Cristián Lávaque
My Latest Replies (From Various Topics)
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| Posted: Tuesday Jun 5th, 2012 at 6:03 am #15448 | |
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Hi Nicolás. When I loaded the page, I monitored the HTTP connections and saw this one: Are you logged in with an account that has the required access level to download that file when you load the page? The vars in the URL say that the level required is 0, a free account, so just being logged in should be enough. |
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| Posted: Tuesday Jun 5th, 2012 at 5:57 am #15447 | |
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It’d be good to ask the WPengine guys about it, then, there may be something you need to do to refresh the cache for widgets. Another thing you could try is removing the widget completely and making sure it doesn’t show up in the page anymore. Then put it back in and configure it again and then go look at it in the site. Maybe that works. I hope it helps. |
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| Posted: Tuesday Jun 5th, 2012 at 5:53 am #15445 | |
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Hi James. The problem is that it being a Specific Post that you’re selling, it doesn’t require an account, so there’s nowhere to store the data. Custom profile fields won’t work, because those are used on registration, which the Spec Post payment doesn’t include. If you want to store their data, you’ll need to have them register selling them an s2Member Level access or custom capability to view your protected your post/page. I hope that helps. :) |
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| Posted: Tuesday Jun 5th, 2012 at 5:49 am #15444 | |
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PayPal is a bit confusing with all its services, and they keep changing them, I’m sorry the interface you had was different. :/ s2Member integrates with PayPal Pro’s PayFlow Edition, not PayFlow Pro, it’d be good that you confirm this with PayPal’s support rep. Here’s something Jason told me recently:
I hope that helps. |
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| Posted: Tuesday Jun 5th, 2012 at 5:19 am #15439 | |
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Ah ok, thanks for explaining. Yes, you can do that. You have two emails you can edit with s2Member: the New User email WordPress sends on account creation, and the confirmation email s2Member sends when the person pays to get an account. [hilite path]Dashboard -› s2Member® -› General Options -› Email Configuration -> New User[/hilite] They both have a few replacement codes you can use in your email to add info particular to that user/transaction. I hope that helps. :) |
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| Posted: Tuesday Jun 5th, 2012 at 5:14 am #15437 | |
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Nick, you can use the success attribute to take the person there after the checkout. if you use the [hilite code]success="http://yoursite.com/wp-login.php?action=register"[/hilite] for example, he’d be taken to the registration page after payment. After the registration, the person would have to login, and then he’d be show the Login Welcome page you set in s2Member: [hilite path]Dashboard -› s2Member® -› General Options -› Login Welcome Page[/hilite] I hope that simpler to understand. :) |
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| Posted: Tuesday Jun 5th, 2012 at 5:09 am #15436 | |
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Hi Rakesh. Yes, you can. Use the free registration pro-form. [hilite path]Dashboard -› s2Member® -› PayPal® Pro Forms -› Free Registration Forms[/hilite] I hope that helps. :) |
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| Posted: Tuesday Jun 5th, 2012 at 5:08 am #15435 | |
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Hi Dimitri. What page should the message be shown in? Could you post the URL to it? What role does the user have after his membership ends? You can check this in the user’s profile page. What is your EOT behavior setting? [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior[/hilite] |
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| Posted: Tuesday Jun 5th, 2012 at 5:04 am #15433 | |
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OK, I tried to reproduce the problem and wasn’t successful at that. All the video files loaded properly. Then I tried loading the video file from another browser while logged out and I got redirected to /price-options/ which gave me a 404. So I went to check your setting for the Membership Options Page and you haven’t set one yet. Or maybe you had but later you deleted the page. This is important for access restrictions to work. [hilite path]Dashboard -› s2Member® -› General Options -› Membership Options Page[/hilite] I don’t know if it could be causing the download problem, but it’d be good that you fix that. After that, try asking your customer to open the video file again, the one that gave him the problem, and see if he can still reproduce it. Let me know how it goes! |
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| Posted: Monday Jun 4th, 2012 at 10:50 pm #15416 | |
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Yeah, I know you had sent it before, but I didn’t have access to the spam filter, had to wait for Jason. He digged it out today and am taking a look now. About installing another WP, it’s not that hard, but it’s true that it can take some work to copy every setting. You could just make a copy of the database and files and clone the site, so you have a copy you can test with without affecting the live one and its users. Anyway, I’m going to look at your site now. :) |
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| Posted: Monday Jun 4th, 2012 at 10:45 pm #15415 | |
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I took a look at a couple of your users and some, although they have the subscr. id, are lacking the payment gateway. You need to set it to paypal if that’s where they have the subscription. Let me know if it helps. |
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| Posted: Monday Jun 4th, 2012 at 10:37 pm #15413 | |
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I see. But the downloads work properly when done from a WP page/post? It’s from outside WP that you’re having trouble? Are the links from outside using the exact same URL that you tried from a WP page? Knowledge Base » Don't mix www and without
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| Posted: Monday Jun 4th, 2012 at 7:39 am #15348 | |
