Jason (Lead Developer)

My Latest Replies (From Various Topics)
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Posted: Thursday Jan 17th, 2013 at 4:37 pm #37939 | |
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Thanks for reporting this important issue.This should be happening by default. The fact that it’s not would indicate, to me, there is a deeper issue on your installation. Please enable s2Member’s logging routines here and the next time this happens please send us your log files for review so we can help you understand what the real issue is. See: Dashboard -› s2Member® -› Google® Checkout Options -› Account Details -› Logging |
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Posted: Thursday Jan 17th, 2013 at 4:34 pm #37938 | |
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Thanks for your reply :-)Find this portion of your Button Code please.
Add this JavaScript check if you like. Adding an onsubmit JavaScript handler to the FORM tag.
Result looks like, functions like, this…
Definitely :-) |
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Posted: Thursday Jan 17th, 2013 at 4:21 pm #37934 | |
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Thanks for your inquiry. ~ We appreciate your patience :-)I believe what you’re referring to is s2Member’s Meta Box for Post/Page Restrictions, and the Custom Capabilities field that s2Member provides there for site owners. It’s interpreted as Using Conditional ShortcodesLeave the field empty in the s2Member Meta Box for Post/Page Restrictions. Instead, you can do something like this within the Post or Page itself. This is just one example, there are many ways to accomplish this with conditionals. See references below.
See: Dashboard -› s2Member® -› API / Scripting -› Simple/Shortcode Conditionals |
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Posted: Thursday Jan 17th, 2013 at 4:01 pm #37932 | |
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How To Customize The 503 Error Message, Should A Link ExpirePlease see this post: http://www.s2member.com/forums/topic/registration-link-expiring/#post-37928 |
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Posted: Thursday Jan 17th, 2013 at 3:56 pm #37931 | |
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@Foliovision
That’s interesting. This has never been brought up before that I remember. I’m not aware of any issues with s2Member’s handling of this scenario. However, s2Member’s cookies are encrypted using your s2Member Security Encryption Key. So changing your Key could result in lots of issues like you’re describing. See: Dashboard -› s2Member® -› General Options -› Security Encryption Key On the other hand, seeing errors here would not be that uncommon (if there is a logging routine attached to it). Some users will have expired Registration Access Links, and so s2Member is just doing it’s job.
Well if you’re suspicious there is a problem with the embedded tinyURL, try generating a Registration Access Link for yourself from the Dashboard. Click it, and watch where you land (in the address bar of your browser). Look at the query string in the final URL. Is everything there? I don’t see why it wouldn’t be :-) It actually sounds to me like your server is excluding certain values from the query string. I’ve seen this occur on servers that use Mod Security. You might want to have a look at this article. See: Knowledge Base » Mod Security, Random 503/403 Errors. Mod Security (or another security app on your server perhaps), might be stripping query string values from the HTTP request because it thinks they look suspicious. Testing a Registration Access Link for yourself and doing some debugging with this should tell you. Please let us know if you stumble onto a bug. I’ve been unable to reproduce this in our lab though. Please let us know if problems persist :-) |
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Posted: Thursday Jan 17th, 2013 at 3:32 pm #37928 | |
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Thanks for the follow-up :-)Just to clarify in this thread. Registration Access Links self-expire as an additional line of defense (i.e. this tightens security, it’s NOT the only line of defense). Typically, a customer completes checkout and is sent a Registration Access Link via email. That link is good for 2 days (48 hours) by default. This is a scenario that is repeated many times in the free version of s2Member®, where PayPal Buttons have been integrated as opposed to s2Member® Pro Forms, which do NOT use Registration Access Links at all (the process is smoother for a customer). Having two full days to click a link granting you access to something that you just paid money for, and have not received yet, is usually enough for a customer. In situations where it’s not enough, for any reason, a customer may contact you about this, and it would be a good idea to generate a new Registration Access Link for them from the Dashboard. See: Dashboard -› s2Member® -› PayPal® Buttons -› Registration Access Links
Or, if you would like to increase this time frame, please use the Filter that s2Member exposes.
ws_plugin__s2member_register_link_exp_time How To Increase This Time FramePlease create this directory and file:
(NOTE: these are MUST USE plugins, see: http://codex.wordpress.org/Must_Use_Plugins)
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Posted: Thursday Jan 17th, 2013 at 2:10 pm #37917 | |
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Thanks for reporting this important issue.
For the benefit of others, please do NOT do this.
