Cristián Lávaque

Hi Laurent.

You seem to have a JavaScript problem there, causing the pro-form to not work properly. I’d test the theme and plugins to find which is introducing it.

To test the theme, change it for a moment to the default TwentyEleven theme, and refresh the page with the pro-form.

If the problem continues, then test the other plugins. Deactivate them one by one, checking after each if the problem is still there.

Once you spot which is causing the problem, you can proceed to fix it, or find a replacement. The problem is usually because the JS is not properly enqueued to avoid problems. http://codex.wordpress.org/Function_Reference/wp_enqueue_script

I hope that helps. :)

Of course it’s important. I’ll help you try to solve it, although I don’t know what the cause is yet…

I don’t know if it’ll help, but could you install the Email Log plugin and register a new account? I’d like to see what it logs about that email. http://wordpress.org/extend/plugins/email-log/

And when you get the email bounced, could you copy that email, paste it in a txt file and send it to me so I take a look at it? s2Member® » Private Contact Form

When you said the “the one that I receive telling me I have a new user ( the administrative one )”, do you mean the one here [hilite path]Dashboard -› s2Member® -› General Options -› Email Configuration -> Administrative: New User Notification[/hilite]?

By the way, are you customizing the New User email then? Have you tried what happens if you use the default WP email for it? [hilite path]Dashboard -› s2Member® -› General Options -› Email Configuration -> New User Email Configuration[/hilite]

Thanks for the info. :)

I logged in successfully and was shown the /practitioners page, which I assume is the one you set for Login Welcome.

Then I tried the page with ID 649, which is the one that sent you to the Membership Options page with the URL you posted, and I was shown the /rx-sheets page, wasn’t redirected.

The URL you posted says that the the page is protected with the Page restriction at Level 1. What level did you give the test account you provided me with? Could you check what level the account you tried before has?

Also, could you tell me what pages you set for:
Home [hilite path]Dashboard -> Options -> Read -> Front Page[/hilite]
Membership Options [hilite path]Dashboard -› s2Member® -› General Options -› Membership Options Page[/hilite]
Login Welcome [hilite path]Dashboard -› s2Member® -› General Options -› Login Welcome Page[/hilite]

I don’t know if your theme would lose its configuration if you switch it for a moment, I haven’t had a problem with themes yet, but I don’t think all themes are the same. You should ask the theme developer that question, or test it in a test installation of WP to see what happens.

Interesting… No, s2Member doesn’t have something like that, but it’s possible that some other plugin (BuddyPress comes to mind) may.

Anyway, nice work finding the problem! Thanks for the update. :)

The two page IDs do show on the checkout (paypal) page – e.g. “Item number: sp:96,130:168″

Good.

(as for the access links i generate –via the customer svc link generator– i don’t know how to check]

What is “svc”? Do you mean the link generator here [hilite path]Dashboard -› s2Member® -› PayPal® Buttons -› Specific Post/Page Access Links[/hilite]?

I just noticed, however, that in the URL for the landing page (after purchase) only the first ID shows. (is that normal?)

I don’t know. I’d think both IDs would be shown if one is… I’d like to see the log entries.

* Apparently the link expiration function is amiss. I found and opened the confirmation email from our last bundled sale – dated September 8, link set to expire in 1 week. It still gives access to the first page. No access to second page. I think it must have been working when he bought it, though, as I’m not aware of a complaint.

I’m not aware of the SP links not working… Were you logged in to your admin account when you tried the link?

The only thing i did before i noticed this problem was i installed a plugin called Event Registration. I tested it briefly on this site, then decided to use it in a separate wordpress installation (to avoid conflicts). I recently deactivated it, and have now deleted it. But I do have it running on another wp site/install in its own folder on the same domain (http://www.stephengilligan.com/registration/)…. could this be the culprit?

I don’t think it is, if you already removed it and still have the problem.

Yes, i have logging enabled. In my s2member-logs folder i see 2 files – paypal-rtn.log & paypal-ipn.log. How do i find and show you the right entries?

You should be able to recognize the entries by the time, for example. But if you have a hard time, then try moving the existing logs out of that folder and do a new test transaction to generate new log files for it.

Got it. I emailed him, will be waiting for his reply now. :)

Hi William.

Okay, I’ll explain the differences between the licenses a bit.

The Unlimited Sites one is for a same person that wants to use s2Member in several websites he owns.

This license is not appropriate for developers to use s2Member in several client sites. In this case, each client of the developer should have his own license for his site.

The Network Support license is required when you give your users a blog in your multisite network. The child blogs can use s2Member too, or not, it’d still require this license.

I have never had someone ask about using a multisite network for his client sites, though. I’ll have to ask Jason about it. I’ll let you know as soon as I hear back from him. :)

Hi Rachel.

We’re using s2Member to manage a user database of about 2000 members. Where can we temporarily disable the restriction that only allows you to upload 100 rows at a time?

I’m emailing Jason, the developer, to find out how the limit can be removed. I’ll let you know when I hear back from him. :)

On an unrelated note, the member data we’re importing involves a “membership renewal” date. Is there a way to format this field so that it could be dynamic – i.e., sortable? Ideally it’d be easy to sort by membership renewal date, to see who needs to renew at what time.

You mean in the Users list? [hilite path]Dashboard -> Users[/hilite]

I’m afraid that’s not available in the interface yet, but we’ve added it to the feature requests list and we plan to improve users listing a lot in the future.

Cassel, I think he wants a subscription for each ccap, instead of a subscription for the level which included the ccaps when purchased. He wants to have someone at a level be able to add a ccap with a subscription for the ccap.

Jorden, if I understood correctly what you’re asking, then that’s not available yet, but we definitely plan to support it in the near future.

I’m guessing that there’s an omission in the instructions, and the other default WordPress fields need to be included (and blanked in the data if required) after “Email”.

Maybe because it’s not a valid email address? Could you try “test@test.com”? Same for the other fields that expect a certain format, try to use it, e.g. dates. The row you copied from the documentation describes what goes in each value, not necessarily an example of the value.

What do you mean by this – “Custom Field ID #1″,”Custom Field Value #1″,”Custom Field ID #2″,”Custom Field Value #2″ – it doesn’t make sense. Can you provide an example?

It’s talking about the s2Member custom profile fields from [hilite path]Dashboard -› s2Member® -› General Options -› Registration/Profile Fields[/hilite].

So, if you you have a field named “favoritecolor”, then in the CSV you’d have that (the field’s name) and its value: [hilite mono],"favoritecolor","red"[/hilite]. The pairs thing is only for the custom profile fields.

We’re changing this format in the new s2Member, but for now it’s like that in the current one.

Hi Alex.

Rather than a CSS issue, I’m thinking it may be a JavaScript one.

Could you first confirm that it’s the theme? Test it quick changing to the default TwentyEleven theme and refreshing the page with the pro-form.

The problem may be that the theme is not enqueueing the JavaScript properly. http://codex.wordpress.org/Function_Reference/wp_enqueue_script

If I don’t know their Subscr. ID or Gateway, can I import the users without it, give them 30 days to add a payment option and then change their level once they pay?

Yeah, you can leave those blank, but then nothing will update their access, because no gateway will be telling s2Member to demote that particular user after having failed a payment or cancelled the subscription.

You can set the EOT time when you import, which will trigger the Auto EOT Behavior in your settings. [hilite path]Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior[/hilite]

If they’re logged in to their accounts, users can make a payment and that’ll update the existing account with the newly paid access instead of making him register a new account for it.

Does that help? :)