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Hi Carla. Pre Sale FAQs » How can I prevent s2Member® Pro from loading it’s default CSS? I’ll ask Jason how to change those messages in the JavaScript pop-ups. |
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| Posted: Monday Jun 4th, 2012 at 7:37 am #15347 | |
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I emailed Jason asking him how you could reference the new user account so the payment upgrades it. |
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| Posted: Monday Jun 4th, 2012 at 7:26 am #15345 | |
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Yes, he’s talking about the s2Member Pro forms. [hilite path]Dashboard -› s2Member® -› PayPal® Pro Forms[/hilite] |
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| Posted: Monday Jun 4th, 2012 at 7:19 am #15344 | |
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No, not currently. This would need to be customized. When upgrading, the current level would need to be stored somewhere, so it is known when demoting. I’ll talk with Jason about this, we’ll see if it’d be possible to do in the new s2Member we’re working on. Thanks for bringing it up. :) |
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| Posted: Monday Jun 4th, 2012 at 7:13 am #15342 | |
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Hi Chase. The documentation here may help with that: [hilite path]Dashboard -› s2Member® -› API / Scripting -› Membership Options Page Variables (MOP Vars)[/hilite]
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| Posted: Monday Jun 4th, 2012 at 7:08 am #15340 | |
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Hi Demian. You could use the free registration pro-form in the Membership Options Page, and use the [hilite mono]success[/hilite] attribute pointing the page that bounced the user. [hilite path]Dashboard -› s2Member® -› PayPal® Pro Forms -› Free Registration Forms[/hilite] Of, if you don’t want the user to even leave the page, you would need to use conditionals in the page to check the user’s level and, based on that, show the content or the free registration pro-form, with the success attribute pointing to the same page. You’d also need to auto-login the user after registration. Here’s a hack for that, although I don’t remember having tested it together with the success redirection, you may need to tweak it a little. http://www.primothemes.com/forums/viewtopic.php?f=4&t=14211#p31548 I hope that helps. :) |
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| Posted: Monday Jun 4th, 2012 at 7:01 am #15338 | |
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Hi Karl. s2Member Pro has the free registration pro-form. You can go to your child blog’s dashboard and get the shortcode for it. [hilite path]Dashboard -› s2Member® -› PayPal® Pro Forms -› Free Registration Forms[/hilite] I hope that helps. :) |
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| Posted: Monday Jun 4th, 2012 at 5:41 am #15332 | |
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I understand. Feel free to sent the login info using the contact form. I’ll take a look, but can’t promise I’ll know what’s wrong from that. s2Member® » Private Contact Form A thing you could do is install a copy of your site in a sub-dir, and test there removing plugins and all that. Start with a clean installation of WP, then add s2Member, configure the level access, configure the download protection, create a test user and start testing. If from just that you have trouble, then try all that again from another server, if possible, just to rule out something from the server causing the problem. But if you didn’t have trouble, then add one of those other plugins and start testing again. We need to determine where the problem starts, and doing it in a sequence like that, will help take the randomness out of it and help narrow it down to something that can then be fixed. |
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| Posted: Monday Jun 4th, 2012 at 4:58 am #15327 | |
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I see. So when you just had s2Member the problem went away? Then just add to that the most required plugins you have to have in addition, as few as possible, and test it like that for a while, until you either get the problem or went long enough without the problem to feel that those plugins aren’t causing it. Then add another batch and keep testing. Also, while trying to reproduce it, keep the web console open in Firefox, so you can see if a JavaScript error is shown when you get the download problem. I don’t know if it could be related to what’s happening, but it’s worth checking. If I think of another thing you could check, I’ll let you know. See if you can find something in common between the users reporting the problem, too, it may help narrow down what’s causing it. |
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| Posted: Monday Jun 4th, 2012 at 4:25 am #15324 | |
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Oh, I see. Well, it could be a reason. Let me know how it goes! I hope it fixes your problem. :) |
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| Posted: Monday Jun 4th, 2012 at 4:03 am #15323 | |
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Got it. I sent you an email that you can reply to with the ClickBank info. :) |
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| Posted: Monday Jun 4th, 2012 at 3:59 am #15322 | |
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Thanks Benny. I’m guessing that the email got caught in the spam filters and it didn’t even get to my account, so I’ll have to wait for Jason to check the spam and get it out of there. In the meantime you could do a little testing. Since it’s a very recent issue, I believe it could be related to another plugin causing the trouble, maybe. Did you update/install any recently? You can try deactivating other plugins one by one and try reproducing the problem after each. Let me know how it goes. |
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| Posted: Sunday Jun 3rd, 2012 at 11:29 pm #15312 | |
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OK, thanks for the update. So if the transaction gets logged, the notification works, but if there’s no notification, there isn’t a log entry for the transaction either? Then the problem would be with the PayPal integration, not the notifications API, like you said. What information do you have regarding the transactions that weren’t logged? Are all your PayPal buttons generated with an s2Member shortcode? Or do you have some that were created some other way? |
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