Bruce

Thank you for reporting this important issue.

It sounds like you have s2Member set up to delete users in your Automatic End of Term options. When you cancelled your User’s subscriptions, and refunded them their accounts would have been deleted. This is the expected functionality here, to keep Users from being able to access your website after you manually revoked access via PayPal.

Unfortunately now that this has happened, there is no way to recover your Users unless you have them backed up in an Export file. You will need to manually recreate accounts for Users that have lost access.

Investigation complete.

Jason confirms, the issue here is that you are not setting a Download Key in your shortcode:

[s2Stream player="jwplayer-v6-rtmp" player_path="/jwplayer/jwplayer.js" player_width="480" player_height="270" file_download="bunny.mp4" /]

You can simply add download_key=”1″ to your shortcode, and it will now work. The issue was with the fact that some Users were not logged in to view the video. Adding the Download Key will allow EVERYONE that views your page see the video. Otherwise, only logged-in Users can see the video. I have changed this on your test page.

Thanks for the follow-up.

Looks like whenever i use the Page Options even now for pagelines framework still problem persists, but nothing shown on the output again. This might be a bug on pagelines site! Any other suggestions if possible?!

Another known cause of cases like this is Mo Security. You might check the following Knowledge Base Article:

Knowledge Base » Mod Security, Random 503/403 Errors

Thanks for the follow-up.

1) Regarding question No#2, I understand the content-dripping but my point is I don’t want the users to see the button or option to subscribe for the new package if they did not subscribed and finished their prerequisite training subscriptions. What do you advise here!?

s2Member provides functionality to drip content based on time paid for a Membership Level as well. If your Users should finish a course in 30 days, and they sign up at s2Member Level 1, you might use something like this in your Post/Page:

<?php if(s2member_paid_registration_time() > 0){ ?>

    This is some content that will be displayed to all Members that have paid you at some point.

    <?php if(s2member_paid_registration_time("level1") > 30){ ?>
        This will be displayed to all Members that have paid for Level#2 at some point.
    <?php } ?>

<?php } ?>

Alternatively, if you need to track right when a User finishes their course, and then provide them with the link to upgrade, you can give Users a Custom Capability when they reach the end of the course through PHP, and check for this in your Post/Page with just s2Member’s Shortcode Conditionals.

See: Dashboard -› s2Member® -› API / Scripting -› Custom Capabilities
See Also: Knowledge Base » Changing Roles/Capabilities via PHP
See Also: Dashboard -› s2Member® -› API / Scripting -› Simple/Shortcode Conditionals

2) I have agents promoting my programs, How can I add an element during registration and ALSO TRack the result and see who registered by who, So I can pay their commissions.!?

I’m unsure how you’re handling this, but you may want to take a look at s2Member’s integrations with affiliate programs for this. You can find info on this here:

Dashboard -› s2Member® -› API / Tracking

3) Could you please quote me for the custom coding you mentioned for the last questions.!?

As per our Support Policy, we do not work with custom code. If you need this set up we recommend posting a job listing on http://jobs.wordpress.net/, or http://elance.com/.

Thank you for your inquiry.

found it i think – have to manually update by not choosing edit under my profile icon – but by choosing the drop down to wordpress dashboard users – “Your Profile” to edit me as admin

Yes, that’s correct. BuddyPress will redirect you when you attempt to edit your own Profile here. You will need to edit Users by finding them in the All Users List in your Dashboard.

Glad to hear the you resolved your issue. :-)

To fix your issue we will need to see your log files. Do you have logging enabled?

See: Dashboard -› s2Member® -› PayPal® Options -› Account Details -› Logging

The Unable to verify $_POST vars error is normally caused by the following things:

1. An invalid custom attribute in your shortcode
* The custom attribute should always be EXACTLY the same as the site’s URL
* To ensure that this is not the problem, please send us your log files and the shortcode that you’re currently using to sign Users up

2. An invalid server setup, as mentioned in the error message:

If you are the site owner, and you’re absolutely SURE that your configuration is valid, you may want to run some tests on your server, just to be sure $_POST variables are populated, and that your server is able to connect/communicate with your Payment Gateway over an HTTPS connection.

s2Member uses the WP_Http class for remote connections; which will try to use cURL first, and then fall back on the FOPEN method when cURL is not available. On a Windows® server, you may have to disable your cURL extension; and instead, set allow_url_fopen = yes in your php.ini file. The cURL extension (usually) does NOT support SSL connections on a Windows® server.

Please send your log files (if you did not have logging enabled, please run another test transaction), and a Dashboard Login via our Private Contact Form.

s2Member® » Private Contact Form

Thank you for your inquiry.

I’ve put in a request for this to be added in a future version of s2Member.

If you need this functionality immediately, and are willing to implement custom code to achieve this, I would recommend manually adding this replacement code by filtering the email through the wp_mail filter. This filter is what all mail sent through WordPress is filtered with.

Thank you for your inquiry.

I am looking for a simple way other than re-creating a new user, to test my edited welcome email. Is there a way to trigger a send?

The simplest way to do this would be to sign up a User using a Free Registration Form. Make sure that you use a valid email.

Dashboard -› s2Member® -› PayPal® Pro Forms -› Free Registration Forms

Thank you for reporting this important issue.

The Forgot Your Password functionality is something that WordPress itself handles. Normally this error is a result of a User clicking the link, then trying to use it again. This link only works 1 time.

I would recommend posting a thread on the official WordPress forum for info on what might be happening here.

See: http://wordpress.org/support/

I want to manually upgrade a user to level 1 for 1 month. How do I do that?

Do this by manually upgrading their account through the WordPress Dashboard, and make sure to set the EOT Date when you upgrade them. This is available in your Dashboard and you can use +1 month in the EOT date field to have the user demoted in a month.

Thank you for the follow-up. We appreciate your patience.

Could you please run this Server Check Tool? It sounds like you may have a memory issue.

See This Article for info on running the Server Check Tool:

Knowledge Base » Common Troubleshooting Tips

what about reactivating account. is that the same form as updating billing?

Yes. You should use Billing Modification Forms any time you have an existing user that needs to be Upgraded/Downgraded to a new level, or have their billing changed.