Bruce

My Latest Replies (From Various Topics)
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Posted: Monday Apr 1st, 2013 at 4:32 pm #46310 | |
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Thanks for the follow-up.Yes, you can find those here: Dashboard -› s2Member® -› Authorize.Net® Pro Forms -› Billing Modification Forms |
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Posted: Monday Apr 1st, 2013 at 4:01 pm #46306 | |
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Thank you for your inquiry.You can have Users cancel their recurring subscriptions with the buttons provided here: Dashboard -› s2Member® -› Authorize.Net® Pro Forms -› Billing Cancellation Forms Or you can cancel the User’s subscription manually through Authorize.Net, and demote your member manually. There currently is no way to refund a User through s2Member. |
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Posted: Monday Apr 1st, 2013 at 3:42 pm #46294 | |
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Thanks for the information.I’d like you to try one more thing, please. Create a new bucket, and use the information here to flush your current Amazon S3 Settings: Knowledge Base » Reset the Amazon S3/CloudFront integration Then, use the new bucket to set up ONLY Amazon S3 Integration (not cloudfront yet), and put your test file into the bucket. Create a test page and use the s2File shortcode to retrieve the file:
After you’ve done that, if your integration’s not working still, please send us a Dashboard and FTP Login so we can troubleshoot this. You can send those details here: s2Member® » Private Contact Form
This is the way to link to the file with Advanced Mod Rewrite rules. You can find info on what makes this work here: Dashboard -› s2Member® -› Download Options -› Advanced Mod-Rewrite Linkage For testing purposes, the best way to downloads is to use the Shortcode for downloads. |
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Posted: Monday Apr 1st, 2013 at 2:44 am #46261 | |
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I’m still unsure about what exactly the problem is. As I said we will gladly look into this problem if you can give us the actual conflict here. s2Member does not (by default) protect your whole site unless you set your options to do so. Could you provide a list of plugins that you are running and the theme you are using? That would be very helpful for us debugging this. |
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Posted: Monday Apr 1st, 2013 at 12:34 am #46249 | |
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Thank-you for the details.We’re sorry for the delay, we usually wait for a notification from the User (you), and get back to you that way, as we get a large amount of private contact form submissions. If you submit the private contact form in the future, please update us on that fact if we don’t get right back to you so we can know you submitted it. :-) I’m taking a look at your installation now. |
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Posted: Sunday Mar 31st, 2013 at 9:28 pm #46239 | |
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No problem. You can rename your HTML file to maintenance.php (which will allow you to use HTML just as you have in your current file), and put the following code into a Must Use Plugin file. Find information on Must-Use plugins here: http://codex.wordpress.org/Must_Use_Plugins
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Posted: Sunday Mar 31st, 2013 at 8:20 pm #46236 | |
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I just ran a test on a development server, and this is definitely what’s causing the issue. WordPress is using some special .htaccess rules (I won’t go into detail here), but the end idea is that the index.php file needs to be the only index file here. You can accomplish the same thing you’re doing here (and actually better, seeing if a User is logged in) with some of WordPress’s conditionals using the wp_head hook. I can give you a Must-Use plugin file that will accomplish what you’re doing with your method that I use for my projects, if you’d like. |
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Posted: Sunday Mar 31st, 2013 at 8:14 pm #46235 | |
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Are you saying here that you’re overwriting the WordPress index.php file with your own index.html file? |
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Posted: Sunday Mar 31st, 2013 at 7:57 pm #46232 | |
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Investigation Complete.s2Member is attempting to grab its CSS and JavaScript, and is being redirected by your custom routine for blocking access to your non-live site. This is causing what should return s2Member’s JavaScript and CSS as:
I’d take a look at your processes and see if you can change the way you’re blocking access to your site to keep this from happening. |
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Posted: Sunday Mar 31st, 2013 at 7:54 pm #46230 | |
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Details Received. Thank-you! |
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Posted: Sunday Mar 31st, 2013 at 7:50 pm #46228 | |
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Thank you for the information.I’ll have our development team look into this. |
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Posted: Sunday Mar 31st, 2013 at 7:49 pm #46227 | |
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Thanks for the follow-up.I’m sorry, but we did not receive the Private message via Private Contact Form. Could you please try sending the info again? See: s2Member® » Private Contact Form Sorry for the inconvenience. |
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Posted: Sunday Mar 31st, 2013 at 7:47 pm #46226 | |
