Cheryl Del Colliano
My Latest Replies (From Various Topics)
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Posted: Wednesday Jun 19th, 2013 at 12:05 am #52166 | |
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I see. The interesting thing about what you said, Cristian, is that the paypal payment DOES go through. We received the money, and then the next day they log and and have been demoted. Hopefully i will happen again so we can pinpoint the issue. |
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Posted: Tuesday Jun 18th, 2013 at 1:56 pm #52134 | |
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Bruce, They are on now, so I suppose I have to wait for something like this to happen again before we know what happened? |
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Posted: Tuesday Jun 11th, 2013 at 2:54 pm #51777 | |
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Apparently, now it is happened more often at total of 3 or 4 times this week. Those were ones that were reported to us, there could be more. And I’ve had mixed responses, some say they try with IE and some say they are trying with Google Chrome. I don’t know what to tell them, it’s something that needs attention. I will do a site search to see if I has loose ends in my html, but other than that would there be anything causing this? Everyone of them tells me that they fill out everything, then hit the subscribe button and nothing happens. |
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Posted: Thursday Jun 6th, 2013 at 1:49 pm #51539 | |
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I’ve deactivated all plugins that would affect any sort of member details and still getting same weird results when I do a search. I’m running the site on a custom theme based off of Twenty Eleven, but have not changed core functionality, just the looks of things. Any other ideas why this might be happening? |
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Posted: Tuesday Jun 4th, 2013 at 4:00 pm #51346 | |
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Thanks so much for your response, I’ll give it a try! |
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Posted: Friday May 24th, 2013 at 10:22 pm #50595 | |
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Thank you Bruce. It would really mean alot to me if anyone on your development team had any ideas on how we could keep sharing to a minimum. I have a temp solution for Safari Reader, but am very stumped on the “Mail contents of this Page” tool. I know that some of my subscribers are sharing this way, and again I do know that it will be impossible to completely lock everything down these days. People will sharing it however they can….but I would just like to see if it’s possible. Thanks! |
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Posted: Friday May 17th, 2013 at 6:17 pm #50146 | |
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I am having this exact same problem. I have over 1200 users, but when I search for “Gmail”, the found items number is over 5,000 and 103 pages of results each with a max of 3-6 results each page. This is WAY inaccurate and I too need some help in this area! Thanks for posting Christine, Thanks for your future reply, S2! |
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Posted: Friday Mar 15th, 2013 at 11:17 pm #44878 | |
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So help me understand….when it says “punish for 15min”, this just means that they will not be able to log in for 15min. But after the 15 min, does their IP counter reset? Or does it reset after the 12hours, which is what I have it set on…. “1 IP every 12 hours”. |
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Posted: Friday Mar 8th, 2013 at 3:28 pm #44126 | |
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Hey Cristian, actually neither of those articles were helpful on what I’m trying to disable. Thanks! |
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Posted: Thursday Feb 28th, 2013 at 8:22 pm #43441 | |
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It doesn’t happen often, but it does happen on rare occasion. I havn’t seen a pattern between those that this has happened. I suppose from now on if it happens again, then I will track everything to see if I can find some anomolies. |
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Posted: Wednesday Feb 27th, 2013 at 7:54 pm #43358 | |
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Well, our site is http://www.insidemusicmedia.com. In your post of above you were typing http://www.insidemusicemedia.com. with an e after music. So are you saying all the forms custom attributes be “www.insidemusicmedia.com” instead of “insidemusicmedia.com”? According to the guide in the dashboard on that page it says it should be set to “insidemusicmedia.com” with no www. Is that correct? |
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Posted: Wednesday Feb 20th, 2013 at 9:30 pm #42625 | |
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So from the looks of it, all of my sign up form shortcodes and upgrade form shortcodes have the correct custom attribute set to “insidemusicemedia.com”. So if it works sometimes, and is left out other times, what could be causing that? That is confusing since the shortcodes are the same and havn’t been chnaged. |
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Posted: Wednesday Feb 20th, 2013 at 8:12 pm #42620 | |
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AH, Thanks! |
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Posted: Wednesday Feb 20th, 2013 at 2:27 pm #42604 | |
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Bruce, The weird thing is that this only happens every so often. Most of the time is works fine! What else could be a reason for this happening? Any common issues out there that result in something like this? Appreciate your help |
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Posted: Thursday Feb 7th, 2013 at 9:14 pm #41146 | |
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Here is the shortcode for the Monthly Membership Form
The payment was accepted in Paypal just fine. We viewed his account onsite, and he did not have a Subscriber ID from paypal listed, and had been moved to Inactive (which is S2member level 0). I’ve also sent the snippet from the ipn log through the contact form. Thanks for your help with this. |
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Posted: Friday Jan 25th, 2013 at 10:08 am #39506 | |
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i understand. NO worries, I wasn’t asking for a debug. Just wanted to know if it looked like I was on the right track. Thanks for all of your help. |
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Posted: Wednesday Jan 23rd, 2013 at 10:52 pm #39276 | |
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Also, I’m wanting to set up an email to be sent to me when someone does reach their Limit. I’m assuming that you set that up using an action filter with ‘ws_plugin__s2member_before_ip_restrictions_ok’ Thanks for your help! Greatly appreciated! |
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Posted: Wednesday Jan 23rd, 2013 at 10:30 pm #39275 | |
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So I’ve attempted at adding a filter and I’m not a php wizard! This is an attempt to change the IP restrictions length from 30 days to 24 Hours. Does this look about right?
