Raam Dev

~ @all Thank you for reporting this important issue.

We are aware of this issue and we’re working on a fix. Thank you very much for your patience.

~ Thank you very much for reporting this important issue!

I have reported this problem to the lead developer and he is looking it now. We will update here again shortly. Thank you for your patience.

This issue has been solved. The problem was that Brian was using the all keyword to restrict **all** s2Member Levels, including Level 4. His users were s2Member Level 1 and since he restricted all Categories and Posts to s2Member Level 4, they were unable to access any of the content. The problem was solved by removing the all keyword from all Levels except Level 1.

• This reply was modified 3 years, 3 months ago by  Raam Dev.

Hi Brain,

If you disable the s2Member plugin, do you still have the problem?

If you switch your WordPress theme to one of the default WordPress themes (TwentyTwelve, TwentyThirteen), do you still have the problem?

If you disable all plugins on your site, do you still have the problem?

These are common troubleshooting tips that we ask everyone to follow, as they help rule out some common issues.

• This reply was modified 3 years, 3 months ago by  Raam Dev.

The problem isn’t with the monthly option. As you mentioned, the monthly option works fine. It’s the annual subscription that isn’t working how you’d like and that’s because you’re tying to apply a monthly discount ($1 for 3 months) to an annual subscription ($49.95/year).

It’s not currently possible to apply a monthly discount (i.e., 3 months for $1 and then charge $49.95/year) with a Pro-Coupon code, however you can setup that arrangement by configuring the Pro-Form as such (charge $1 for the first 90 days and then $49.95/year).

What I recommend doing is setting up a special page with a Pro-Form configured to offer that discount and then restrict access to that form by using some embedded PHP code that checks for the presence of a coupon code of your choice. You could have users access that special page by including the coupon code in the URL (see this KB article for an example) or you could create an HTML form with an input box that asks for the coupon code and then use some PHP to validate the code and show the Pro-Form if the code is correct.

Hi Kent,

~ Thank you VERY much for your patience.

We are a small team and we’ve been backed up the past week. I apologize for the long delay in getting back to you.

Regarding your question: The Pro Coupon Code is what applies the discount, in your case the $1 trial. If you configure your Pro-Form Shortcode to include a trial, then anyone who signs up via that button/form will automatically get the trail, with or without a coupon.

For your monthly button, as you have the shortcodes configured above, what will happen is those WITHOUT a coupon will be charged $17.85 for the first 90 days, and then charged $5.95/month thereafter (they won’t be charged $5.95 for the first month, but instead will be required to pay 3 months: $17.85). If someone uses the coupon code, then yes, $16.85 will be subtracted from that trial amount and they’ll only pay $1 for the first 3 months.

In your annual button shortcode above, you have a 90-day trial period charged at $17.85, and then an annual payment of $49.95. What will happen here, WITHOUT a coupon, is the person signing up will be charged $17.85 for the first 90 days and then they will be charged $49.95 per year every year thereafter.

If someone uses the first30|16.85||ta-only coupon code when signing up for the annual plan using the shortcode you provided above, then $16.85 will be subtracted from the trial amount of 90-days@$17.85 and they will pay $1 for the first 90-days and then $49.95 every year thereafter.

So, if you want someone to be charged $49.95/year without a coupon code, you must set your trial period to $49.95/year. That way, if they sign up without the coupon code, they’re charged the normal amount. You can then discount that $49.95/year trial period using a coupon code. In the annual case, you might use a coupon code that discounts the trial by $11.31, so they effectively get the first 90 days for $1 and pay the regular amount for the rest of the year.

Thank you for the KUDOS, Manni! I’m glad to hear you’re enjoying the software! We love working on it. :)

You can use the s2Member Pro coupon code SAVE-10:2504 to get 10% off your purchase.

However, if you’d like to leave us a positive review on WordPress.org and then leave a note here with a link to the review (or your WordPress.org username), we will apply a special 20% discount to your account. :)

Hi John,

When using the all- prefix, you must make the custom post type plural by adding s to the end of it. So it should be all-video-trainings. Can you try that and let me know if it works?

@waytogo

Yes, I can imagine that if you are deeply in programming you sometimes loose the view for the simple things which made me crazy for several days. I have very much plugins installed and it isn’t easy to switch everything off, the theme included to find the error. So this thread might help others searching for a solution.

Here you will find all the hints to this theme but that this solves my issue wasn’t quite clear:
http://mysitemyway.com/docs/index.php/General_Troubleshooting_Guide

Thanks again, Marco. I’ve confirmed that a note about this will be added to the next s2Member maintenance release.

You’re most welcome! I’m happy that I was able to help. :)

Hello,

~Thank you for your inquiry. I’d love to help you! :)

Could you please explain the problem a little more for me? I don’t understand what you’re trying to do. Are you trying to display the amount of time a user has remaining on their membership?

Hi Devra,

My JavaScript / jQuery skills are very rusty (I put the code above together largely through trial-and-error and copy/pasting Jason’s code). However, the most simple way that I can think of generating the username from three fields would be to use the keyup event on the last field. The user will fill out the first two fields and then on the last field the keyup event will run the code that grabs the value from the other two fields and combines them to create your user id.

To improve this, you’ll also want to add some error handling to check if the first two fields are empty when the keyup event is run on the last field, just in case someone skips the first two fields and goes straight to the last field. If either of the first two fields are empty, you can show a JavaScript alert instead of running the code that creates the generated user id.

I hope this helps!