Bruce

Thank you for reporting this important issue.

Could you please post a link to the page that this is happening on?

Thank you for your patience.

Based on your logs, it appears that your custom attribute is incorrect. This is likely the issue. Please fix this issue and let us know if problems persist. :-)

See: Dashboard -› s2Member® -› PayPal® Pro Forms -› Shortcode Attributes (Explained)

Thank you for your inquiry.

1. Our business sells a recurring (monthly) service. When a customer first purchases the service, they can customize the service to their business. Basically, there’s a base “package” and they can add things on, in specific quantities, which are also charged monthly. So my question is, does s2Member support this automatically, or is their custom scripting required? The customer must be able to choose both the option they want, and the quantity of that option.

s2Member currently does not support a Shopping Cart style checkout style as you’d need here. However, s2Member does open the door for integrating this functionality with Custom Capabilities. Custom Capabilities are specific packages that Users can purchase you can protect your content with.

See: Dashboard -› s2Member® -› API / Scripting -› Custom Capabilities

2. Customers often do not know exactly how many of each “option” (from #1 above) they need when signing up, so they chose none, or too few, or in some cases too many.. We often have to adjust this, which then adjusts their recurring billing amount. Can this be done through the existing s2member back end, or would it have to be custom coded?

s2Member does allow for a User’s current subscription to be changed via Billing Modification Forms. These forms allow you to assign users Custom Capabilities and Membership Levels as well, and they will overwrite the User’s current Subscription.

See: Dashboard -› s2Member® -› PayPal® Pro Forms -› Billing Modification Forms (with s2Member® Pro)

3. Our customers often grow out of one package and need to move up into a new package. They would typically do this by calling us. Can we, through the WordPress dashboard, automatically upgrade a customer to a new package (membership level, as you call it)?

Absolutely. You can also Mass Update Users through your Dashboard.

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4. Can the customer also do this upgrade (from #3 above) themselves, through their Membership Options Page?

Yes, as I mentioned s2Member has Billing Modification Forms for this.

5. Can the customer view past charges to their account, through the Membership Options Page?

6. Similarly, can we view all charges to a customer’s account through the WordPress dashboard?

No, unfortunately this is currently not possible. We are working on getting this into a future version of s2Member, but currently you cannot achieve this without custom code. If you really need to achieve this I’d recommend setting up a Payment Notifications handler with s2Member API Notifications.

See: Dashboard -› s2Member® -› API / Notifications -› Payment Notifications
See Also: Knowledge Base » Building An API Notification Handler

Note: Anything above referencing “charging a customers account” is intended to be charged via Authorize.net, configured in s2member.

If you’d like to charge a Member directly through Authorize.Net, you can do this, but be sure to take the Transaction ID that was generated, and replace the current Transaction ID within your WordPress installation to the new one. This will ensure that any Refunds/Reversals/Cancellations will be reflected on your site.

Let us know if you have any further questions/concerns. :-)

Thank you for your inquiry.

Based on your log files, s2Member appears to be working correctly. You said:

6. The IPN shows that the process seems to have worked however
I get that message I’ve seen all over the forums:
“Ignoring this IPN. The transaction does NOT require any action on the part of s2Member”

This is normal. Once an Advanced Recurring Profile with Authorize.Net (or a Subscription with PayPal) is created, s2Member does not have to take any action on any of the IPN messages that it receives (other than cancellations, refunds, and reversals).

**UPDATE** I have noticed in the IPN log the post vars is missing the field x_subscription_paynum is not being returned from Authorize.net

This is also to be expected. Authorize.Net is not going to pass this variable because the user is still within their Trial Period. The exerpt of your Shortcode setting the Trial Period below:

[s2Member-Pro-AuthNet-F... ta="25" tp="4" tt="W" .../]

Authorize.Net will pass this variable after the User has had access for 4 weeks on your site, and they are charged again.

Thank you for your reply.

NOW, what exactly should go to the htaccess? or what else should I ask them?

Based on the reply that you posted, your server providers have already set up your .htaccess file to support PHP in HTML files. You shouldn’t need to set anything up any further. :-)

Thank you for your inquiry.

We do still have Clickbank Pitch Plus on our TODO list, but there is no set timeframe on when this will be available.

Thank you for your inquiry.

I am in the process of integrating iDevAffiliate with s2Member. It would seem to me that I also need the following from the s2Member® API / Notifications:

1) Payment notifications
2) Cancellation notifications
3) Refund reversal notifications.

For integrating iDevAffiliate, you should use s2Member’s API / Tracking Notifications. You can find full details on setting up iDevAffiliate here:

Dashboard -› s2Member® -› API / Tracking -› Integrating iDevAffiliate®

Let us know if you have any further questions/concerns. :-)

Thank you for your inquiry.

If u purchase the pro version, will it be possible to break paypal pro payment form in two screens. First screen on homepage asking for email and name and second screen, may be slider with payment fields?

This is not the default behavior of s2Member’s Pro Forms, but you could edit the Pro Form templates to achieve this.

See: Pre Sale FAQs » Is it possible to modify s2Member® Pro Form templates?

Thank you for your inquiry.

every Monday I send an Email via Mailchimp to my customers. The link in this email sends them to a lecture in my membership area. If they are logged in, everything works fine, but if not, and they have to login first, they are sent back to the homepage instead of the lecture.

If you are using s2Member Pro’s Pro Login Widget here, you can change your settings for the widget to automatically allow this to work properly. Simply change the Redirect After Login option to Previous page:

If you are using a custom login widget, or redirecting Users to /wp-login.php on your Membership Options Page, you’ll need to add support for Membership Options Variables to whatever form/link you’re using.

s2Member passes these variables specifically for developers to integrate this functionality with.

See: Dashboard -› s2Member® -› API / Scripting -› Membership Options Page Variables (MOP Vars)
See Also: http://www.s2member.com/forums/topic/using-the-membership-options-page-variables/

If I use the URL to the specific post/page I do not even see the intro to the article but I get a redirect to the membership options page. So how can I know then whether or not I want to read the rest of the post?

The membership options page would then be cluttered with 200 “buy now” buttons.

If this is the case, you may want to use Custom Capabilities, and s2Member’s Advanced PHP Conditionals on your Protected Posts. This will allow you to show content for your Post depending on the User’s Role/Capabilities, and show a Buy Now Button/Pro Form for your Post based on the current Post’s ID.

If you use Custom Capabilities based on the Post’s ID, you could even automate this in a custom theme template. You might have something like this in your Theme’s template:

http://jobs.wordpress.net, or another freelance web site where WordPress® experts are offering their expertise through a bid on your project.
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This means I would have to edit the button continually and that would be a ridiculous work load. Have I read this correctly?

That’s correct. As I mentioned s2Member does not actually have the functionality you’re looking for exactly.

Then if I mass update all the users on the last day of our financial year ie 30 June that their access will automatically change to Free Subscriber.

This could work as well. Or you can mass update all of your level 1 Users to Level 0 via your User’s List.

Thanks for you reply.

Hi Bruce, will you tell me which file you are seeing the conflicting redirect in please? I had disabled all but one plug in, so if it’s the theme, I want to have as many details as possible to provide the developers.

This is not something I’m seeing in any particular file, I did not get the chance to dig through your theme’s and plugin’s files to find the, but rather a behavior I noticed. I have tested the redirect upon Login functionality on a clean installation of WordPress, and it works as expected. There is a redirect_to variable that will be overriden in your wp-login.php file, in the source code of the page. This is normal.