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@ Kevin Cashman
I think we are all set with this problem aside from the email going to the spam folder. We have modified it slightly to help reduce this and also included a warning in the CCBill invoice that this email may be in their spam folder.
Thank you for the help in getting this resolved.
Very welcome Kevin. Thanks for the follow-up :-)
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~ AUTO-GENERATED NOTICE
Action taken: I posted a private contact form and referenced this Topic.
@ Andrea Cilento
The site we received via Private Contact form was unavailable.
In our last communication with you (see above).
Mike said: http://www.s2member.com/forums/topic/ccbill-postback-not-working/#post-55114
The Dashboard that you sent over did not have logging enabled. Please confirm that your site DOES have logging enabled, and that we can access that site. Once you confirm those details, please submit a new Dashboard login (where we DO have access, and we DO have log files to inspect), and we will review this for you.
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Thanks for the heads up on this thread Mike.
@TJ
I just wanted to chime in here & extend a very gracious THANK YOU for this review. That is a very well structured and well written review. We really appreciate it when a customer takes the time do this for us. Please DO let us know if you ever need assistance in the future :-)
I’ve asked Mike to bump your account to the Unlimited-Site License as our way of saying thanks!
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Confirmed. You are integrated with PayPal® Express Checkout & PayPal’s DPRP (Direct Pay / Recurring Payments). In short, your PayPal account is not running under the newer Payflow Edition (which is fine). This simply indicates that you’ve had your PayPal account for some time. Everything looks good from our end on this.
If you run another test and this occurs again, please post a screenshot of the error message and record the URL of the page where the error occurred please.
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We are also investigating further to be sure that you are integrated against the correct API on the PayPal side of things. One moment please.
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I took a quick look at your installation and I find the following issue.
Each of the tests against your PayPal® Express Checkout payment option were attempted by the same PayPal account that belongs to the underlying merchant (according to your s2Member® logs).
PayPal does not allow a merchant to purchase something from themselves. Please run a test on your site (you being the merchant); but with a PayPal account that is not connected to the merchant account that’s being used on this site. Make sense?
Please let us know if problems persist.
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Then the behavior is they’re dumped back to our registration page without an error message.
I’m seeing no errors reported in your s2Member® log files. However, what’s ODD here is that I don’t see any requests coming back from PayPal checkout for your customers. That is, it appears that your site is not responding when a customer returns from checkout at PayPal (e.g. when they choose to use their PayPal account).
You should have log entries like this inside paypal-payflow-api.log but you do not have anything like this.
'TRXTYPE' => 'R',
'ACTION' => 'A',
'TENDER' => 'P'
This is not a widespread issue. In fact, I’ve not seen this reported at all recently by our other customers. Therefore, I must assume this is an installation-specific problem. I also no have reason to believe this is caused by PayPal either. My best guess at this point is that you have plugin conflicts on this installation that are interrupting the normal checkout flow in one way or another.
Here’s what we’ll need to continue an investigation into this matter.
A clean/test installation of WordPress® running s2Member® and no other plugins; and with a default WordPress® theme. We will need you to setup at least one page on this test site with an s2Member® Pro Form that’s been integrated with your PayPal Pro account, and we’ll need a link to that test page; along with a Dashboard login.
With those details, I feel certain we can help you resolve this matter once and for all :-) When you have those details ready for me, please submit them privately and we’ll take a much closer look at this problem for you. Please use: s2Member® » Private Contact Form
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Thanks for the heads up on this thread :-)
~ Investigating now.
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Details received. Thank you!
I investigated this installation and find the problem to be the following.
This Page is not yet published; it is only scheduled to be published. Thus, a 404 error would occur as it does not exist yet. Also, please understand that a protected post being linked to from another site (if a user is not currently logged into your site) will always result in a redirection to the Membership Options Page, as it should; because the user has no access to this (e.g. the content is protected from public view).
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Thanks for the heads up on this thread :-)
This was a documentation error only. We’re not aware of any issues with the functionality itself. You should have the following, as Mike mentioned earlier. See below.