This is in my mu-plugins folder. Will this do the trick? |
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Posted: Tuesday Jan 15th, 2013 at 9:26 pm #37690 | |
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Thanks for the response! All of that info is greatly helpful. Thank you. I have another idea of doing a 24hr restriction period versus a 30 day on the IP restriction. Where would one change that in the code? Also, do you know of a way that we can list users based on their login activity? We are using S2stats to track login activity, but I’m wondering if there is a way to list them in the user dashboard based on who logins the most? If we can see who is logging in the most, we can set our daily IP restriction based on those numbers? Any suggestions? |
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Posted: Tuesday Jan 15th, 2013 at 5:46 pm #37677 | |
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Bruce, Again, I’m having more and more people complaining (and leaving) as members of our site due to this issue. I am actually working for the owner of the site, and he wants nothing less than a 5 IP limit, however, wants everyone to be able to access the site via mobile (as they should). I’ve expressed that there is nothing that pleases both sides (as you suggested in your previous response), and that just frustrates him. Do you have others that struggle with this? And if so, how are they dealing with it? Any thoughts? I’m sorry if I’m being a pain, but we just want to know the best solution. Thank you! |
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Posted: Monday Jan 7th, 2013 at 4:45 pm #36486 | |
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Bruce, I appreciate your response and honesty. We will decide what best suites our sites needs. Thank you! |
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Posted: Monday Dec 31st, 2012 at 5:34 pm #35867 | |
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Bruce, I would also like to know your thoughts on account security. One of the biggest problems that we’ve had in the past is finding out we had MANY people sharing accounts. We want to try and stop this as much as possible, and we had initially thought that the IP restriction would work great. However we are getting many subscribers that are reaching their limits and my belief is that it’s because of the mobile devices and how they are dealt a unique (dynamic) ip address upon every connection over a 3g or 4g network. Right now we are limited to 5 IP, which doesn’t seem to last long especially for our travelers. What we really want is to just keep people from sharing their accounts with other people to get our content. Is there a different way that we secure user accounts than by ip address? I’m sorry to keep bringing it up. Thanks for your input. |
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Posted: Friday Dec 21st, 2012 at 4:24 pm #35276 | |
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Cristian, Thanks for all your responses. We’ve been back and forth with paypal and they will not support any kind of credit card expiration notifications to be sent out. It’s frustrating. I can build something in the site that does it. I was just seeing if I could pull the expiration date from the credit card forms before they are sent off to Paypal. I will continue to work on that. As for the upgrade form, let me see if I can explain to you what we are looking for. It worked for a while, but now it seems as though the trial is messing with Paypal, maybe because it’s free for 30 days? Is there a different way we could do this? |
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Posted: Monday Dec 10th, 2012 at 11:41 pm #34202 | |
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By the way, I also am curious, since all their credit card info is in the logs, is there a way to capture information like their card’s expiration date from the log? Or perhaps before the info is sent from the form to Paypal. Would love a way to notify folks of their expiring credit cards before they expire and trying to find a way to do that. |
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Posted: Monday Dec 10th, 2012 at 11:39 pm #34201 | |
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Cristian, |