About: Mark Lanch

Update: Further testing has revealed that even though users that go thru successful registration do not see our thank you page, they are able to login as paid members (a step in the right direction!). However, when a member clicks on logout they are taken to a page not found (404) error.

This is something new again. What is with all these redirect errors? These are all items that worked fine in previous tests. Is there some explanation for this?

Hello Jason,

I have taken our site out of test mode and set transaction amount to $1. I did a test transaction and it still does not redirect to our custom thank you page. I noticed you changed the redirect attribute to “success = “thank you”. This took me to a page not found error. So i changed it back the way it was (to: success=”/1769-2/” /] ) which references the custom thank you page number and it still didn’t work – this time i got one of our site pages but showing a header/footer only (so no page body).

Please have another look now that it is live. Feel free to do transactions as necessary. I will void them after i hear back from you. Please go thru the entire signup and member login process to make sure members are able to access content after payment (the other issue).

Thanks.

FYI – we updated to the latest version of s2m but the problems have not been corrected. Perhaps they are related – since paid (level 1 ) members are being interpreted by s2m as level 0 they are getting the expired/renew page. Perhaps that is why the custom thank you page redirect is not working either – because successful registrants are being interpreted as level 0 members?

We’ve done the diagnostics recommended previously. Please help. We’ve just about had it with this thing.

Hi Bruce,

We’re having two issues really:

1. After successful member join > goes to login page > try to login and it goes to our “expired” page.

2. As mentioned, We have create a custom Thank You page but the redirect after registration is not working. Here are the logs of the test transaction you requested (there were two of them – api and ipn. I provided both):

api:

PHP v5.2.17 :: WordPress® v3.5 :: s2Member® v120703 :: s2Member® Pro v120703
Memory 27.54 MB :: Real Memory 28.25 MB :: Peak Memory 27.86 MB :: Real Peak Memory 28.25 MB
tsnsuccess.com/registration/
User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0
-------- Input vars: ( Thu Jan 10, 2013 3:17:50 pm UTC ) --------
array (
  'x_type' => 'AUTH_CAPTURE',
  'x_method' => 'CC',
  'x_email' => 'dsgsgsdg@dftrer.co',
  'x_first_name' => 'test15',
  'x_last_name' => 'test15',
  'x_customer_ip' => '173.206.227.180',
  'x_invoice_num' => 's2-50eedb9e1fad6',
  'x_description' => 'One year TSN membership - $139 USD (Canadian residents add GST / HST)',
  's2_invoice' => '1::1 Y',
  's2_custom' => 'tsnsuccess.com',
  'x_tax' => '0.13',
  'x_amount' => '1.13',
  'x_card_num' => '************1111',
  'x_exp_date' => '2014-11',
  'x_card_code' => '123',
  'x_address' => 'dagagadga',
  'x_city' => 'gadgagag',
  'x_state' => 'on',
  'x_country' => 'CA',
  'x_zip' => 'm8v4r4',
  'x_version' => '3.1',
  'x_login' => '6H3Dx2Wj93A',
  'x_tran_key' => '3GtL2es7x52HQA9j',
  'x_delim_data' => 'true',
  'x_delim_char' => ',',
  'x_encap_char' => '"',
)
-------- Output string/vars: ( Thu Jan 10, 2013 3:17:50 pm UTC ) --------
"1","1","1","(TESTMODE) This transaction has been approved.","000000","P","0","s2-50eedb9e1fad6","One year TSN membership - $139 USD (Canadian residents add GST / HST)","1.13","CC","auth_capture","","test15","test15","","dagagadga","gadgagag","on","m8v4r4","CA","","","dsgsgsdg@dftrer.co","","","","","","","","","0.13","","","","","8F967375112018AC0F364A815BDFD577","","","","","","","","","","","","","XXXX1111","Visa","","","","","","","","","","","","","","","","","1::1 Y","tsnsuccess.com"
array (
  0 => '1',
  1 => '1',
  2 => '1',
  3 => '(TESTMODE) This transaction has been approved.',
  4 => '000000',
  5 => 'P',
  6 => '0',
  7 => 's2-50eedb9e1fad6',
  8 => 'One year TSN membership - $139 USD (Canadian residents add GST / HST)',
  9 => '1.13',
  10 => 'CC',
  11 => 'auth_capture',
  12 => '',
  13 => 'test15',
  14 => 'test15',
  15 => '',
  16 => 'dagagadga',
  17 => 'gadgagag',
  18 => 'on',
  19 => 'm8v4r4',
  20 => 'CA',
  21 => '',
  22 => '',
  23 => 'dsgsgsdg@dftrer.co',
  24 => '',
  25 => '',
  26 => '',
  27 => '',
  28 => '',
  29 => '',
  30 => '',
  31 => '',
  32 => '0.13',
  33 => '',
  34 => '',
  35 => '',
  36 => '',
  37 => '8F967375112018AC0F364A815BDFD577',
  38 => '',
  39 => '',
  40 => '',
  41 => '',
  42 => '',
  43 => '',
  44 => '',
  45 => '',
  46 => '',
  47 => '',
  48 => '',
  49 => '',
  50 => 'XXXX1111',
  51 => 'Visa',
  52 => '',
  53 => '',
  54 => '',
  55 => '',
  56 => '',
  57 => '',
  58 => '',
  59 => '',
  60 => '',
  61 => '',
  62 => '',
  63 => '',
  64 => '',
  65 => '',
  66 => '',
  67 => '',
  68 => '1::1 Y',
  69 => 'tsnsuccess.com',
  'response_code' => '1',
  'response_subcode' => '1',
  'response_reason_code' => '1',
  'response_reason_text' => '(TESTMODE) This transaction has been approved.',
  'authorization_code' => '000000',
  'avs_response' => 'P',
  'transaction_id' => '0',
  'invoice_number' => 's2-50eedb9e1fad6',
  'description' => 'One year TSN membership - $139 USD (Canadian residents add GST / HST)',
  'amount' => '1.13',
  'method' => 'CC',
  'transaction_type' => 'auth_capture',
  'customer_id' => '',
  'first_name' => 'test15',
  'last_name' => 'test15',
  'company' => '',
  'address' => 'dagagadga',
  'city' => 'gadgagag',
  'state' => 'on',
  'zipcode' => 'm8v4r4',
  'country' => 'CA',
  'phone' => '',
  'fax' => '',
  'email' => 'dsgsgsdg@dftrer.co',
  'ship_to_first_name' => '',
  'ship_to_last_name' => '',
  'ship_to_company' => '',
  'ship_to_address' => '',
  'ship_to_city' => '',
  'ship_to_state' => '',
  'ship_to_zipcode' => '',
  'ship_to_country' => '',
  'tax' => '0.13',
  'duty' => '',
  'freight' => '',
  'tax_exempt' => '',
  'po_number' => '',
  'md5_hash' => '8F967375112018AC0F364A815BDFD577',
  'card_code_response' => '',
  'cavv_response' => '',
  'card_number' => '',
  'card_type' => '',
  'split_tender_id' => '',
  'requested_amount' => '',
  'balance_on_card' => '',
)