@Matthew Corcoran I understand that this provided you with a solution to an otherwise hellish problem. However, accepting multiple payments for the same invoice number can generally lead to confusion, and may cause further unexpected behavior with s2Member® going forward. s2Member does not expect every PayPal Invoice # to be the same. To help you with this problem (i.e. why is s2Member not producing a unique Invoice# for each of your customers), let’s begin by looking at your s2Member PayPal Button Shortcode. Please post a copy of that here and we’ll review it with you.
NOTE: I really appreciate you posting this. It’s a good topic for discussion.
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Posted: Thursday Jan 17th, 2013 at 2:03 pm #37916 | |
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Please see my previous post where I clarified what this means. Please let us know if problems persist :-) |
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Posted: Thursday Jan 17th, 2013 at 1:59 pm #37914 | |
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Thanks for your patience.
No, what you have is correct from what I’m seeing here. I tried to take a look at your log files on the test installation, but it seems we don’t have access. Please submit a Dashboard login for this clean test installation and we’ll run diagnostics for you again. Please see: s2Member® » Private Contact Form |
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Posted: Thursday Jan 17th, 2013 at 1:48 pm #37911 | |
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Duplicate topic. Closing.
See: http://www.s2member.com/forums/topic/s2member-pro-updates-and-impact-on-site/#post-37787 |
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Posted: Thursday Jan 17th, 2013 at 1:44 pm #37910 | |
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Thanks for reporting this important issue.This is actually the intended functionality. At least, in the way you’ve implemented this. Instead of removing s2Member query filters (which is what you actually want in this case), leave them on, and don’t use the
You will also want to make sure s2Member query filters (i.e. Alternative View Restrictions) are enabled. s2Member’s query filters will achieve what you need, because they filter the query itself, instead of you filtering the results from a query that was unfiltered, which is what is happening in the code you posted for review. Please let us know if problems persist :-) |
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Posted: Thursday Jan 17th, 2013 at 1:33 pm #37908 | |
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KB article written to describe the process of debugging HTTP connections. |
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Posted: Thursday Jan 17th, 2013 at 1:28 pm #37906 | |
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Thanks for your reply :-)Please post the exact code that you have in your s2-hacks.php file. We really can’t go very far in debugging custom code that you’ve implemented, but if you would like to post it here, maybe we’ll spot something. |
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Posted: Thursday Jan 17th, 2013 at 1:22 pm #37905 | |
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Thanks for your reply :-)You said that our Server Scanner found this issue on your installation.
Yes, this would indicate a problem with your installation. Have you modified any of the s2Member source code files? I would suggest that you re-install the s2Member Framework plugin to ensure that you’re running the latest release, and without corrupt or missing files.
This error would indicate to me that your server is having some trouble with HTTP connections. I recommend this KB article. Please install the logging routine described in that article and monitor the log file for HTTP connection issues. Feel free to submit your HTTP connection log file privately, so we can help you review. Please see: Knowledge Base » Debugging HTTP Connections Please submit log files privately in the future. See: s2Member® » Private Contact Form |
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Posted: Thursday Jan 17th, 2013 at 1:11 pm #37900 | |
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Thanks for your inquiry. ~ We appreciate your patience :-)The file that controls output produced by There are MANY hooks/filters in that file, so I would try to use those if you can. In other words, try to avoid making any direct edits to a source file (or as few as possible), because it can make it difficult to upgrade the software later down the road (i.e. you will have to implement your changes again each time you upgrade). See also: Knowledge Base » Hacking s2Member® Via Hooks/Filters |
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Posted: Thursday Jan 17th, 2013 at 1:07 pm #37899 | |
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Thanks for your reply :-)If you will, please follow the instructions here and let’s enable some additional logging routines on your installation. When/if this happens again (with this logging routine running), please send the log file over to us for review. That way we can try and make sense of this. I don’t see anything wrong with your Roles/Capabilities. I suspect this is caused by HTTP connection failures of some kind. These can occur for any number of reasons. Sometimes it’s due to a hosting issue, sometimes it’s due to server load. Hard to tell for sure. The logs should tell us more :-) Please see: http://www.s2member.com/kb/debugging-http-connections/ |
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Posted: Thursday Jan 17th, 2013 at 12:54 pm #37895 | |
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Excellent work! I’m closing this thread and we’ll pick it up in this one now. |
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Posted: Thursday Jan 17th, 2013 at 12:50 pm #37893 | |
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Thanks for the follow-up :-)
What you’re referring to is what s2Member would consider a Billing Modification. If you’re using Pro Forms, you’ll want to use a Billing Modification Form, which upgrades an existing User/Member to Membership Level #1, 2, 3, 4 (whatever you like). A Pro Form for Billing Modifications will not work unless an existing User/Member is logged in, and that’s what you’re describing here. It’s fine if they’re not paying you yet, s2Member is still Modifying them, and we are not registering someone new in this case. See: Dashboard -› s2Member® -› PayPal® Pro Forms -› Billing Modification Forms
You would protect this Page using s2Member’s Page Restrictions, and require Membership Level #1, or whatever you require in order to access this Page that contains your Pro Form for Billing Modifications. This way it’s not available for public access, an existing User/Member must be logged in before they access it. See: Dashboard -› s2Member® -› Restriction Options -› Page Access Restrictions
The instructions I provided above should get you there. As for the redirection itself, you will need to get creative, because you need to do this conditionally (i.e. only redirect if they are NOT a paying customer yet). Here Is One Idea For You (Multiple Login Welcome Pages)See: Dashboard -› s2Member® -› General Options -› Login Welcome Page Now create Login Welcome Pages for each Membership Level you’re selling (including Membership Level #0, for Free Subscribers). For instance, you might have the following Pages.
