About: Debbie Lonergan

OK; I submitted the access info. I truly hope he can fix it.

OMG. Didn’t you read what I wrote above?

“I have already done all of what you suggested above, including disabling all plugins, deactivating my theme and trying it with twenty-eleven as well as providing access to my WP admin area via the private support contact form. ”

This did not work!!

I’m very happy for you and all of the other people S2M is working for, but it’s not working for me.

You know, I’m trying my hardest to keep this civil (unlike this guy: http://www.s2member.com/forums/topic/customer-service-sucks/) but you guys are being really pig-headed.

You can’t be all things to all people. Why can’t you just accept that S2M is not working for me, issue me a refund and move on??

As for Jason’s non-profit comments. I can read; I know your policies; but we all know that it’s within your power to make an exception. You’re choosing not to. Don’t hide behind policy.

And not for nothin’ — you should consider changing your policy to match those of your competitors:

Your Satisfaction is Guaranteed!
Try WishList Member™ for 30 days. If you don’t like it, we’ll refund every penny.

Pasted from http://member.wishlistproducts.com/

(and I know this to be true becuase I had a client purchase it and then change her mind, and they gave her her money back without even a raised eyebrow.)

Or WPMU

○ Guaranteed to work, or 100% refunded

Pasted from http://premium.wpmudev.org/join/

Or Magic Members:

What’s your return policy?In case our software does not perform according to the feature page specifications on supported systems and our support team is not able to help, we are happy to refund you within 30 days of purchase.

Pasted from http://www.magicmembers.com/

I wish I had tried them first…

I have tried your suggestions withe deactivating all of my plugins, and choosing a different theme. These are the results I reported on Sept 22:

“Deactivating all of the plugins (besides S2M, of course) resulted in no change whatsoever on the Options Page. Changing the Theme to Twenty Eleven did get rid of the empty space on the page before the PayPal button, and then the PayPal button worked correctly (it went to my PayPal page) but did not parse the Free Membership shortcode (it remained the same.) ”

So, while changing the theme did make a little difference, it did not make the difference I needed it to make. I need the ability to offer different levels of *free* memberships. I used the PayPal button as a test, but I don’t need anyone to ever go to PayPal. If it was working properly, I would be happily managing my members, not haranguing you for a refund.

My reference in the dispute was about the different levels of free memberships, not different levels of paid memberships. Before my purchase, I searched the forums for how to get different levels of free memberships to work, and the best recommendation I could find was to upgrade to Pro. I understand all of your legal-speak about not guaranteeing etc., etc., but since I didn’t have a crystal ball showing me what was going to work, and what wasn’t, I had to plunk down my money and give it a try. I did it fully hoping it would work. But it didn’t.

As for the import feature, I guess I just took it for granted that when I imported people they would receive an email with access information. I’m sorry I overlooked that that information was missing in your descriptions. I’ve already found another plugin that did this beautifully. So I no longer need Pro to do this for me.

We have launched the website and things are running well. My only remaining problem is that I have everyone on the 0 level, so I cannot have the leadership of the Troop be Editors. This means that I have to add everything to the site myself. If I could offer different levels of free membership, then I could make other people editors, and share the workload.

I have a comany to run and a family to take care of. I can’t spend hours and hours trying to get this to work. I’ve probably put 70-80 hours into this site already on a volunteer basis. I need to get back to my life. And as I said, the theme is not negotiable. I simply will not start over with the design.

What’s the big deal?? This is for THE BOY SCOUTS! Don’t you have any children that are involved in community programs? Can’t you issue a refund simply because it’s for a non-profit for CHILDREN?

If the $58 is as important to your company as it is to the Boy Scouts, then can you fix it for us? I just cannot spend another weekend at my computer updating, testing, updating, testing, trying this, testing, trying that, testing, and ignoring my family. If you can get it to work, we’d be grateful, and you can keep the $58. Everybody’s happy.

1. Yes, I am pasting the shortcode into a WP Page, and yes, other shortcodes work. (I pasted a PayPal shortcode in the page too, just to test it, and the button appears.)

2. If I follow your suggestion, how do I get a registration form to appear? And, more importantly, how do I set up an approval process so that we don’t have random strangers registering for an account? This is for about 200 people. That’s a lot of users to hand-enter so they get emails with usernames and passwords. I would love to have a self-registration process, but it needs to be secure.

3. I sent you site access info via private contact.