Eduan

Hello David,

Please read the following: s2Member® » Terms » Refund Policy

And then just state the reason why you wish a refund, in this post, if necessary, then the support reps will ask you to send a private contact form.

Hope this helps. :)

Like Dem said, the WordPress directory is where all of your WordPress files are located, also, since we’re talking about s2Member protecting files, you might be interested in knowing, that s2Member only protects files that are under the following directory: wp-content/plugins/s2member-files

You might be interested in this video for more info on file downloads: Video » s2Member® File Downloads (Complete Series)

Hope this helps. :)

Hello Juergen,

Currently s2Member doesn’t apply this kind of protection, if you want this behavior you would have to code it in yourself using jQuery or PHP, and the $_POST variable.

Hope this helps. :)

Hmm. That’s very strange, could you try doing a clean install of WordPress? Just re-install WordPress and only install s2Member, this is to make sure that any plugin or theme don’t interfere at all, and to make sure s2Member was installed correctly. It can of course be in a development environment sub-site or whatever, doesn’t have to be your website.

Hope this helps. :)

Hello Deyson,

I haven’t used it, but I saw it right now, and it looks OK, it never hurts to test things. ;)

Hello Alex,

No, the membership options page should not be protected, or s2Member will throw an error, or won’t work correctly. Besides, your non-member users won’t be able to get a “You need to pay” page.

You can however use conditionals in order to show different content depending on the user level. You can find them under Dashboard -› s2Member® -› API / Scripting -› Simple/Shortcode Conditionals.

Hope this helps. :)

I’m pretty sure they are added, unless you remove them first using ‘none’ instead of a ccap, if I’m not mistaken, although if you do use it, you would use it before the rest.

Although that’s for one-time payments, not sure if it’ll work the same with subscriptions.

That is very strange.

Could you please try doing a compatibility test? Just change your theme to the default WordPress one (TwentyEleven).

And if that doesn’t work, deactivate all your plugins (except s2Member) and if the problem disappears, then reactivate them one-by-one until the problem appears again, and there you have your culprit.

Hope this helps. :)

Hello Abner,

I moved this post to the customer support forum so that the support reps can see it. :)

Hello Rick,

Is your sandbox in a localhost? Or online? If it’s in localhost then you can’t expect it to work, localhost isn’t actually able to send emails.

Hope this helps. :)

Hello Tony,

Well one way you can achieve this is using the pro login widget through PHP, for which you can find instructions under Dashboard -› s2Member® -› API / Scripting -› Pro Login Widget (via PHP), the widget would be put in a page of your own, allowing it to take the styles of your theme, this is a solution that some site owners have taken.

Hope this helps. :)

That’s strange, have you tried clearing your website’s cache? In case you’re using a caching plugin.