This Page would contain the Pro Form for Billing Modifications, along with any other details you’d like to publish on this Page. So this is the redirection page you were asking for. This is where a new Free Subscriber would be taken, upon logging into your site (if they are still at Membership Level #0, a Free Subscriber).
This is the Login Welcome Page for paying customers that are at Membership Level #1. Put whatever you like here. For instance, links to the content that is available them; now that they’re a paying customer. |
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Posted: Thursday Jan 17th, 2013 at 12:24 pm #37889 | |
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Thanks for the follow-up :-)Is it possible that you, yourself, are upgrading the s2Member® Framework only? But then leaving the Pro upgrade unfinished? Is that what’s happening? I’m sorry, I’m not sure I understand yet. Feel free to elaborate until I do. Thanks! |
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Posted: Thursday Jan 17th, 2013 at 12:20 pm #37888 | |
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Thanks for the follow-up :-)I’m not aware of any incompatibilities between JW Player v5 or v6 and WordPress v3.5. We’ve tested these in our lab without issue. These two software applications don’t really need to be compatible with each other anyway, because one is a video player, and the other is a CMS, and the two apps don’t really share any code or framework together, other than a JavaScript file JW Player pulls in, which seems to work fine within WordPress.
It sounds to me like you’re using a JW Player plugin for WordPress?
If so, we can’t offer support for that here. I’m sorry. In fact, I’m not aware that s2Member’s integration with Amazon CloudFront would even be compatible with the JW Player plugin for WordPress, because s2Member is guarding these files. I don’t think you can just paste a direct link to a file into a JW Player plugin shortcode when you’re protecting files with s2Member. You will need to use the code sample we provide in your Dashboard and in the video tutorial. I could be wrong on this, so you might check with the JW Player plugin developer to seek assistance. UPDATE: I took a quick look at this document at Longtail™. It does look like it’s possible to integrate CloudFront RTMP streams with the JW Player plugin. However, s2Member is dealing not JUST with an RTMP stream, but with a protected RTMP stream (which requires a digitally signed URL). Therefore, it’s still not as simple as the examples you see in that article. It could be done, but it will be just as complex, if not more complex, than using the code samples that we provide in your Dashboard, and in our video tutorial — in my opinion. UPDATE: The JW Player plugin for WordPress does NOT yet support JW Player v6. Hmm. That plugin was developed by Longtail Video, one would think they would support JW Player v6 even before s2Member would have (which we do). Anyway, if you’re running the JW Player plugin, as this time, you’ll be running with v5 it looks like to me.
If you’re running JW Player v6, please be sure to grab the code sample provided by s2Member from your Dashboard (for version 6), and NOT the sample for JW Player v5 by mistake. s2Member provides code samples for each version. See: Dashboard -› s2Member® -› Download Options -› JW Player® v6 & RTMP Protocol Examples
Does this error come from the JW Player plugin for WordPress integration, or from the s2Member code sample? If it’s from the s2Member code sample, please paste your final code here and we’ll review it with you. Please let us know if problems persist :-) |
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Posted: Thursday Jan 17th, 2013 at 11:35 am #37887 | |
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Thanks for your reply :-)
Yes, I think that will fix you up nicely :-) Please let us know if problems persist :-) |
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Posted: Thursday Jan 17th, 2013 at 11:32 am #37885 | |
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Thanks for your reply :-)Right. It’s not that we don’t want to help, but we have to limit our scope of support in these forums so that we have time to assist site owners who are paying us for support services. I’ll try to answer this in the context of a Pre-Sale question (i.e. as a question about features or functionality), but I can’t offer debugging assistance here.
