whoever wrote the post was mistaken. They were already logged into PayPal Manager, went back to their paypal account, and then clicked on Manager again, giving the impression they were automatically logged in.”

That’s why I asked for explicit confirmation in the post you’re referring to above.

Posted: Thursday May 2nd, 2013 at 4:30 pm #49034
fpl
Username: ctl

@Lori Brocka:

First off, thanks very much for such detailed information.
Armed with it, we called PayPal again…

From a PayPal PayFlow API “Head Developer”:

“Everyone has to double log-in and whoever wrote the post was mistaken. They were already logged into PayPal Manager, went back to their paypal account, and then clicked on Manager again, giving the impression they were automatically logged in.”

What can I answer that?… Can you confirm (him) that you are not already logged into your Manager when you access it from your PP account?

Thanks!
Posted: Thursday May 2nd, 2013 at 12:25 pm #49023
fpl
Username: ctl

Got a mail from my customer… PayPal are asking him for “s2Member’s request w/ password edited out”.

They send the array PayPal sends back to s2Member: 

'PAYMENTINFO_0_PAYMENTTYPE' => 'instant',
 'PAYMENTINFO_0_ORDERTIME' => '2013-04-25T14:20:23Z',
 'PAYMENTINFO_0_AMT' => '0.01',
 etc.

… and ask for the corresponding S2 request “with pwd edited out” (which confuses me).

What do they need exactly? Which log?

Thanks!
Posted: Thursday May 2nd, 2013 at 10:50 am #49010
fpl
Username: ctl

Hey Cristián,

Very interesting… :)

As said above, our “regular” PayPal account has been upgraded to Pro a couple of months ago. Meaning, we don’t have 2 separate PP accounts, one standard, one PRO, per se. BUT, we do have to log in with different credentials to access the Manager via our PayPal account => asking PayPal to “check” that…
Posted: Thursday May 2nd, 2013 at 7:33 am #49004
fpl
Username: ctl

Just FYI –and not surprisingly, Reference Transactions have been enabled on our account –> same issue.

Again, if you need to run other tests on my installaton, just drop me a mail and I will allow your IP(s) in .htaccess.

Posted: Tuesday Apr 30th, 2013 at 4:51 pm #48820
fpl
Username: ctl

According to a “PayFlow API Expert”, the issue might be due to the fact that we need “Reference Transactions” enabled (not the default), which generally takes about 24 hours upon request.

For what it’s worth…

Posted: Sunday Apr 28th, 2013 at 8:45 am #48616
fpl
Username: ctl

Thanks for manning the fort on Sunday, Jason! I feel a bit less lonely. :)

Hopefully, PayPal will be swift to answer…

Posted: Saturday Apr 27th, 2013 at 6:56 pm #48598
fpl
Username: ctl

Hi there,

1. I’ve had to re-enable the .htaccess redirect.
If you need to further test on the live site, please let me know.

2. The issue seems to be limited to subscriptions made using a PayPal account: I’ve done other tests using a Mastercard and everything seems to be working smoothly, including cancellation. I had a doubt about the latter, because it took some time for my subsciption to “disappear” from my “Pre-authorized Transactions” list.

3. Just in case it could be related, my customer’s PP account has been upgraded from std to Pro a couple of months ago. @t2media: has your PP account been upgraded too?
Posted: Friday Apr 26th, 2013 at 12:18 pm #48505
fpl
Username: ctl

Update: Server Scanner uploaded –> ALL GREEN

Sorry for the delay.
Posted: Friday Apr 26th, 2013 at 10:26 am #48491
fpl
Username: ctl

Can’t believe it! Something new in PayPal’s Manager > Recurring Billing > Manage Profiles.

Up until now, the search returned nothing. Now I can see the subscriptions, yours and mine (meaning before I reset WP):

Cristian	Active	USD 0.01	Weekly	0	Fri Apr 26, 2013		Sat May 04, 2013 	Sat May 04, 2013

Go figure… but that seems to be good news anyway!

1. Still can’t see what you call “s2member custom field” though.

2. Just made another test and received PP’s customer receipt –> Description field still empty.

3. Still can’t explain the IPN error you mentioned. Call PayPal support to double-check w/ them that everything is configured properly everywhere? My customer didn’t know and used “www” in several places. I think I removed them all, but I may have missed one.
Viewing 25 replies - 1 through 25 (of 42 total)
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