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I’ve placed my request through the contact form as requested.
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Cristián – good to hear from someone at least. Don’t be surprised people are pissed off. Frankly, it hasn’t been communicated very clearly that the support process has changed, or that the customer forum is now a community forum. This is going to happen more unless you, maybe, add some clearer notification/navigation that interrupts users with the “Things have changed” message. That’s my strong opinion on the matter.
Can you let us know where we send our support inquiries now so they’ll be seen?
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Same situation for me and many others. I think the unfortunate possibility is that they planned for this. Develop the plugin, market, sell, then move on. I’m guessing they’re not replying because they know the forum will be a brewing gang of angry customers, so they’ve “left the building”. Since they were already paid, they’re not concerned about the backlash. I have a feeling you, me and others are relegated to the world of lesson-learned, and find another product to move forward with.
I’ll be posting a caution on the WordPress forum to any potential new customers.
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If this was a free plugin, I’d expect tumble-weeds on the forums after a while, sure. I’m concerned that I’ve asked a question and more than a week has gone by and no comments from support or a developer.
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A bit concerned there seem to be so few replies to questions lately. Are the plugin developers still active on the site and addressing issues?
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So, I have to manually remove people once they’ve expired?
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It’s a CCBill integration, and the members joined using s2member, yes. There’s no EOT information in their profile, but there is a CCBill subscription number.
“Logging is currently disabled by your configuration.” <- this is what's under my logging configuration.
Not a programmer, so don't know what a cron-job is. I configured the plugin over a year ago according to the setup instructions for CCBill.
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Okay, thanks – I just imagined it was wise to start where people know s2member. Seems that’s a big piece. I’ll start with your short-list suggestions and see what happens. Thanks.
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Can I request someone from the forums with S2member experience who’s capable of this to contact me about this, or is that against forum policy to seek out someone here for any custom work?
This is a pretty important issue.
Shawn
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Thanks Cristián – before I dive into a hack like this, I’ll point out that I’m a web designer, not a programmer. With an understanding of HTML/CSS and some limited PHP, are any of these hacks within the grasp of someone with that level of knowledge, or am I going to have to hire someone to handle this?
Shawn
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I’ve updated the plugin many times, and possibly this happened every time and I only now noticed it. I suppose this argues for the practice of being logged into the admin panel of the site all the time, and refreshing often to observe changes and updates within wordpress.
Thanks for the heads-up.
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Thanks Jason. I’ll look into the email adjustment you suggested.
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Thanks, Jason. I’m going to give that a try.
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Hi Cristián – yes it’s CCBill. I’d appreciate that, thanks.
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They require a separate sub-account for goods. It’s actually possible they would have taken issue with my using the same account for both – something I didn’t think about until later. Any new service, site or content-type, they review it like a new account and add a specific sub-account once approved. VISA has to keep re-approving it as well. Anyone thinking of using this solution might best check with CCBill first. I had already been approved for the DVD goods sub-account. Not sure what would have happened if I’d tried the other way.
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This reply was modified 4 years, 3 months ago by
 Shawn Barry.
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The individual post-page wasn’t the answer either, because it’s not a download. It’s a physical DVD disk. I was able to create the shopping cart using the open source oscommerce shopping cart with the CCBill module. It was a little hairy at first for someone without a lot of php experience, but it seems to be easier than I had originally thought. So, with some customizing and styling yet to come, for now, the shopping cart works. Thanks.
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There’s seems to be no way I can set a price without granting site access. In this case, the DVD purchase is separate from site membership. Not the solution I need.
Since I had to set up a separate sub-account with CCBill to manage hard-purchases, I suppose there would be no conflict with user management. I’ll proceed with the shopping cart and see if I hit a road-block.
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Thanks Cristán, I’ll give that a try.
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Actually, I did it again, and this time it seemed to work. No idea what changed.
Thanks again, Philly.
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Yup, did all that. I just did a test transaction again, and I’m getting CCBill’s email to confirm the approval, but no email is going out and the database is not being updated.
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This reply was modified 4 years, 3 months ago by Shawn Barry.
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CCBill sent me some test-transaction credentials that I haven’t tried on my own yet. I don’t know how to do one any other way, beyond pulling out my own VISA and trying it.
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You may, indeed. My site, is your site. Are you just going to pop in, or shall I send you something?
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WWW problem solved, enabled logging, and tried a new registration again, not from me, but a faux transaction. No change. Still not creating new members in the DB.
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