ipn:

PHP v5.2.17 :: WordPress® v3.5 :: s2Member® v120703 :: s2Member® Pro v120703
Memory 25.07 MB :: Real Memory 25.50 MB :: Peak Memory 25.19 MB :: Real Peak Memory 25.50 MB
tsnsuccess.com/?s2member_pro_authnet_notify=1
User-Agent: 
array (
  'x_response_code' => '1',
  'x_response_reason_code' => '1',
  'x_response_reason_text' => '(TESTMODE) This transaction has been approved.',
  'x_avs_code' => 'P',
  'x_auth_code' => '000000',
  'x_trans_id' => '0',
  'x_method' => 'CC',
  'x_card_type' => 'Visa',
  'x_account_number' => 'XXXX1111',
  'x_first_name' => 'test15',
  'x_last_name' => 'test15',
  'x_company' => '',
  'x_address' => 'dagagadga',
  'x_city' => 'gadgagag',
  'x_state' => 'on',
  'x_zip' => 'm8v4r4',
  'x_country' => 'CA',
  'x_phone' => '',
  'x_fax' => '',
  'x_email' => 'dsgsgsdg@dftrer.co',
  'x_invoice_num' => 's2-50eedb9e1fad6',
  'x_description' => 'One year TSN membership - $139 USD (Canadian residents add GST / HST)',
  'x_type' => 'auth_capture',
  'x_cust_id' => '',
  'x_ship_to_first_name' => '',
  'x_ship_to_last_name' => '',
  'x_ship_to_company' => '',
  'x_ship_to_address' => '',
  'x_ship_to_city' => '',
  'x_ship_to_state' => '',
  'x_ship_to_zip' => '',
  'x_ship_to_country' => '',
  'x_amount' => '1.13',
  'x_tax' => '0.13',
  'x_duty' => '0.00',
  'x_freight' => '0.00',
  'x_tax_exempt' => 'FALSE',
  'x_po_num' => '',
  'x_MD5_Hash' => '8F967375112018AC0F364A815BDFD577',
  'x_cvv2_resp_code' => '',
  'x_cavv_response' => '',
  'x_test_request' => 'true',
  's2_invoice' => '1::1 Y',
  's2_custom' => 'tsnsuccess.com',
  's2member_log' => 
  array (
    0 => 'IPN received on: Thu Jan 10, 2013 3:17:50 pm UTC',
    1 => 's2Member POST vars verified with Authorize.Net®.',
    2 => 'Ignoring this IPN. The transaction does NOT require any action on the part of s2Member.',
  ),
)

