Eduan

Thanks for the follow-up.

If the theme is the s2Clean theme, then it’s very improbable that the theme is the cause.

I have seen this issue before, it was mostly caused by a theme or plugin, and if it couldn’t be fixed by disabling the theme or the plugins, then it could be fixed by generating the button over at PayPal, like the KBA I showed you ( http://www.s2member.com/kb/using-paypal-created-buttons/ ).

I don’t remember very well what kind of theme or plugin caused this issue, most of the times they didn’t even write a reply after they fixed their problem. ;)

I suggest you try making the button at PayPal and see if that fixes it.

Hope this helps. :)

Hello Rich, thanks for your inquiry.

The theme that s2Member is currently using is the inFocus WordPress theme.

Almost every well coded theme is compatible with s2Member, so as long as the theme is well coded, you’re good. :)

Hope this helps. :)

Hello Peter, thanks for your inquiry.

I have to ask if there is some way I could talk or deal directly with someone as we develop our prototype site. Or is this method the only solution?

You mean if there is a different method to get support besides the forums? Then yes, you can use the private contact form to email us, when you have a question, please make sure to continue the conversation instead of sending a new form. ;)

Hope this helps. :)

Hello Theresa, thanks for your inquiry.

Once you generate a button shortcode, you simply copy it, and paste it wherever you want the button to appear, so it can be on any page or post.

Hope this helps. :)

Excellent!

Glad I was able to help. :)

OK, I’ve now told Jason, thank you for your patience. :)

Thanks for the follow-up.

I hope you do get the email this time. ;)

Hello Adam, thanks for your inquiry.

Have you looked into making each plan have a different level?

In other words, the monthly plan is level 1, the 3 months plan is level 2, and the yearly plan is level 3.

I suggest this because then you only have to make users upgrade or downgrade their account if they want to change a payment plan.

You can find the modification buttons under Dashboard -› s2Member® -› PayPal® Buttons -› Subscr. Modification Buttons. Jason also made a video on modification buttons:
Video » s2Member (Modification/Cancellation Buttons).

Would this method work for your needs?

Hello David, thanks for your inquiry.

The only times I’ve seen this error in the past is when another plugin or theme is messing up with the shortcode parsing.

Could you please make a simple check to make sure there isn’t a plugin incompatibility? Simply disable every plugin except s2Member, if the problem goes away then turn the plugins on one by one until the problem appears again.

If that doesn’t work, could you please make a theme incompatibility test? Simply change to the default WordPress theme (TwentyEleven).

If that doesn’t solve the problem, please paste the full shortcode that you’re using when you receive this error. If you’re using the HTML version of the button please install a plugin like Exec-PHP and try using it again.

Thanks, and I hope this helps. :)

Excellent!

Thanks for reporting back! Glad you could solve your problem. :)

Hello Nigel, thanks for the follow-up.

I’m glad you were able to solve your problem. :)

Also, thanks for reporting back, really appreciate it. :)

Excellent!

Thanks for letting us know! :)