Bruce

Thank you for your inquiry.

Sorry for the delay over the weekend.

Why isn’t Home Page an option in the s2Member > General Options > Login Welcome Page?
It seems simple enough.

The Login Welcome Page serves as a sort of “My Account” page. It is not meant to be the home page. However if you’d like to set the Login Welcome Page to your Home Page, you can do that by putting just 1 “/” in the text field underneath the dropdown in this section:

Dashboard -› s2Member® -› General Options -› Login Welcome Page

Thank you for your inquiry.

Sorry for the delay over the weekend.

With PayPal Recurring Billing, s2Member does not ever set an EOT until after the User has cancelled recurring billing. So the EOT time is never “extended” when they cancel. It should be set to the end of the time that they’ve paid for when they cancel.

With Refunds/Reversals, this can change. This is the only time that s2Member is delete/demote a User immediately if you have it set up to here:

Dashboard -› s2Member® -› PayPal® Options -› Automatic EOT Behavior -› Refunds/Reversals

Do you have logging enabled? If not, turn that on and see if you can get a log entry for that. When you do, please send us Dashboard Access so we can take a look at the log file entry that caused this and see if we can let you know the reason this might have happened.

Thank you for your inquiry.

Sorry about the delay over the weekend.

I do all of this from the PayPal Pro Form level #1 and I DON’T use the paypal pro modifcation forms at all. I hope that I am right in doing this and its not the cause of my problems.

Yes this is fine. s2Member’s regular PayPal Forms will allow for a User to be logged in or not and will work fine.

Now going into the pay pal account. This first image shows a couple missing variables in the right (NEW) side. Which was taken from the forms. This doesn’t really bother me that much, though I thought I would bring it up just incase it makes a difference.

This is because s2Member handles the Shipping and Tax Amounts with Pro Forms. Perfectly normally.

When I was using the buttons I would receive two emails from paypal – One letting me know that I have recieved a payment and one to let me know that a recurring subscription was set up.

Since moving to the forms, I only receive 1 email. Letting me know that a recurring payment was set up even though an initial payment was still received.

What do you have set up under this part of your Dashboard?

See: Dashboard -› s2Member® -› PayPal® Options -› Account Details -› PayPal® Pro Forms / Recurring Profile Behavior

But with the PayPal forms i see a different Name on the front page of my PayPal Acount and then when I click on “details” beside a transaction, it then shows the same name that they inputted into my site registration form. Sometimes people don’t want to use their real First and Last Name on my site, I get it. So essentially it seems like its using both names on the paypal site (fake one from my site and the real one in paypal) when someone uses the form. Am I correct? It’s like paypal is using the name from the registration form (on the site) to fill out the recurring payments form, but displays the Paypal User name on the homepage.

That’s right. When a User checks out they’re putting the name that’s related to their Credit Card usually, and PayPal uses this as well because you’re using s2Member Pro Forms and the details entered here stick at PayPal. There’s really no way to stop this from happening, but I might suggest that you make it easier to change this by giving Users a direct link to their Login Welcome Page or somewhere they can edit their Profile. You might check out these parts of your Dashboard:

Dashboard -› s2Member® -› General Options -› Member Profile Modifications

Dashboard -› s2Member® -› PayPal® Pro Forms -› Custom Return URLs Upon Success

As far as the plugin and payments and all that stuff, there doesn’t seem to be any issues thus far.

Cool. I will also note that s2Member does make it possible to achieve having a Button for both Users that are not logged in and are without having s2Member Pro. Multiple Buttons can be on one Page, and you can even decide which Button to use based on if the User is logged in or not:

Knowledge Base » Simple Shortcode Conditionals

Thank you for your inquiry.

Sorry for the delay over the weekend!

Achieving a set EOT date requires custom code currently. Sorry about that. There are some threads that detail how you can go about it here:

http://www.s2member.com/forums/topic/fixed-eot-date-w-prorated-billing/#post-49295

http://www.s2member.com/forums/topic/fixed-eot-with-auto-generated-year/

http://www.s2member.com/forums/topic/date-based-eot-instead-of-fixed-duration/

This will work for Buy-Now transactions.

So should I see the EOT autamatically? Do I use wrong form/option?

As long as you’re not setting a trial, you should be seeing and End of Term as soon as the transaction is completed in the User’s Profile, yes.

So if I use the buy-now buttons/Pro Forms, I can use credit cards to accept payments? Sorry I am kinda confusing myself. In the idea world, I would love for members to not have to create a PayPal account if they don’t have to.

I completely understand your confusion here. PayPal’s policies seem very confusing to me. However your statement above is correct. If you use Buy-Now (non-recurring) Buttons/Pro Forms, you can accept Credit Cards at PayPal without PayPal Enhanced Recurring Billing or PayPal Pro.

Thanks for sending the Private Contact Form request.