I have a feeling there won’t be any useful info here.

I am not a developer and it seems my developer is stuck. Can you give me a short list of developers that you know are proficient with s2m?

Are you kidding me? You’ve had me waiting around for over a week on this issue and this is what you come back with?

The tax calculator does not work if there is an error on form submission. period. It is behaving exactly the same now as it did before you requested access and “looked” at it. We do not use a default tax rate so that wouldn’t have any bearing on anything as far as our needs are concerned.

I must say we’ve been having ongoing issues with s2m for weeks now and you guys simply don’t do anything hands on about it. You likely could have adjusted the items you mentioned above faster than it took you to explain them to me; had a very happy customer, and even earned an hours wage (my offer to pay for your time still holds) – but no, you let us spin. Frankly, I expected better service for a paying customer.

If you haven’t noticed, I am becoming very frustrated. OK, maybe we have an inexperienced developer. Does that mean we’ll be left hanging? Come on guys, step out of the box. Will you just fix the damn thing and bill me?

Hi Bruce,

It’s late here now so i won’t be able to test until tomorrow — will let you know…

With regard to this: “your Security Encryption Key is not the correct 60 characters or longer
your theme is throwing 2 JavaScript errors on your Membership Options Page, unrelated to s2Member
you’re not forcing SSL with your Pro Form”

Did you fix these items? Was this part of your repair?

Strange… yesterday i double checked the tax calculations and it was working again for all but two provinces. Today i checked again just to make sure and it’s calculating all @ zero again. At least the purchase amount is showing up now tho…

How do i attached a word doc with the screenshot? I will send it to your Contact/support email (if i can find it). It will come from email: 781961@live.ca marked URGENT – TAX ISSUE.

ASAP PLEASE! This is the only thing holding us back from launch.

Thanks for your prompt and helpful reply. So just to be clear, if we use the demote option the member would just login one day (after expiry) and be directed to the billing mod form, pay, and then carry on for another year. Is there an expiry email sent upon expiration?

two other things:

1. You keep referring top Paypal forms. Will these (forms/process you describe) work for Authorize.net? Or how would this work with Authorize?

2. With regard to upgrade on a membership, the problem with your scenario in our case is that we offer annual memberships. I was envisioning a member joining at bronze level which would give him access to say, 5 (PDF) downloads per month — that likes the service and wants to upgrade to 20 per month — but is only two months into an annual membership. Under your scenario he would have to pay the full GOLD membership rate and just lose the balance of his current plan.

-How could he upgrade so that he gets at least a partial credit, say 50% of what he already paid applied to the new plan?

-Or, can he pay the difference and move up to the new plan for the duratrion of his existing term?

Any way to do any of this?

I went through the Dashboard options with my developer and it isn’t really clear to either of us. Besides, we are not using Paypal. We are using Authorize.net. And we do not want to re-build s2m or add the coding functionality you suggest.

my concern is this: I want to utilize a 1 yr. term but feel that is too long a period to utilize recurring billing. So, if not using recurring billing, it would only make sense that a membership software would recognize if a member is expired and then direct them to renew. In PayPal® Options -› Automatic EOT Behavior it says the options we have are to demote or delete. Since we only have one membership level with no free membership the demote option would not apply. So if we set it to delete does this mean that one day the member will come to the site and simply not be able to login? Will s2m even tell them their membership has expired and to “join again here” (link)? Will it send a “you have expired” email? Can this email have a link “to renew or rejoin click here”?

Or *can* we use the demote functionality — to say, allow the member to login but not be able to access downloads until he has “upgraded” or “renewed”. And if we can do this, and the user has to go through the whole join process again, will he be able to use his same email address (since s2m will already have this address on file)?

I think you know what i want here. What is the best way for us to achieve this without building it all out ourselves? Please answer ALL questions and describe the process specifically rather than direct me to documentation.

Thanks.