Cristián Lávaque

I’m forwarding your reply to Jason.

Could you resend your site’s info? Thanks! s2Member® » Private Contact Form

You should generate your ClickBank order button/link using s2Member’s shortcode for it. [hilite path]Dashboard -› s2Member® -› ClickBank® Buttons[/hilite]

You need to have the ClickBank integration configured, of course. [hilite path]Dashboard -› s2Member® -› ClickBank® Options[/hilite]

During testing, I recommend that you enable logging. [hilite path]Dashboard -› s2Member® -› Log Files (Debug) -› Logging Configuration[/hilite]

If you need to use the buttons outside WordPress, see: Knowledge Base » ClickBank buttons outside the site with s2Member

I hope that helps. :)

I get “Response: 530 Login authentication failed” with the credentials you sent for the FTP.

Thanks for showing me the .htaccess. I don’t see something there related to this problem.

I thought you had a developer because of the plugins that seem custom to your site.

So when you said you tried what I requested, you meant having done all the steps in the troubleshooting article? Knowledge Base » Common Troubleshooting Tips Could you give me a link to the test installation of WP with just s2Member so I reproduce this problem there, please? Thanks!

I tested removing the Level 1 restriction for the page with the problem, and then I could load it without getting a 404 when not logged in.

It most likely has to do with the redirection to the Membership Options Page, then. But I had checked, and I checked again, the page you selected for Membership Options and it opens fine even when I’m not logged in.

So I’m left thinking it may have to do with the vars in the redirection. See: [hilite path]Dashboard -› s2Member® -› API / Scripting -› Membership Options Page Variables (MOP Vars)[/hilite]

Something is redirecting that to the 404 page, which by the way is a custom one and it’s address is /404-2/. Could you check with your developer what his 404 customization could be doing to the Membership Options Page redirection?

Maybe it’s something in .htaccess and I tried to see, but couldn’t login to the FTP with the credentials you sent.

Could you send me your site’s info? Include ClickBank’s too, so I can review the whole integration and do a test purchase. Thanks! s2Member® » Private Contact Form

Great! Thanks for the update. I’m glad you got it working. :)

Thanks for testing that.

Could you confirm you tried these? Knowledge Base » Common Troubleshooting Tips

And please submit your site’s info. s2Member® » Private Contact Form

Thanks! After you do those, I’ll forward this to Jason to investigate.

This is what Jason replied:

Reference Transactions are required for Payflow Edition accounts that want to charge on a recurring basis via PayPal Express Checkout. The only reason for a decline that I’m aware of, is if the site owner was also declined for PayPal Pro (e.g. they are using PayPal Express Checkout exclusively because they were declined for PayPal Pro). Can you please ask this customer if they were approved for PayPal Pro or declined?

Here’s what Jason replied:

The s2Member security badge was slow to load last week and caused some downtime for us as well. I suspect this could have been part of the underlying cause. That being said, the security badge will not impact performance of a site running s2Member if it’s not even being used (e.g. do not use the badge shortcode and this is not an issue).

The JS file (when not logged in) is already cached by s2Member dynamically. While it’s still served via WordPress, it’s a cached version that will load much faster than it does for users that are logged into the site. If you want to cache it in pure static form, it’s fine to do that also, as long as you don’t do that for logged-in users.

Sounds like a plan. If that’s not enough, though, please send me your site’s info and I’ll see what I can do. If you have a control panel too, plese include the credentials for it, maybe it has a web file manager that I can use if the FTP is no good.

By the way, you mentioned the s2Member Pro zip file. What you should upload to the plugins directory is the content of that zip file, not the zip file itself. If you extract the zip file, you’ll see the s2member-pro directory, that’s what you have to upload to /wp-content/plugins/. Please review this article for more details: s2Member® » Pro » Install/Upgrade Instructions

Thanks for the heads up. I’ll forward this to Jason for review. :)

Hi Nick. I’ll forward this to Elizabeth in Billing. Could you please tell us what your partner’s username is here as well? Thanks.

or by paypal. So will check with them.

Cool. I hope they can confirm if that email is coming from them.

By the way, if you view the email’s full information (e.g. in Gmail the option is called “Show Original”, it has different names in other services), do you recognize where it’s being sent from? (i.e. your server or PayPal’s)