Jason (Lead Developer)

You might take a look at these video tutorials for possible conflicts on your installation.

See: Video » s2Member (Content Restriction Trouble?)
See also: Video » s2Member (Login Welcome Page Conflicts?)

If problems persist, please submit a Dashboard login and we’ll run diagnostics for you. Thanks!
Please use: s2Member® » Private Contact Form

Thanks for your inquiry. ~ We appreciate your patience :-)

I have uninstalled S2 member pro, yet any paypal transaction on my site causes old products to be given access to, the wrong opt in boxes are shown and generally everything is messed up, even though the plugin has been fully removed.

Well if the plugin is fully removed from your installation, I don’t see how these issues could be attributed to s2Member®. If your question is, “does s2Member® leave anything behind”, the answer is as follows.

If you left Deactivation Safeguards on before deactivating and deleting the plugin; yes. Please re-install s2Member and turn off Deactivation Safeguards. Then deactivate it again and delete it again.

If you turn those off before deactivating the plugin; everything related to s2Member® will be removed upon deactivation. If s2Member is deactivated, there is no chance for it to affect PayPal sales in any way; because all of it’s code is excluded from your installation.

Please let us know if problems persist :-)

Thanks for your inquiry. ~ We appreciate your patience :-)

I’m very sorry to hear that. However, we ask that you please review our terms/conditions, regarding our refund policy on digital goods. Reference: http://www.s2member.com/terms/#s2-terms-refund-policy

We will only consider a refund for digital goods (within the first 30 days), and only if the product failed to perform as advertised on our website. A change in business plans does not warrant a refund against a digital non-tangible item that you’ve already gained access to. I’m sorry.

Note: importing Users/Members from any system, to any system; would require correct formatting; regardless of which software you choose. What system have you chosen that does this without requiring you to import a file with a certain structure? Thanks for feedback~!

Possible solution for you.

If you have access to the database from the old site, you might consider a MySQL approach directly, instead of working with import files. If your developer can import data via MySQL queries (very common); you can bypass any limitations in the s2Member software or WordPress® itself; and go straight to the database with your data.

Glad to hear you got this working. Thanks for the follow-up!

Cool. Thanks for following up! I appreciate it.

Thanks for your reply :-)

So in this Pro Form, you are redirecting to a Custom Return URL on Success. This means the API Tracking Codes will be displayed at the bottom of your /congratulations/ Page. One thing to verify is that your WordPress® theme calls the wp_footer Hook. This is a WordPress® standard and all themes should make this action Hook display things like tracking codes, etc, in the footer of your theme. That’s what s2Member® uses as well.

See also: http://codex.wordpress.org/Function_Reference/wp_footer

If problems persist after another round of testing, please post a reply and we’ll run a test transaction for you.

Thanks for the heads up on this thread :-)

I’m sorry to hear that you’re having so much trouble just getting s2Member® Pro activated. It sounds like it’s not getting picked up by the Framework for some reason. You confirmed some of the most common errors; so let’s take a quick look for you. Please post a Dashboard login and we’ll fix you up!

Please do that privately. See: s2Member® » Private Contact Form

Thanks for your inquiry. ~ We appreciate your patience :-)

Either before, during or after your import; you can protect Posts or Pages through PHP code like this.

<?php
$options = get_option('ws_plugin__s2member_options');

$options&#91;'level1_posts'&#93; = '123,456,789'; // Protects three Posts by ID at Level #1.
$options&#91;'level1_pages'&#93; = '123,456,789'; // Protects three Pages by ID at Level #1.

udpate_option('ws_plugin__s2member_options', $options);
?>

Of course you could just as easily assemble a comma-delimited list of IDs to protect and input that data in the Dashboard. See also: Dashboard -› s2Member® -› Restriction Options -› Page Access Restrictions

You don’t need to do anything for public content; only for content that should be protected from public access.

Thanks for the follow-up :-)

Thanks for posting your Shortcodes. I also took a look at your installation to review your log files.

Your Shortcodes confirm what your log files indicate.
I see this configuration in your paypal-ipn.log file; over and over again.

'subscr_gateway' => 'paypal',
'eotper' => NULL,
'ccaps' => NULL,
'level' => '1',
'ip' => '189.253.25.183',
'initial_term' => '1 Y',
'initial' => '30.00',
'regular' => '25.00',
'regular_term' => '1 Y',

This (and both of your Shortcodes) are utilizing PayPal “Subscriptions” and not “Buy Now” functionality. That’s fine, and you will need to stick with that; because you are offering an Initial/Trial Period. However, this means that your EOT Time field is not set on the s2Member® side of things initially (it’s not necessary).

The EOT Time is established and maintained by PayPal in the case of a Subscription. When the Subscription expires or is cancelled, refunded, etc; PayPal will notify s2Member and an EOT Time will be established then, which reflects the Payment Gateway state of things.

The EOT Time in s2Member is only setup initially (i.e. during a transaction); when there fixed-term access being sold through Buy Now functionality (e.g. when s2Member® has exclusive control over EOT Times). In all other cases, the EOT Time field is simply there for you to use manually —if you prefer; and for s2Member® to fill in once a Payment Gateway sends IPN data that warrants this.

With your current usage, you will find IPN log entries recorded by s2Member® eventually; which will setup EOT Times as a result of IPN data being processed by s2Member® (i.e. a Subscription ends or is cancelled; etc).

Please let us know if you have any other questions/concerns :-)

Details received. Thank you!

@ Vince DiPasquale

Please enable logging on your installation of s2Member® so we will have something to inspect for you.
Please see: Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration

Please update this reply after running test transactions or receiving live sales; so we can investigate your installation and determine the underlying issue for you. The installation that I inspected inside the /wp/ folder has no s2Member log files present at this time.

Access to Pages through s2Member® Specific Post/Page Buy Now Buttons? Is that correct?
Do these customers have accounts with your site? Or just buy and gain access to a Post/Page and that’s it?

Thanks for the heads up on this thread :-)

As a result, I (as an administrator) is also locked out of the wp-admin area. If there any way to allow me access to the wp-admin area while keeping all the members away?

If you are being redirected, it’s because you’re not actually a true Administrator of the site. Every true Administrator has the ability to edit_posts and install_plugins in WordPress® (among other things). If you don’t have the ability to edit_posts; s2Member will redirect you.

See: http://codex.wordpress.org/Roles_and_Capabilities
See also: Knowledge Base » s2Member® Roles/Capabilities

If problems persist, please post a Dashboard login with full Administrative access and we’ll run diagnostics for you. Also, please include the Username that you attempt to log into the site with when this occurs.

Privately, please use: s2Member® » Private Contact Form

Thanks for the heads up on this thread :-)

That looks like it’s inside a Pro Form. Perhaps CSS styles in your WordPress® theme are overriding s2Member’s default structural styling. Please post a link to this registration form where we can inspect your CSS. Perhaps we can offer a suggestion or snippet that you can use to correct this.