About: Zechariah

Thanks… the “tp” is what I finally figured out…
Is that the only thing you changed in the code above?

If so, I think I have it right now… but if there is something else in there that is different than what I have now, I’ll copy and paste that code above instead.

Thanks again!

I already checked under settings –> General… then scrolled down the page to the timezone… and it was, indeed already set to the correct ET timezone.

I’m not sure where you mean when you say “two different times in parts of the code”…
Where is the other?

I looked but could not find.
Thanks.

Thanks for the reply…
As soon as I am able, I will do screenshots and send to you, regarding what I encountered… how do I include them here? Is there option for attachments, or do I have to send urls?

As far as the shortcode I tested… I went to the ProForms section and copied it straight from there… didn’t change anything. So, let me know if there are any other settings, etc., I need to share with you in order to troubleshoot.

Something else popped up today… I had created alot of accounts when testing in beta and I paid for them myself… then thought I caught them all, via removing user, or unsubscribing where I could… (these were standard PayPal)… My mistake was likely removing the user from inside WP before I knew for sure all was unsubb’ed and refunded.
I just got charged today for another month in PayPal… so trying to figure out how to tell what “user” it was for and how to get it out of the system. When I looked for my subscriptions there before I could find refunds but no active ones…. If there is somewhere else I should look or inquire about this new issue, let me know….

Thanks…
Christine

Thanks for the additional info…

I DID add the short code for Pro Form unsubscribe… (there is no button though?)
All it has is the word Cancellation… and a curly arrow pointing to “submit form”…

What I did was register for the first month free… and then 79/month (using my PayPal) (the others are very expensive)… I then went into My Account and used that Pro Form unsubscribe … a message popped up for me to unsubscribe in PayPal… I clicked the link to take me there, and got the message that no subscription could be found… (is that because the first month is free… and if so, am I going to have to be charged and then unsubscribe?) (hope not)…

I’d like to test it via credit card… but would use the 1st month free again, so not sure how that would test, given my results above… Suggestions? (the other options are a $250 and $400 purchase first).

SO, I removed the Pro Form unsubscribe and left the other PayPal “unsubscribe button” in place for now… but that is the one not working for Pro Form subscribers…as you’ve indicated it probably wouldn’t.

Is it possible or viable to have two options for unsubscribe or would that be confusing? (“if you registered prior to THIS date, use this button and ALL after this date, use the unsubscribe form link below”)… (I ask because I don’t know if I can feel confident moving those 35 or so beta users which are on standard paypal…)

With all your advertising that you don’t need to be a coder to do this stuff… not really true!
Thanks again… Happy Monday.

(if you have someone you could refer me to, who would be available to go in a get this stuff in order, I would appreciate it.) Again, thanks for your help.

When you say ERP… do you mean via PayPal Pro? I know we do have the upgrade there… for recurring payments.
We had issues getting it to work at first… and apparently, you released a bug fix… and whether that fixed it or not, I’m not clear… but we now have 3 levels and they are all working… although the first month hasn’t gone by, so cross your fingers.

To clarify… this person that tried to unsubscribe (inside his MY ACCOUNT)… would have registered AFTER we launched with PayPal Pro in place…

I was told this person registered and paid with credit card… (I do not have confirmation of this, however)…
And wondered if there is a way to confirm one way or the other… inside S2, inside PP Pro or where.

(our early BETA registrants DID go thru Standard PayPal… and those, I believe would be the ones that should have to unsubscribe on their own inside PayPal, right?…if it was working correctly).

I’m not sure I quite understand “when” we will be needing to manually unsubscribe inside S2… in what instances… since I think you misunderstood me regarding what is in place now…

And finally… How do I test the other paypal pro form unsubscribe? Would I have to subscribe myself and then unsubscribe? (without doing the sandbox thing).

Plus, if that is then working… would I let the early beta subscribers know that they would have to unsubscribe on their own via PayPal… (and if so, then how would I know when to remove them from S2, or would S2 know that?)

thanks…
Christine

As far as the other lady… this was a standard paypal registration, prior to us implementing PayPal Pro…
so, it was a subscription… and I’m not clear why it wouldn’t have attempted a re-charge of the account once she replaced her bank/credit card info with her new info. So, you are saying, he and/or she needs to contact PayPal in this situation?

Thanks, very helpful, and I appreciate the other links you included.

I have found it difficult to navigate the forum, to be honest. Not sure if I’m searching correctly or in the right place.

One of your posts mentions S2installs.com for assistance, but it goes to a bad page… just an FYI.