s2Member (even the free version), comes with a feature called “URI Restrictons”. Any Post/Page (or some other type of content) that is declassified as a Post/Page/Category/Tag/etc (as you mentioned your theme is doing with a specific Page that it assigns to some other aspect of your site), you will need to protect that content using a URI Restriction with s2Member; because when it’s declassified by your theme and served up differently on-site, WordPress does not consider it a Post/Page any longer. That is, it’s not served as a Post/Page, it’s served as something slightly different, by your theme in this case. See: Dashboard -› s2Member® -› Restriction Options -› URI Access Restrictions |
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Posted: Thursday Jan 17th, 2013 at 10:17 am #37878 | |
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Thanks for the heads up on this thread :-)I just took a quick look at this, and it’s not actually s2Member losing any data and/or formatting here. What’s happening is that s2Member’s call to PHP’s Comparison of filename limitations (from the Wikipedia) My suggestion would be to avoid using double-quotes in file names. Even if you’re on a server that would support this, it is highly likely that issues would occur during the download and Save action within a browser. For instance, Windows does not support the double-quote character in a file name at all. Please let us know if problems persist :-)Related articles: |
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Posted: Thursday Jan 17th, 2013 at 9:54 am #37877 | |
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Thanks for the heads up on this thread :-)That’s really interesting. Thanks for reporting this important issue. I was unable to reproduce this in our lab. s2Member® does NOT attempt to pass a phone number to Authorize.Net, and so long as you leave that field that you mentioned, unchecked, the Authorize.Net API does not require it either; which is good because many customers prefer not to provide a telephone number. Since you’re reporting that Authorize.Net IS requiring you to provide that field (or, it actually appears to me that your installation is attempting to pass a phone number that is empty or invalid), I would contact Authorize.Net about this and ask them if your underlying merchant bank (i.e. Wells Fargo, or whoever you use), is forcing you to supply that information, regardless of your Authorize.Net configuration? Something like this? Also, I know you’re working with some developers. You might check with them to be sure they’ve not modified s2Member in any way that would cause it to pass a phone number field, either via XML or via NVP? For instance, even if you attempt to pass an empty field (s2Member does NOT do this by default – it does not send a phone number field at all, by default), but if you attempted to pass an empty field, you might see this error. Please let us know if problems persist :-)Also, if problems continue, please submit a Dashboard login and we’ll run diagnostics for you. |
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Posted: Thursday Jan 17th, 2013 at 8:42 am #37872 | |
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Thanks for reporting this important issue.I’m very sorry to hear that. However, we ask that you please review our terms/conditions, regarding our refund policy on digital goods. Please see: http://www.s2member.com/terms/#s2-terms-refund-policy We will consider a refund for digital goods (within the first 30 days), only if the product fails to perform as advertised on our website. Having 3rd-party theme/plugin compatibility issues does not define a clear violation on our part to deliver a product that provides the features and functionality that we advertise. If you have encountered a clear violation, as defined by our terms of service, please follow-up here. We will be happy to offer you a refund, if we see a failure on our part to deliver. See also: http://www.s2member.com/terms/#s2-terms-warranty WARRANTY / GUARANTEE; LIABILITY LIMITATION
s2Member® does not warranty or guarantee its Products in any manner. We cannot guarantee our Products will function with all 3rd party components, plugins or web browsers. s2Member® is not responsible for any 3rd party plugin compatibility conflicts that may occur. It is our policy to support all s2Member® Products as best we can. However, we will only provide support for 3rd party plugin conflicts, at our own discretion; as time allows. Please report any known conflicts in our Customer Support Forum for review. We may offer suggestions or alternatives.
s2Member® is not responsible for any data loss that may occur as a result of installing, running, and/or uninstalling any s2Member® Product. Please remember to backup your files & database before installing, running, upgrading, and/or uninstalling any s2Member® Product. If data loss does occur, please report to our Customer Support Forum for review. We may offer helpful advice.
If you continue to have trouble with s2Member, we will be happy to assist you here in the forums. I see that you’ve posted two threads. This one regarding a refund request, and one other related to a 3rd-party application that falls outside the scope of our support.
If you are having issues with s2Member itself, please post your questions/concerns, and a Support Rep will address the issue for you within 24-48 hours, Monday-Friday. I also suggest this article regarding common problems with s2Member, a troubleshooting guide. Please see: Knowledge Base » Common Troubleshooting Tips Related thread: http://www.s2member.com/forums/topic/plugin-disables-my-invite-anyone-plugin/ |