Raam Dev

Hi Jason,

It’s a bit hard to understand what you’re referring to without a bit of context or background, but I’m guessing that you’re referring to Custom Registration fields in the database. If that’s the case, then no, the way those are stored has not changed yet. That change will come with the next major release of the plugin (i.e., not a maintenance release) and we’re working hard to get that out as soon as possible. We don’t have any specific release date set at this time.

Hi Wayne,

You can certainly redirect people away from the WordPress Registration page and send them somewhere else. WordPress provides hooks for doing that. Something like this should work. (If you only want to redirect the registation page and not both the login and registration page, you’ll need to check for the presence of ?action=register and only redirect if it’s there.)

Mike,

We answer support threads in the order of last response, from oldest to newest. We’re certainly not intentionally dragging anything out.

To help rule out problems on the server, please download this Server Check Tool, upload the PHP file to your WordPress directory, and then load the URL to the file in your browser. It will run a bunch of tests to determine if there’s anything amiss on the server-side.

Glad to help! :)

Hi Jeremy,

No, you don’t need to regenerate any s2Member buttons/forms. Simply updating your s2Member configuration in Dashboard -› s2Member® -› PayPal® Options -› PayPal® IPN Integration and Dashboard -› s2Member® -› PayPal® Options -› PayPal® PDT Integration will be enough to keep things working.

Hi Rickey,

None of that is added by the s2Member plugin. It looks like you might have some adware/spyware on your computer, or you may have a WordPress plugin that is hijacking your WordPress installation and adding in all that extra stuff.

I recommend deactivating all plugins except s2Member and switching to the default WordPress theme (e.g., TwentyEleven) and then testing to see if you have the same problem. If you still have that problem, then I suspect something installed on your computer is causing this issue.

Hi Daniel,

s2Member has options for creating recurring subscriptions at any interval (daily, weekly, monthly, yearly) and for any amount, however there are no options for creating installment plans (e.g., $3500 total, split into 5 payments of $700).

I’ve been reading that a lot of people can’t do recurring payments using the credit card option (without paypal account)? Is this something you guys would handle or some setting in Paypal we would need to set up?

If you use s2Member Pro with the PayPal Pro service, you can accept credit card payments directly on your site. Otherwise, the customer will be transferred to the payment gateway’s site to complete their payment after they fill out their form to create their account on your site.

1. How do we cancel the membership inside of s2Member (can we set an Automatic EOT Time even though the member record doesn’t appear to s2Member as a Paid Subscriber)?

Setting the Automatic EOT Time will only delete/demote (depending on your settings in Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior) the users account on the s2Member side. It will not cancel the PayPal subscription.

2. Can a member cancel using the s2Member Cancel page when they do not have a Paid Subscriber ID?

No. The only way for s2Member to know which PayPal Profile should be canceled is if it has the Paid Subscriber ID (aka Subscription ID). If there is no Paid Subscriber ID on s2Member’s side, s2Member does not even know about the PayPal Subscription.

You can login to your PayPal account and visit the Recurring Payments Dashboard, locate the Subscription ID for that customer, and then copy/paste the Subscription ID into the Paid Subscriber ID field on that users account. Once that’s done, you can generate a cancellation button/form (Dashboard -› s2Member® -› PayPal® Buttons -› Subscr. Cancellation Buttons or Dashboard -› s2Member® -› PayPal® Pro Forms -› Billing Cancellation Forms) and present that to your customer. That will allow them to cancel their subscription.

Otherwise, either you or your customer can manually login to PayPal and cancel the subscription manually.

3. How does the member have s2Member, PayPal approved membership status and no Paid Subscriber ID?

That would indicate you might have problems with PayPal communicating with s2Member. When a new customer signs up, PayPal sends the new Subscription ID to s2Member and s2Member saves it to the users profile. If that communication is broken, the ID might never get saved.

I would start with looking at your logs for any errors, especially around new signups. (The IPN log is what you want to look at, not the API log, which is what you pointed to above.) I would also double and triple check all your PayPal configuration (Dashboard -› s2Member® -› PayPal® Options -› PayPal® IPN Integration and Dashboard -› s2Member® -› PayPal® Options -› PayPal® PDT Integration).

4. Since s2Member can interact with payment gateways, a SUPER addition to the s2Member Pro admin world would be a button in paid user records, with an action that would tell s2Member to hook up with the payment provider, use the selected member’s record and cancel the membership onClick. A feature like this would be a handy addition to the back end Admin part of a website so that administrative personnel could complete these actions and not require admin as well as developers to coordinate to find these problems and attempt to cancel members working together, doubling the cost of cancelling a membership each time.

Thank you for the suggestions.

s2Member provides cancellation forms/buttons that you can provide to your customers so that they can cancel their subscriptions on their own (see Dashboard -› s2Member® -› PayPal® Pro Forms -› Billing Cancellation Forms). The IPN communication handles the assignment of the Paid Subscriber ID automatically, so as long as that’s set up properly, you should never need to manually do anything to connect the user with the payment gateway. And if you do need to connect it manually, all you need to do is select the gateway and enter the Subscription ID on their profile.

Hi Louis-Philippe,

The Membership Options Page is unrelated to the front page, so I’m not sure how it could be affecting the pagination. What happens if you deactivate s2Member: Do you still have the pagination problem?

Robert,

That’s what the PHP date() function does (docs here).

<?php
	echo date("M-d-Y", $unixtime_formatted_date); // outputs format: Jan 04 2012
?>

Hi Laura,

Please see this thread.

Hello,

Are you using an s2Member-generated PayPal button or Pro-Form? s2Member handles all of the IPN communication in the background automatically.

Hi Alex,

We have a No Refund Policy:

Since s2Member® is offering non-tangible, irrevocable, digital goods; we generally do NOT issue refunds. During checkout, upon clicking the “Submit” button, your purchase is charged to the credit/debit card that you supplied. All sales are final. You cannot cancel a purchase or receive a refund for a purchase. Please test the free version of our products before purchasing.

However, we will consider a refund within the first 30 days of your purchase, if you are unable to install a Product. Or, if the Product fails to perform basic functions, as designed. And, you HAVE already worked with, and followed all advice presented by our support team, in an effort to resolve these issues. Any refunds that are processed, will be granted at the sole discretion of s2Member®. No refunds will be given after 30 days from the initial purchase whatsoever. By purchasing a Product at s2Member.com, you agree to the terms of our Refund Policy. You cannot cancel a purchase or receive a refund for a purchase.

The Custom Registration Fields feature is available in the free version of s2Member, so you had the opportunity to test the software prior to purchasing s2Member Pro. Is there a specific feature that failed to perform as designed? If so, please let us know.

You mentioned that your trouble was with Custom Registration Fields. I looked at your account and it appears that the only thread you’ve posted on the forums is this refund request. If you need assistance with the Custom Registration Fields, please open a support thread describing the issue and we will gladly provide assistance.