[s2Member-Pro-AuthNet-Form]
[s2Member-Pro-AuthNet-Form level="2" ccaps="monthly" desc="Standard Monthly Membership $57 USD / Monthly (recurring charge, for ongoing access)" custom="edutainmentlive.com|25.00" ra="57" rp="1" rt="M" rr="1" rrt="" cc="USD" accept_coupons="1" accept="visa,mastercard,amex,discover" coupon="" default_country_code="US" captcha="0" /]
[s2Member-Pro-AuthNet-Form level="2" ccaps="annual" desc="Standard Annual Membership $570 USD / Yearly (recurring charge, for ongoing access)" custom="edutainmentlive.com|50.00" ra="570" rp="1" rt="Y" rr="1" rrt="" cc="USD" accept_coupons="1" accept="visa,mastercard,amex,discover" coupon="" default_country_code="US" captcha="0" /]
[s2Member-Pro-AuthNet-Form level="3" ccaps="monthly" desc="Premium Monthly Membership $77 USD / Monthly (recurring charge, for ongoing access)" custom="edutainmentlive.com|25.00" ra="77" rp="1" rt="M" rr="1" rrt="" cc="USD" accept_coupons="1" accept="visa,mastercard,amex,discover" coupon="" default_country_code="US" captcha="0" /]
[s2Member-Pro-AuthNet-Form level="3" ccaps="annual" desc="Premium Annual Membership $770 USD / Yearly (recurring charge, for ongoing access)" custom="edutainmentlive.com|50.00" ra="770" rp="1" rt="Y" rr="1" rrt="" cc="USD" accept_coupons="1" accept="visa,mastercard,amex,discover" coupon="" default_country_code="US" captcha="0" /]
[/s2Member-Pro-AuthNet-Form]
Please let us know if you can confirm this is working for you now. Thanks!
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Thanks for your inquiry. ~ We appreciate your patience :-)
It appears this installation of WordPress is running several other plugins and a custom theme. Please put together a test installation that is running a default WordPress® installation. If the problem persists, please report back to us with that Dashboard login and we will investigate further.
NOTE: Upon review of your site, I find that all of your s2Member menu pages in the Dashboard are lacking some functionality. This is an indicator that you may have a conflicting plugin and/or a problem with your WordPress® configuration overall. Please put together a test installation running a default WP installation and we will investigate any remaining issues that you may have.
For your reference: s2Member® » Support Policy
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You are VERY welcome Randy. That is such a nice review.
I will check w/ the rest of the team and see if we can get this on our testimonials page very soon.
~ Please let us know if you have any other questions.
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s2Member® does NOT officially support back-end restrictions, so I can’t give detailed support on this, but Mike’s suggestion is a good one. s2Member® is designed to protect and sell content to Users/Members, and NOT to protect or restrict administrative areas of your Dashboard. At least, not officially. We have site owners that do this with s2Member®, but it requires a good working knowledge of WordPress® and Roles/Capabilities.
Please see: Knowledge Base » s2Member® Roles/Capabilities
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I’m not sure what I’m missing. One question I have is that when installing the private key do I include the
—–BEGIN RSA PRIVATE KEY—–
and
—–END RSA PRIVATE KEY—– tags
Yes, please include those tags also.
Here is the problem that is showing up in your log files now.
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Thank you.
The underlying API call error is as follows.
OptInRequired
The AWS Access Key Id needs a subscription for the service
An inspection of your Amazon Console indicates the same error.
Solution
Please signup for Amazon CloudFront service. It appears that your AWS account is not yet subscribed to CloudFront, and therefore it is impossible for s2Member to integrate your WP installation with that service (yet).
See also: https://forums.aws.amazon.com/message.jspa?messageID=107972
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I suggest that you submit a Dashboard login for s2Member support reps. They can usually find the underlying cause and get right back to you. Please reference this ticket and use: s2Member® » Private Contact Form
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So the problem you’re having is how to make them Authors, or how to give them unlimited downloads?
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Hi there. Thanks for reporting this important issue.
s2Member’s existing AliPay integration was performed against an AliPay account that we no longer have access to. Given the language barrier & the difficultly associated with obtaining access from the US to an AliPay account, we could use some help. We’re going to make every effort to get this updated for you. However, if you are willing to help us by submitting a Dashboard login so we can test this against your installation, that would help tremendously. If one or both of you can setup a test WP installation for us, and submit a Dashboard login privately that would be great! We’ll go to work on this straight away :-)
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Thank you!
I’m having this fixed in development. This will get pushed out in the next maintenance release.
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Thanks for the follow-up :-)
There should be another line that comes just below that entry. Can you please post the error message?
4 => 'Error: ?
Secondly, what does the /pass mean on the end of the string (password=xxxxxxxx/pass)?
That’s just a marker that s2Member injects to indicate it concealed what it found to be a password.
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Thanks for the heads up on this thread :-)
There are two issues being reported in this thread.
1. Why do I see `xxxxxxx` in the log file?
The latest release of s2Member Pro will xxxxxx sensitive information out whenever possible. A password in the log file is NOT what was actually processed; it is what we saved in the log file after concealing sensitive information like passwords (when possible). Some information is NOT concealed, but we make an effort to prevent such things when we can. So this is not an error, it’s to be expected.
