Cristián Lávaque

I guess it’d be alright… The textarea custom field allows newlines, and they’re part of the field’s value. Or am I not understanding the question correctly perhaps?

Got it. Thanks for the update. :)

The problem I’ve found is when members cancel recurring subscriptions via ccbill, Ive not looked into the process a great deal, but either ccbill is not notifying s2 via the datalink intergration or s2 isn’t requesting the information.

I know you have to be approved for this at ccbill so that could be the issue (but not in my case), but my guess is that it never really works that well and is probably why ccbill now have a webhooks feature, which will automatically post cancellation information to a url that you choose.

Perhaps when Jason has time he could look into and support that feature as it will most likely be more reliable.

I’ll forward this to Jason. :)

What cassel said. Make sure the user is logged in when he loads the page with your payment button/pro-form.

If that is not it, then try these, please: Knowledge Base » Common Troubleshooting Tips

Have logging enabled, so you get more information from the test transactions (they can be for 1 cent): [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration[/hilite]

Thank you very much for the feedback. This is the integration we have, available in the free version, and the Pro upgrade doesn’t change anything about it. We’re working on an improved integration with email service providers, as well as a built-in one, for the new s2Member we’re develping. I took note of your comments for it. :)

1. A single registration flow with NO double opt in

This is doable with a very simple hack I linked to above. See: http://www.primothemes.com/forums/viewtopic.php?f=4&t=6408#p15725

2. When a member registers — and enters their full information (location, age, gender, specialty…) — they are automatically entered into my autoresoponder, with no additional, secondary, registration. And they get IMMEDIATE access to their member benefits/info.

I imagine you’re talking about segmentation in MailChimp based on those fields. Like I said, it’s possible to add those as MailChimp merge fields with a hack, but there isn’t an interface for it yet.

If I’m not mistaken, you can then segment using the merge fields. http://mailchimp.com/resources/research/effects-of-list-segmentation-on-email-marketing-stats/#section_segment_by_merge_field

3. All Members (free and paid) are added to my mail list — to opt out, they simply cancel their membership.

Yes, on cancellation of the membership they can be removed from the list you integrated s2Member with. See the settings here: [hilite path]Dashboard -› s2Member® -› API / List Servers -› Automate Unsubscribes/Opt-Outs[/hilite]

You may find this video helpful to see what the current integration does: Video » s2Member (API List Servers)

You can write a customization for that. s2Member provides variables when redirecting to the Membership Options Page, some of which you can use for this. See: [hilite path]Dashboard -› s2Member® -› API / Scripting -› Membership Options Page Variables (MOP Vars)[/hilite]

The restriction will always redirect to the Membership Options Page. What you can do there is say that if he already has an account, he should login, and link to the login page, for example.

Or you can have the s2Member Pro login widget in the sidebar, or include it in your page’s body. See:
[hilite path]WP Admin -> Appearance -> Widgets -> s2Member Pro Login[/hilite]
[hilite path]Dashboard -› s2Member® -› API / Scripting -› Pro Login Widget (via PHP)[/hilite]

And you need to remove the WP password protection on the page that you set as the Membership Options Page.

I hope that helps. :)

No problem. :)

If a user signs up for an account for that has 2 days free and then cancels before a charge is made, is the account automatically demoted, or does it wait for the 2 days? Or does it wait until after the 2 days plus the subscription period even though it was cancelled before any charges happened?

I’m not completely sure, but probably at the end of the trial period… I’ll ask Jason to confirm it.

The only plugins enabled besides s2member are WordPress HTTPS, Quick Cache, TablePress and Contact Form 7. The Server Scanner came back green.

Got it. Did you do the plugin conflict tests described in the troubleshooting article? And you’d need to test wp-cron after each, because what we’re trying to see here is if something is causing wp-cron to not work properly.

Yes. Would providing any details be of service to you?

First I wanted to know if s2Member was receiving notifications from PayPal, and it looks like it is if you have that log, unless it’s there from a while ago and it doesn’t currently get new entries. Could you check that?

It’d also be good to know if the cancellation notifications are arriving. You can also set up an s2 notification for cancellations, so you get emailed when one happens. [hilite path]Dashboard -› s2Member® -› API / Notifications -› Cancellation Notifications[/hilite]

You can do 1 cent purchases, 1 day trial, 1 day recurring, to test these out without waiting or spending much.

Thanks, got the email. I could see the behavior you described.

It’s very strange, I’m not sure why it’s happening. Please do these: Knowledge Base » Common Troubleshooting Tips

Okay. I’ll ask Jason about it and let you know when I hear back from him. :)

I then went in and cancelled the account. I didn’t see any updates to the logs.

Do you have a paypal-ipn log? If not, make sure your IPN integration correct, please. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› PayPal® IPN Integration[/hilite]

Is there a specific time that s2member goes through to attempt to demote accounts even after immediate cancellation?

s2Member will set the EOT time at the end of the paid time, so the demotion is not immediate. If the user paid for 1 month and cancels the subscription after a week, he still has about 3 weeks of access left. See the documentation here: [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior[/hilite]

However an account I started and cancelled 8 days ago before I enabled logging had 2 days free and has not been demoted.

There’s a possibility that wp-cron is not working correctly. You could try these: Knowledge Base » Common Troubleshooting Tips

Jason wrote this article on PCI compliance: Knowledge Base » PCI Compliance (Simplified)

What is is important to me is that I need to have a subscription that allows for credit payment with and without a Paypal account.

To receive payments on your site and sell subscriptions, you’ll need to upgrade your PayPal account to PayPal Pro with Recurring Payments enabled. If you get the PayFlow Edition of PayPal Pro (it uses PayFlow’s API), you’ll also need to have Reference Transactions enabled for your account. Knowledge Base » PayPal Pro, PayFlow, DPRP, Express Checkout

The amount for the recurring payments can’t be changed over time, though, it is what it is when you create the subscription. I don’t know that they can be changed along the way, you will need to check with PayPal about this.