We are aware that there is a bug with the User Search in a certain situation in WordPress Multisite, which appears to be affecting your installation. In the last release of s2Member (130802) we addressed an issue with User Pagination in the WordPress Dashboard, and our test installation didn’t show any problems. Sorry about that.

We will have a new version of s2Member and s2Member Pro released within the next couple days with a fix. In the mean time, there is a patch file here:

http://www.s2member.com/forums/topic/user-search-no-longer-working/#post-55778

-if I use PayPal pro forms am I ONLY limited to paying for my subscription by creating a PayPal account IF I don’t have a PayPal pro account. This client has a standard PayPal account.

This is true any time that you are selling access to your site via subscription directly through PayPal. This is because PayPal has to have a way to track the subscription, and in order to do this the User needs to have a PayPal Account.

The way around this is either to use Buy-Now Buttons/Pro Forms where the User has to renew manually and PayPal does not create a subscription.

The other way is to upgrade your account with PayPal ERB, which we usually strongly suggest against.

PayPal ERB (Enhanced Recurring Billing) allows Users to pay on a recurring basis without a PayPal account, but the fatal flaw with the system is that Users will have to contact YOU (the PayPal account holder) to cancel the subscription. There is no way for s2Member to cancel a subscription created with PayPal ERB. It has to be done manually.

PayPal ERB also costs $19.99 a month which is nearly the same as PayPal Pro. It is for that reason that we say that getting your PayPal account upgraded to Payments Pro is the best available course of action.

-after attempting to submit payment using a sandbox test account (Mastercard, card # etc.), I am receiving the following error message “Error #11586. DPRP is disabled. DPRP is disabled for this merchant.”

You have to contact PayPal to get this turned on, or you can use non-recurring Buttons/Pro Forms. This is recurring billing at PayPal.

How would we integrate this with the bulk upload? Would the API notifications work in the same way? Would we need to queue the users via our script?

No, s2Member’s User Import does imports silently, and will not send any emails, add Users to any lists, or perform any API Notifications. This import routine remains silent in every possible way on purpose, so as not to introduce any actions that might be tied to Hooks/Plugins for WordPress. API Notifications are tied to Hooks/Plugins, so they are not processed.

If you wanted to stop this from happening temporarily, you could alter this file to prevent the silencing from happening, but I would suggest against it if you’re running any other plugins that could be hooking into the Add New User / Edit User processes. You might turn off these plugins if you absolutely need to do this:

/s2member-pro/includes/classes/imports-in.inc.php

You’d be looking for lines with portions that look like this:

remove_all_actions("profile_update") . remove_all_actions ("user_register");
remove_all_actions("added_existing_user") . remove_all_actions ("add_user_to_blog");

Thanks for your patience.

I contacted Jason and he described how this works to me. Here’s what he described for changing the processes in the paypal.js file:

If you look inside paypal.js you will find references to handleExistingUsers which wraps together several routines that auto-fill some fields for users who are already logged in. Modifying those routines (for checkout forms it’s around line 666 in the latest release); and remove things that call .hide() may help some.

That is about all we can go into as far as the JavaScript portion of this goes. I will reiterate what Jason mentioned in his reply in the thread here:

http://www.s2member.com/forums/topic/custom-fields-in-s2member-pro-form/#post-4381

Any data that is collected from an existing customer for Custom Registration/Profile Fields will be ignored by s2Member. So, if you need to use this information again, you would need to hack that in with Hooks/Filters of your own perhaps

s2Member is not expecting to get any Custom Registration/Profile fields when a User submits a modification form, so s2Member won’t save any of the fields that you just allowed be shown by editing the JavaScript file. You will need to add this functionality through hooks and filters to accomplish this.

See: Knowledge Base » Hacking s2Member® Via Hooks/Filters

We’ll take this as feedback on s2Member Pro, as it’s not currently possible to accomplish this easily. I’m giving you a brief outline of what will be needed for you to accomplish this but I can’t go past that at this point. I’m moving this thread to the Community Forums where it will be more likely that someone in the community can help give you some information on accomplishing this. :-)

Can it be done manually? I’m all for it if it’s possible at this stage.

I don’t think this would be possible. These values are stored as an associative array, and I believe the custom fields are saved as a JSON array in their portion of the ws_plugin__s2member_options. I would first ask that you deactivate any plugins or custom themes you have and revert back to a default WordPress theme and see if that will allow you to manage these fields.

Because this is only one specific portion of the page, it seems likely to me that there might be an incompatibility with the CSS of your theme or another plugin that’s causing this. All of s2Member’s files are loading in the back end if you’re able to toggle the different portions of s2Member’s General Options, which it appears you are able to do.

Thanks for your patience.

I can confirm that this does work even with PayPal Sandbox.

I’ve got your details, I’m taking a look now.