Jason (Lead Developer)

Thanks for your patience.

2) Looking at a specific transaction in Paypal Reports, there is a “field format error (code 7)” from the comment, “Recurring Profile: RP0000000014 Payment: 000001 Name: 1358432902:1 D:1 M mydancemastermind.com 1″ that gets passed in the transaction somewhere. The guy said no special characters are allowed except for ‘@’ so the periods and colons could be messing things up. This doesn’t seem like it would be the problem.

3) A rep asked if I could get a copy of S2member’s API Request and Response. Not sure exactly what that is, but if someone could tell me what to send him, I’d appreciate it.

Yes, let’s get PayPal involved here, because I’m not seeing anything that would cause this issue to occur on your installation. We’ve investigated issues like this in the past, and PayPal has been unable to resolve them definitively thus far. Hopefully, getting them involved again in this case will produce some information we can use. I really don’t know why that error would occur, other than for the reason it mentions (invalid funding source).

If you’re already working with them, let’s have them look at the log files that I’ve pulled from your server. I’m emailing you a text file privately which includes several API calls (all related to the same transaction), which resulted in Error Code 36; reflected in the log entries.

The text file that I’m sending you, can be forwarded to PayPal for review. Since it references a transaction on your account, they should be able to give you specifics about it, including the real reason a funding source was denied in this case. Please let us know what they tell you.

I am updating my ticket with PayPal about this matter as well, and I will inform you of any insight they can offer us. Please let us know what you come up with from your end. Thanks!

2) Looking at a specific transaction in Paypal Reports, there is a “field format error (code 7)” from the comment, “Recurring Profile: RP0000000014 Payment: 000001 Name: 1358432902:1 D:1 M mydancemastermind.com 1″ that gets passed in the transaction somewhere. The guy said no special characters are allowed except for ‘@’ so the periods and colons could be messing things up. This doesn’t seem like it would be the problem.

Thank you for reporting this. I’ll make an attempt to confirm this with the documentation and with PayPal support; then update you here. In mean time, I agree with you. It seems very unlikely that this would be the cause of the issue you’re reporting. One would expect to get an error matching the underlying reason for failure.

Thanks for reporting this important issue.

I get “Sorry. Your account is pending other changes. Please try again in 15 minutes.” as a return from the paypal sandbox. The site is Multi-site.

This has been reported in the past. It can happen when you’re testing things repeatedly, because on the PayPal side of things, it takes a few moments for a new Recurring Profile to be reachable via the PayPal Pro API.

Steps that will reproduce this.

1. Create a Recurring Billing Profile by completing checkout.
2. While logged in as this same User, complete checkout again, or attempt to cancel, or update billing info.

“Sorry. Your account is pending other changes. Please try again in 15 minutes.”

If this all occurs within the same 15 minute time frame, you will get an error like this from s2Member, because s2Member does not yet have access to the existing Recurring Profile via the PayPal Pro API.

Thanks for the heads up on this thread :-)

I am reviewing now. One moment please.

No phone support? No Business! Good By!

Please. We are not getting the support we need. The clock is ticking. I’m a Pro buyer. I’m happy to pay for more support if that’s what it will take.

We are not getting the support we need.

So the panda video is still not working, is that correct?

I noticed this coming through when I attempt to access the panda video. It’s an HTTP header coming from CloudFront that might explain some of the unusual behavior right now. It may just take some time to propagate.

X-Cache: Miss from cloudfront
See: https://forums.aws.amazon.com/thread.jspa?messageID=404955

If problems persist, I would contact Amazon about this too, and see what they have to say about your existing configuration. Is it possible that something can be tweaked a little with respect to caching?

Thanks for the follow-up :-)

Please setup a test installation of WordPress for us in your environment and send us a Dashboard login. We’ll run diagnostics for you and find out why this is occurring on your end. I was unable to reproduce this in our lab. Please use: s2Member® » Private Contact Form

Thanks for reporting this important issue.

What other plugins are you running please? Or what other plugins have you installed and then deactivated (i.e. are no longer using). It sounds like you may have some mild database corruption, or a plugin conflict. If it’s a plugin conflict, listing the plugins that you’re running might set off a red flag, and we can point you in the right direction. Also, what is the specific error that you’re getting when attempting to edit your own profile?

Details received. Thank you!

Investigating.

Thanks for your inquiry. ~ We appreciate your patience :-)

So question is will s2member let us grant forum rights based on subscription? Or will I need to look for a phpbb based paid member mod?

Yes, you would need some custom code integrated with phpBB for this to work the way you’ve explained. s2Member protects WordPress content, not phpBB content. So you would need some custom code to bridge the gap in some way that works for your site.

If we use s2member, can we manually upgrade members? IE, some members may want to pay by check, so they can sign up for a pay by check tier, which will grant them limited priviledges, and when check is received, admin can go in and upgrade their membership tier to a paid one?

Yes, you can certainly upgrade members manually from the Dashboard, by editing a User account and changing the Role they have in WordPress. Or by giving them Custom Capabilities within WordPress. We have many site owners that do this in response to offline payments and virtual terminal transactions.

Thanks for the follow-up. I appreciate your patience :-)

Your shortcode looks good. The next step is to verify that you DO have Recurring Billing service setup for your PayPal Pro account? Are you paying extra money each month for the PayPal Recurring Billing service?

If problems persist, please send us a Dashboard login so we can review your log files and provide more accurate information. See: s2Member® » Private Contact Form

If my video is 2 hours long and if i restrict the URL to 30 Minutes, will that cut off the video at 30 minutes ? Or the 30 minutes are the starting of the file access.

It’s normally fine. Once a download begins (as long as it begins within 30 minutes), it won’t matter how long it takes the file to download. However, some devices will use byte-range requests, which s2Member now supports. Thus, an expiration time of 24 hours will provide the best customer experience and fewer complaints from mobile devices and/or tablets.

Thanks for your reply :-)

I’ve just tested the security of the files and when I look into the page code and grab the URL of the Amazon S3 BUcket with all the parameters S2 Members adds, I can still look at the video, even when logged off. What did I miss ?

If you’re referring to the source location of the file at Amazon S3, those links expire after 24 hours automatically.

Please read the dev notes in this section of your Dashboard.
See: Dashboard -› s2Member® -› Download Options -› Amazon® S3/CDN Storage
The expiration of 24 hours can also be modified if you like.

It won’t matter if you’re logged in or not, the source location at Amazon S3 is acquired through a digitally signed URL. Once that digitally signed URL is generated for an authenticated User/Member, access remains for up to 24 hours (for anyone that has the link that was generated for them).

If CloudFront is integrated as well, the same is true. Except, only the original IP address that was authenticated will continue to have access for the 24 hour period, because CloudFront makes it possible for s2Member® to limit this to a specific IP address. Amazon S3 alone does not make this possible.

Please create this directory and file:
/wp-content/mu-plugins/s2-hacks.php
(NOTE: these are MUST USE plugins, see: http://codex.wordpress.org/Must_Use_Plugins)
(See also: http://www.s2member.com/kb/hacking-s2member/)