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About: Marcus Cox

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Topics I'm Subscribed To

Viewing 3 topics - 1 through 3 (of 3 total)
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some subscribers are not assigned the right l

By:  Marcus Cox in: Community Forum

voices: 3
replies: 5

4 years, 3 months ago  Raam Dev

people sign up as subscribers not members

By:  Marcus Cox in: Community Forum

voices: 2
replies: 2

4 years, 4 months ago  Raam Dev

people become subscribers and not members

By:  Marcus Cox in: Community Forum

voices: 2
replies: 5

4 years, 4 months ago  Marcus Cox

Viewing 3 topics - 1 through 3 (of 3 total)

Topics I've Started

Viewing 3 topics - 1 through 3 (of 3 total)
Topic Count Last Reply
some subscribers are not assigned the right l

By:  Marcus Cox in: Community Forum

voices: 3
replies: 5

4 years, 3 months ago  Raam Dev

people sign up as subscribers not members

By:  Marcus Cox in: Community Forum

voices: 2
replies: 2

4 years, 4 months ago  Raam Dev

people become subscribers and not members

By:  Marcus Cox in: Community Forum

voices: 2
replies: 5

4 years, 4 months ago  Marcus Cox

Viewing 3 topics - 1 through 3 (of 3 total)

My Latest Replies (From Various Topics)

Viewing 6 replies - 1 through 6 (of 6 total)
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Author Replies
Posted: Wednesday Oct 10th, 2012 at 11:39 am #27998
Marcus Cox
Username: smoothrider

Hi Cristian/Raam,

Right from looking at the logs I think I know the cause of issue. The site was set up on a test domain address. (s15XXXX435.websitehome.co.uk/burrelleducation/ Then it was transfered to the live address: http://www.burrelleducation.com

This has caused members who bought items in the shop or signed up to a membership to be assigned the old test domain address and cause this error:

0 => ‘IPN received on: Mon Aug 6, 2012 8:43:00 pm UTC’,
1 => ‘s2Member POST vars verified through a POST back to PayPal®.’,
2 => ‘Unable to verify `$_SERVER[“HTTP_HOST”]`. Please check the `custom` value in your Button Code. It MUST start with your domain name.’,
),

Now all new members are assigned the right domain as this is now set in the custom field.

However members that have (curiously bought things from the shop (These are also logged in the s2member log)) but also signed up for previous memberships have no domain in their custom field showing but must have it stored as the old domain.

To fix this do I add the right new live domain to all members in their custom field in the PayPal section (i.e. all the subscriber members who signed up for free) so when they upgrade the system will use this and correctly assign them their membership as the domains will match?

Marcus

Posted: Wednesday Oct 10th, 2012 at 5:27 am #27965
Marcus Cox
Username: smoothrider

Hi Raam,

It seems from doing some investigation that if somebody signs up they get given the right membership level. However if somebody upgrades they are left at subscriber. Shall i send you the error log or is there a setting i am missing to allows this?

Marcus
Posted: Tuesday Sep 4th, 2012 at 10:39 am #24034
Marcus Cox
Username: smoothrider

Ok we have just had one go through totally fine. We are going to release our newsletter and see if it goes ok. One question I do have if all is well now:

When I have upgraded a subscriber by hand (as they are showing as paid at paypal but not on system) to a level member they are not assigned a Paid Subscr. ID, Does this matter?

Marcus
Posted: Saturday Sep 1st, 2012 at 9:57 am #23787
Marcus Cox
Username: smoothrider

Hi Eduan,

Setting the buttons to have the correct domain has fixed the previous error.

We are still having a few teething issues with the sign ups. We did a test sign up (level3) to see if it was working ok. It does not error in the same way as before. It set the user up a a level3 member but it didn’t send a confirmation email to the user. The password didn’t seem to work either so i reset it manually and it all seems to be working. (The password issue may be a red herring though). From looking at the logs I can see “Skipping this IPN response, for now. The Subscr. ID is not associated with a registered Member.” is listed after his sign up.

The next two signups didn’t get emails nor did they get a membership level. They were listed as subscriber. I have manually raised them to level 1 (the level they signed up for) from the logs I can see “Skipping this IPN response, for now. The Subscr. ID is not associated with a registered Member.” for these two too I noticed that they had signed up with a different email to their paypal one does that make a difference?
Posted: Friday Aug 31st, 2012 at 12:23 pm #23721
Marcus Cox
Username: smoothrider

I am an idiot! Just seen the different test address in the button, doh. I am pretty sure updating that will fix it.
Posted: Friday Aug 31st, 2012 at 11:57 am #23718
Marcus Cox
Username: smoothrider

Hi Eduan,

Here are the three shortcode buttons we have on the sign up page:

To sign up for Silver Membership click the button below: [s2Member-PayPal-Button level="1" ccaps="" desc="Silver Member" ps="paypal" lc="" cc="GBP" dg="0" ns="1" custom="s155719435.websitehome.co.uk" ta="0" tp="0" tt="D" ra="10" rp="1" rt="M" rr="1" rrt="" rra="1" image="default" output="button" /]

To sign up for Gold Membership click the button below: [s2Member-PayPal-Button level="2" ccaps="" desc="Gold Member" ps="paypal" lc="" cc="GBP" dg="0" ns="1" custom="s155719435.websitehome.co.uk" ta="0" tp="0" tt="D" ra="12.50" rp="1" rt="M" rr="1" rrt="" rra="1" image="default" output="button" /]

To sign up for Platinum Membership click the button below: [s2Member-PayPal-Button level="3" ccaps="" desc="Platinum Member" ps="paypal" lc="" cc="GBP" dg="0" ns="1" custom="s155719435.websitehome.co.uk" ta="0" tp="0" tt="D" ra="15" rp="1" rt="M" rr="1" rrt="" rra="1" image="default" output="button" /]

The website url is http://www.burrelleducation.com

many thanks,

Marcus
Viewing 6 replies - 1 through 6 (of 6 total)

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