Cristián Lávaque

Could you link to the pro-form that isn’t calculating the taxes so we can take a look?

Also, maybe there’s a JS problem with the pro-form, introduced by another plugin or the theme. Could you tests these? Knowledge Base » Common Troubleshooting Tips

Cool. :)

Thanks, got the email.

It’s the “region” dropdown, right? I see what may be causing the problem.

In the setting where you enter the values:

Option Configuration File: * ( one option per line )
Use a pipe [hilite mono]|[/hilite] delimited format: [hilite mono]option value|option label[/hilite]

You entered all the options with the same value:

region | east
region | west 
region | central

Try:

east|East
west|West
central|Central

I hope that helps. :)

I answered it in your other thread. I’ll close this one to avoid the duplicates. :)

Thanks for the report guys, I’m forwarding it to Jason to take a look.

Any link to manual patch instructions?

[hilite path]Dashboard -› s2Member® -› Multisite (Config) -> Patches -> Rather Do It Yourself? ( manual instructions )[/hilite]

Reg. your question, I deactivated the theme first (reverting to 2010 and then 2011 wp theme), then one by one I deactivated all plugins, except s2, and the issue was still there with the membership purchase pages (I had not still discovered then that it worked fine for specific page/post purchase). That would seem to rule out, it seems, plugin conflicts. Also, the fact that the error (Card Start Date needed) does not appear on specific page/post purchase is very interesting.

Thank you for explaining how you tested, it was correct.

Yes, it’s very interesting. The symptoms are those of a JS conflict, but seems to be specific to that page. Do you have anything that could be affecting the JS in that page specifically instead of site-wide?

Hi Derrick.

Yeah, JS issues are caused by conflicts introduced by other plugins or the theme you’re using. Please follow this article for suggestions to test these: Knowledge Base » Common Troubleshooting Tips

Yeah, I know what you mean, but that can happen sometimes. I know that error doesn’t happen in a clean installation of WordPress with s2Member, so something else is adding it. Could you test for a theme/plugin conflict and let me know how it goes? Thanks. :)

Hi Chris.

I haven’t udpated yet, so I haven’t seen this happen yet, but what I’d try is saving the permalink setting again. With permalink problems in the past, I’ve seen that do the trick a lot of the times. [hilite path]WP Admin -> Settings -> Permalinks[/hilite]

Did you have a problem specific to something related to s2Member? If you get 404s with the Membership Options page, for example, and re-saving the permalinks doesn’t fix it, I’d then try re-selecting that page and saving the s2Member General Options again. [hilite path]Dashboard -› s2Member® -› General Options -› Membership Options Page[/hilite]

I hope that helps. :)

Hi Glen.

Thanks for the screenshot, that helped. You see the first option to enable the auto-EOT system? It’s blank, when it should be set to wp-cron or another option. So, basically, it’s not enabled.

Try enabling and saving it, if it doesn’t stick, then there may be something in your installation causing this problem. Please try the suggestions in this article: Knowledge Base » Common Troubleshooting Tips

I hope that helps. :)

Yeah, PayPal should be doing that check, in my opinion, but in all honesty, they don’t do everything they should be doing or they way it should be done in my opinion.

I understand there’s a trial, but the card will be charged eventually, they should check that right then so a new card can be asked for if the first one is not good, not let the guy have the trial to then find out he shouldn’t get access.

It’s similar with card expirations, they don’t warn the customer when the card on file expired, they wait until the next payment fails and they tell s2Member the payment didn’t happen, but they don’t tell the user to update the card on file with a new one.

I think you should ask PayPal if there’s something you can do, other than the 1 cent charge for the initial term, which is what I’d have done, but maybe they have another tip for that situation.

Sorry Greg, I wasn’t aware that you had sent it, it must have been one of those days when a ton of emails come into my inbox and your must have gotten pushed to 2nd or 3rd page and I missed it. And with no new reply to the thread here, it didn’t come to my attention when taking care of the forums either. I’m sorry.

I looked for your email and found it. The dashboard login didn’t work, but I could login to the control panel’s file manager.

In the public_html folder I found the wp-content folder, so I went in there and then the plugins one. Found the s2Member folder and the s2Member Pro has its name wrong, which would cause it to not become active in WP. It says “s2 member_pro” when it should be “s2member-pro”. Please fix the name and see if it becomes active in your dashboard.

Also in the public_html directory I also noticed a folder named mind2driveacademy, so I checked it out in case you were using that for the membership, although I had found s2Member already. In the academy folder I also found s2Member, but just the framework, the s2Member Pro folder wasn’t even there. Please upload the folder, named as it’s in the distribution zip (i.e. s2member-pro) and see if you now see it active in the dashboard.

I hope that helps. :)

Thanks Mark. I did the test purchase and could login. I don’t know what level I have, and didn’t see the logs either, since I don’t have dashboard or FTP access. Could you tell me what level my account “clavaque” is and post here from all the logs the entries for this transaction? (x’ing out any private info, please.)