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About: Philip Nicolosi

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Payments not going to my PayPal account

By:  Philip Nicolosi in: Community Forum

voices: 6
replies: 17

4 years, 1 month ago  Cristián Lávaque

I would like to request a refund…not happy

By:  Philip Nicolosi in: Community Forum

voices: 2
replies: 1

4 years, 1 month ago  Raam Dev

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Topics I've Started

Viewing 2 topics - 1 through 2 (of 2 total)
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Payments not going to my PayPal account

By:  Philip Nicolosi in: Community Forum

voices: 6
replies: 17

4 years, 1 month ago  Cristián Lávaque

I would like to request a refund…not happy

By:  Philip Nicolosi in: Community Forum

voices: 2
replies: 1

4 years, 1 month ago  Raam Dev

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My Latest Replies (From Various Topics)

Viewing 8 replies - 1 through 8 (of 8 total)
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Author Replies
Posted: Friday Dec 7th, 2012 at 11:48 am #33900
Philip Nicolosi
Username: pnicolosi

I also have one more slight issue that just popped up.. we just noticed the members now are not being able to access restricted pages we have locked!

Nothing was changed with our S2 set up so this is pretty strange.

Should I start a new thread for this or can I get a response through this thread?

Thank you.

Posted: Friday Dec 7th, 2012 at 11:46 am #33899
Philip Nicolosi
Username: pnicolosi

Hi. I wanted to respond with the resolution of this issue. It appears we have solved this issue, thankfully!

I am not sure if the S2 member update did the trick or was necessary, but everything seems to be working now and it started working around the same time as the update. But, the problem, I believe, was with PayPal and they apologized to me. Now, maybe the S2 member update was necessary too..not sure. But we believe the core problem was that I was told I had a Pro account set up on my main PayPal account. The account was set up with PayPal advanced. I had 2 Paypal accounts and they were not configured properly. Its a very long and convoluted story, but basically they mistakenly created 2 accounts for me back this summer and PayPal looked at the wrong account the entire time they were trying to figure out my issue! I wasn’t even aware I had 2 Paypal accounts!

When the user is able to log in but no payment is actually processed, it is likely a virtual terminal issue not being set up or not being set up properly with PayPal.

For anyone else with this same issue, I suggest calling PayPal first and determining if you are configured properly. Of course, you must have PayPal Pro to do on-site cc processing and need a virtual terminal.

Thank for all the help.
Posted: Saturday Dec 1st, 2012 at 10:40 pm #33183
Philip Nicolosi
Username: pnicolosi

Thank you for your response.

I will check to determine if I have any conflicting Plug ins. I don’t think so at this point.

Ill also try running the server check tool.

Posted: Saturday Dec 1st, 2012 at 7:05 pm #33147
Philip Nicolosi
Username: pnicolosi

Hi Eduan. I have tried a lot of things, made sure I had the proper PayPayl set up and still I cannot resolve this.

The problem is that I don’ t have the knowledge base or the time to figure this out. It is been too long and my customer still cannot get payment through…they can only register.

Do you know or recommend a paid service provider you can put me in contact with immediately that can just try to resolve this for me? I no longer have the patience for this and am willing to pay someone to get into my site and figure this out.

I am really out of options here.

Thanks
Posted: Tuesday Nov 20th, 2012 at 5:50 pm #32166
Philip Nicolosi
Username: pnicolosi

Hi Raam. Yes, I just did enable logging in. Here is the button code for the basic level membershp:

[s2Member-Pro-PayPal-Form level="1" ccaps="" desc="Sign-Up For A Basic Membership Now!" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="internetlegalarmor.com" ta="199.99" tp="1" tt="Y" ra="9.99" rp="1" rt="M" rr="1" rrt="" rra="1" accept="paypal,visa,mastercard,amex,discover,maestro,solo" accept_via_paypal="paypal" coupon="" accept_coupons="0" default_country_code="" captcha="0" /]

I just got off the phone again with PayPal….there appears to be alot of confusion. They are actually telling me that I signed up for a pro account and that is what is shown in their records. However, they just informed me it was not configured properly as for whatever reason it was configured as paypal advance instead, but shows pro!!

So, I guess this is the problem although advance does have the functionality for direct credit card payment on site. I still don’t understand then why it is letting the users log in after “payment” but then not actually charging their card?? Very strange…leads me to believe S2 member pro can process on site with advanced as well as with Pro? Advanced account just came out 4 months ago I guess

If I have to in fact make sure paypal pro is configured and not advanced, then can I still use S2 member pro if I want to get rid of recurring billing? In other words, if I only charge a 1 time membership fee for a fixed duration tha t is not recurring, can I still use S2 member pro?

Phil
Posted: Tuesday Nov 20th, 2012 at 5:01 pm #32153
Philip Nicolosi
Username: pnicolosi

Raam…well that is exactly what is happening. It is allowing the customer to purchase and gives them access after they have “paid.” But no payment is transferred over and the customer is not receiving an error message.

According to paypal, I have everything set up properly on the paypal options page with the API information, etc.

Posted: Tuesday Nov 20th, 2012 at 4:58 pm #32151
Philip Nicolosi
Username: pnicolosi

Eduan, What do you mean s2 doesn’t have a shopping cart?

My understanding of this plug in is that it allows me to directly accept credit cards from my website if I have paypal pro, which I do. It has always worked just fine because the few previous sales we received paid by logging in to their paypal accounts. We were unaware of this issue where the payments actually process and allow users to log in to our restricted area, but yet no payment actually shows up on our paypal merchant account! The payment is not actually being processed and paypal is telling me I should be able to simply cause S2 member pro to allow on-site credit card payments and will solve the issue.

Posted: Tuesday Nov 20th, 2012 at 4:54 pm #32148
Philip Nicolosi
Username: pnicolosi

Of course I have Paypal Pro….that is the first thing PayPal told me directly.

Payments are not processed but is actually allowing users to log in and access restricted portions and giving them the impression they paid successfully!

I noticed i cannot even generate an updated payment button as it seems frozen.

This does not appear normal
Viewing 8 replies - 1 through 8 (of 8 total)

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