2. Why do some DataLink log entries contain &clientSubacc=0000 and some do not?
This is related to the version of s2Member Pro that was running during each occurrence. Some of the log entries you referenced were running different versions of s2Member Pro. In some previous releases of s2Member Pro, s2Member’s DataLink processor did NOT include &clientSubacc=0000; and this results in ALL sub-accounts being pulled in and processed by s2Member; regardless of sub-account ID. If we don’t send a sub-account ID, ccBill provides data for ALL of them.
In the latest release of s2Member Pro, we DO pass &clientSubacc=0000; and this value is set to whatever you configured under s2Member -› ccBill Options. It is always set to that value, regardless of what you put into the Shortcode attribute. We only run DataLink communication for the sub-account that is configured in the Dashboard as the primary sub-account that is being used on the site.
If you would like to revert back to pulling ALL data from ALL sub-accounts, please find this section of code.
See: /s2member-pro/includes/classes/gateways/ccbill/ccbill-datalink.inc.php at line #79.
"clientSubacc" => $GLOBALS["WS_PLUGIN__"]["s2member"]["o"]["pro_ccbill_client_sid"]
Change that to:
"clientSubacc" => ""
and you will have the old behavior back again.
In either case, s2Member will ONLY process data it receives from ccBill which matches data it has stored within WordPress® (e.g. it only processes DataLink entries that are associated with transactions/subscriptions locally). Thus, you can have s2Member pull ALL data for all sub-accounts and this will even work across multiple installations of s2Member.
So why don’t we have it setup this way by default anymore?
The reason is because some ccBill accounts will NOT work properly w/o the &clientSubacc=0000 specification. In some cases we found that ccBill had to be contacted by each site owner to have the ALL sub-accounts functionality enabled. It would appear this has already been enabled on your account, because it was working in the past.
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However, if I re-sync s2member using the ‘other integrations’->’bbpress plugin integration’ and then ‘update roles/capabilities’ and then reload whatever role I added ‘read hidden forums’ to, it has been unchecked by the ‘update roles/capabilities’ button. I’m mentioning this only because I’m surprised it wiped the value out.
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Thanks for the follow-ups here.
A couple of observations.
custom="secure.profitinsites.com/" in your Shortcode should not have a trailing slash.
Please change that to: custom="secure.profitinsites.com"
'x_subscription_id' => '5206942220' being declared as invalid by Authorize.Net is normal. s2Member attempted to cancel a previous subscription ID which was actually referencing a non-recurring payment cycle. Thus, the error is normal and was handled gracefully by s2Member. This is to be expected whenever you have a customer that previously paid you on a Buy Now basis, but is now upgrading to a recurring payment cycle. The previous transaction ID was NOT an ARB; and thus it comes back with an error when s2Member tries to cancel a “possible” ARB associated with this (just in case it was an ARB). No worries.
I found two instances of this error in your s2-http-api-debug.log file. In both cases the error was handled gracefully; and since the ARB did not event exist to begin with, there was no issue.
<resultCode>Error</resultCode><message><code>E00013</code><text>Subscription ID is invalid.</text>
To clarify, Subscription ID is invalid
is interpreted by s2Member (in this scenario); as ARB does not exist with that ID.
If the previous transaction HAD been associated with an ARB (Automated Recurring Billing) profile, it would have been cancelled. Since I’m not seeing any other log entries referencing a cancellation, I’m not seeing a problem. Please let us know if problems continue. Also, please be sure to update the Shortcode attribute that I mentioned because that could result in unexpected issues.
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I have commercial tutorial videos in Amazon S3/Cloud Front playing through JW Player. I have had 100′s of users access these videos with no issue. A new client in Vancouver is getting the error “Error loading stream: ID not found on server.” It is happening on all their computers on their service provider (PLNet), but the videos are working perfectly everywhere else in the world.
This sounds like it could be an issue with the service provider (as you mentioned). It sounds like the ISP is blocking videos; or perhaps blocking the RTMP protocol. I would ask the ISP to confirm the following.
Dear ISP, users on your network are reporting problems loading audio/video content from a well known CDN (Amazon Cloudfront) over the RTMP protocol. Please confirm there are no restrictions with this form of content? Or please assist me in tracking down the underlying cause of this problem.
Anyway, something along those lines. Some ISPs may choose to prohibit streaming media content because they are incapable of dealing with the high bandwidth normally associated with such things. Not common these days, but possible I suppose.
Also, I would check to see if any of these users are capable of downloading the audio/video content through a direct link to the MP4 file (for example). In other words, instead of playing it through JW Player; can they download the file with a direct link via Cloudfront?
If you get nothing back from the ISP, I would suggest contacting Amazon about this too. Perhaps there is a legal issue in a certain country that is preventing them from serving content through this ISP?
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