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Thank you for your inquiry.What is required of the User at checkout depends on what your PayPal account supports, and what your Button’s shortcode is producing. It sounds to me like your personal account is not yet verified by PayPal, and you need to add a credit card to verify your account, but I cannot be sure. I would recommend reading the following articles here at s2Member.com. If you’re still having issues, you can post a link to a screenshot here of the exact message you are receiving from PayPal and we’ll help you in any way we can. :-) See: Knowledge Base » PayPal® Services / A Quick Comparison |
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Posted: Sunday Mar 31st, 2013 at 7:43 pm #46225 | |
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Thank you for reporting this important issue.We recommend you check these Troubleshooting Tips to start with, but we cannot debug an installation of WordPress running other plugins and themes other than the WordPress defaults. If you believe this is a bug, please recreate this issue on a clean installation of WordPress and s2Member, and give us a set of instructions on how to recreate the issue. We will gladly take a look then. |
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Posted: Sunday Mar 31st, 2013 at 7:39 pm #46224 | |
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Thank you for reporting this important issue.Can you post a link to the page on which your login form is on, please? |
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Posted: Sunday Mar 31st, 2013 at 7:38 pm #46223 | |
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Thanks for the information.We’ve sent this to the development team to get more information on. Thank-you for your patience. :-) |
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Posted: Sunday Mar 31st, 2013 at 7:38 pm #46222 | |
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s2Member should be fully capable of doing this. s2Member should only redirect to the Membership Options Page if you have a page restricted. You should be able to activate s2Member and only protect a certain part or parts of your site, and s2Member will only redirect Users to the Membership Options Page if they reach a protected page. If you were having problems with s2Member redirecting Users when it shouldn’t have, I would guess there is a plugin/theme conflict between s2Member and something on your site. If you’d like to try again, and see if you can find the conflict we may be able to find the problem, if it exists. |
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Posted: Sunday Mar 31st, 2013 at 7:35 pm #46221 | |
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Thanks for the follow-up.That’s interesting. We do know that there have been problems with WP Mail SMTP in the past, and we have had Users disable this plugin before. However we don’t know that reactivating the plugin is safe. We’ll keep our eyes on this. |
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Posted: Sunday Mar 31st, 2013 at 7:31 pm #46218 | |
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Thanks for the follow-up.I’m sorry to say that I can’t really debug this any further for you. I would recommend dumping the variables from your hooks and see if you can find where there is a difference between Users being upgraded and not. If you can’t find any way to distinguish based on what s2Member is passing you, I might suggest just adding a year to the User’s current End of Term if it is already set. That should work equally well, I think. Perhaps something like this:
That’s as far as we can go with custom code. If you need further assistance, we recommend http://jobs.wordpress.net, or another freelance web site where WordPress® experts are offering their expertise through a bid on your project.
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Posted: Saturday Mar 30th, 2013 at 4:03 pm #46161 | |
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Thank you for reporting this important issue.What versions of s2Member and WordPress are you running? Are you running WordPress in MultiSite mode? Can you give us a Dashboard login so we can take a look? You can send that here: |
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Posted: Saturday Mar 30th, 2013 at 4:00 pm #46160 | |
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Thank you for your inquiry.
Sure. You can use s2Member’s Shortcode Conditionals to do this. |
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Posted: Saturday Mar 30th, 2013 at 2:56 pm #46157 | |
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Thank you for reporting this important issue.I’m taking a look at this behavior now, and I’ll let you know what I come up with. In the mean time, please give me the following information:
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Posted: Saturday Mar 30th, 2013 at 2:46 pm #46155 | |
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Thank you for your inquiry.In my experience, moving your site over is not hard at all, as long as you are not changing your domain. Just moving your SQL database, and your files via FTP gets you most of the way there. You will need to edit your wp-config.php file, and then check to make sure that your site is running correctly still. I would recommend checking the official WordPress Forums for more info. |
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Posted: Friday Mar 29th, 2013 at 6:59 pm #46112 | |
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Thanks for the follow-up.Okay, great. Let us know who the culprit is and we’ll see if there’s any particular setting we can turn off to get it working right. |
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Posted: Friday Mar 29th, 2013 at 6:47 pm #46109 | |
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Thank you for reporting this important issue.We first need your FULL log files, and a Dashboard login to take a look at your installation. Please send us a login via our Private Contact Form: |