JD Duran

Awesome thanks! If I did this, would it affect the paid levels that are currently set up?

Great thanks Cristian!

Also, not sure if this should be a new thread or not, but we’ve had several people say they get 503 message errors saying they can’t access becuz of too many IP’s. The restriction was set at 5 but I now changed it to 10. And it’s highly unlikely they would use more than 5 or 10. You know of any other reason why that would happen?

Thanks again!!

PS sorry for spelling your name wrong!

JD

Well, I don’t know how to refund it automatically. Or how to do a partial refund manually, other than transfering funds to the person. You also risk losing customers that way, if they cancel the subscription and then don’t complete the upgrade again. I think it’s easier and safer to calculate the time and use the trial term to account for the remaining paid time the user has.

Well the problem with that is that they’ve already paid for a whole year and the upgrade form is for six months free so calculating how much time they for free seems confusing to me. I may not be understanding something but when I see this:

“If you know it’s 6 months, you can enter it as you did in the shortcode, but if it’ll be varying depending on the user or something else, you’ll need to use some PHP to calculate it dynamically. Knowledge Base » Using variables in a shortcode”

That seems very confusing to me..especially when I look at that page and seems like a gigantic pain in the butt. Especially when this only applies to a few people lol

But at the same time, we don’t want to lose those customers and since they’ve already paid for a year, it’s not fair for them to have to pay again for a year in six months. That being said, I’m guessing I’m missing something if it’s supposed to be that easy cuz I’m pretty confused at this point on how to do this.

Again thanks for your help!

JD

Hey Christian,

Thanks so much! You guys are fantastic. Sorry for being a pain!

JD

Thanks guys!

If I use the Billing Modifications Form, will that charge them again if they’ve already paid the year fee? Some of them have paid the year fee, and I don’t want to charge them again for a year in six months if they’ve paid for the year already?

Also we are still getting tons of emails that when people go to sign up it says thier email is already in use and I’m not sure what that means or how to fix it??

Thanks!

Thanks Bruce.

One thing we also did was set up a form for members before S2 so they could get six months free. If any of our members signed up on the normal form before we made that, is there anyway we could switch them over so they still get the six months free? Or do they need to unsubscribe and use the promo form?

Thanks!

Hey Christian,

We still are having problems with the yearly receipt thing. That’s still a big issue we need help on. Thanks!

JD

Also, just to test it, I erased all of our restrictions and just restricted the articles on our main slider. And when I look at the posts it does say that it requires an level #1 to access it.

However when I logout as a non-user, I can still see the content.

Thanks for your help again!

Yeah, how do I see the log files?

I mentioned this on the other thread you answered to me this morning too..but when I try to view the log files like you said I could I got this messge from the .htaccess file:

“deny from all”

And that’s the only file under member-logs

Thanks!

Hey Christian,

Thanks for responding and sorry for being impatient. My client is just getting a little frustrated.

posts) Alright thanks!

1) I know for sure that I didn’t set up a trial term. Not with this one anyway. Here is the shortcode however:

Also I took out the credit card options in the shortcode, cuz we only wanted PayPal. Is that the best way to do that?

And how do I attach an image? I don’t see a place to do that?

2) I enabled logging and I filled out the privacy content form.

3) Ok that makes sense. If the person is logged out though, it’ll take them to the registration form first though before the payment form page correct? And then they can login before paying? Am I understanding that right?

Thanks again man!!!

Also, if we have all of our posts and content protected, which is what we want until people sign up, is there a way for us to have free posts to the general public so anyone can see it whether they are a member or not?

I understand that we can go into every individual post and give that post a restriction level, but we have thousands of posts, which is why we labled “all” on our posts restrictions..but we’ll still want some free ones from time to time.

Does that make sense?

Thanks!

Perfect. Thanks guys!

Well we have 2 plans. The year plan and the monthly plan. How do you suggest we do this then?

Thanks!